我们的服务
为全球企业提供端到端 IT 服务
从日常服务台支持到完整的云迁移和网络安全，博迅凭借全球化专业知识与本地化服务能力，在 100+ 个国家保障您的业务持续运营。
瀏覽全部服務
↓ 滾動查看完整目錄專業服務
硬件與資產服務
IT 支持
快速可靠的 IT 支持 — P1 響應時間 15 分鐘，覆蓋 100+ 個國家
從服務枱工單到現場緊急處理，博迅的全球 IT 支持團隊以最短停機時間保障您的業務正常運營。博迅服務枱每年處理約 15,000 個 IT 事件和服務請求，所有服務請求在 40 秒內應答（行業領先水平）。
查看 IT 支持詳情多語言服務枱
全天候服務枱支持，使用中文（普通話、粵語）、英語、日語等多種語言，通過郵件、電話或您現有的 ITSM 平台（ServiceNow、SDP、Jira）處理工單。15,000 個工單/年，業界領先的首次通話解決率。
全球現場派遣
全球 100+ 個國家超過 2,500 名註冊現場工程師。緊急情況 4 小時現場 SLA，標準請求次日響應。支持 56 個亞洲城市，涵蓋網絡、電腦、服務器、存儲和雲基礎設施。
遠程支持與監控
通過安全遠程工具（ATERA、Zoho）快速診斷和解決問題，無需現場出勤。大多數終端用户計算（EUC）問題可在 2 小時內遠程解決。支持 Windows、Mac、移動設備。
SLA 保障響應
明確的 P1–P5 優先級體系：P1/P2 首次響應 15 分鐘，P3 響應 30 分鐘。每月報告、服務評審及升級矩陣，確保全面問責。基於 ITIL 最佳實踐。
網絡
Cisco · Juniper · HP · Huawei
56 個亞洲城市
電腦
Lenovo · Dell · HP · Apple Mac · Fujitsu
安裝、升級、安全加固、資產處置
雲基礎設施
Azure · Alicloud · 百度雲 · AWS
部署、遷移、日常支持
服務器與存儲
Synology · NetApp · EMC · Azure · Alicloud
Level 2/3 技術支持
全部服務
瀏覽我們完整的IT服務與解決方案目錄。
支持計劃
IT Managed Support Plan Full pricing and plan details are on the Brocent Pricing page. 24 × 7 Multi-Lingual Help Desk ~15,000 IT incidents handled annually — 90% of calls answered within 40 seconds, 24×7×365. APAC IT Support Solutions One partner, one contract — consistent IT support across all Asia-Pacific markets. Hypercare IT Support Intensive, on-site IT support for go-lives, major rollouts, and business-critical events. White Glove IT Support Concierge-level IT support for C-suite executives and VIP users — proactive, discreet, always available. SLA & Quality Framework Transparent, measurable service commitments — with monthly reporting and contractual service credits. Field IT Support — Dispatch Mode On-demand field engineer dispatch to satellite offices, retail sites, and branch locations across 100+ countries.
管理型服務
Managed IT Cloud Services Multi-cloud managed services — Microsoft Azure, AWS, Alicloud, Tencent Cloud — for Asia businesses. Cloud Managed Backup Business contingency cloud backup — USD 298 for basic preventive backup maintenance plan. Managed Wireless Network Cloud-managed enterprise Wi-Fi across your branch offices — no hardware investment, 24 × 7 support. Managed Cloud PBX Cloud phone system for Asia offices — pay as your business grows, no PBX hardware investment. Network & Hardware Maintenance 10+ years experience in network design, operation, and security hardening — remote and on-site. Full-Time Onsite IT Support Dedicated on-site IT engineers embedded in your office — your own IT department. MDM & BYOD Management Design, deploy, and manage mobile device and BYOD policy — securing corporate data on every device.
安全服務
Managed IT Security Services Modernise your managed IT security governance with Brocent's Security Operations Centre. Security Operations Center (SOC) 24/7 threat monitoring, detection, and incident response — Asia-based SOC staffed by certified analysts. Managed Email Security Multi-layer email protection — anti-phishing, ransomware blocking, encryption, and DLP — fully managed. Managed Endpoint Security Next-gen EDR across all devices — Windows, Mac, mobile — managed 24/7 by Brocent's security team. IT Risk Profiler A structured, framework-based assessment that maps your security posture and delivers a prioritised remediation roadmap. Penetration Testing Certified ethical hackers simulate real-world attacks to uncover exploitable vulnerabilities before adversaries do. MFA Solutions Deploy and manage multi-factor authentication across your entire user base — close the credential vulnerability. Dark Web Monitoring Continuous scanning of dark web forums, breach databases, and Telegram channels for your exposed credentials. SIEM Solutions Enterprise SIEM deployed, configured, and operated by Brocent's SOC — one platform for all security events.
專業服務
IT Professional Services Project-based IT delivery — from solution design and implementation to documentation and handover. IT Infrastructure Deployment APAC IT infrastructure deployment — rack & stack, network installation, cabling and A/V across Asia. Office IT Setup New office IT setup across Asia — Beijing, Shanghai, Singapore, Tokyo, and more. IT Relocation Services Seamless IT relocation planning and execution to minimise downtime. Microsoft Teams Solutions Microsoft Teams deployment — from premise PBX integration to full cloud collaboration. Wireless Site Survey Professional Wi-Fi site survey using AirMagnet, Chanalyzer Wi-Spy Dbx, and Ekahau Pro. IT Assessment & Audit A complete, vendor-neutral audit of your IT environment — infrastructure, security, cloud, licensing, and processes. IT Scope of Work (SOW) Clearly scoped IT project engagements — deliverables, exclusions, timelines, and acceptance criteria in writing.