Our Services

End-to-end IT services for businesses worldwide

From day-to-day helpdesk support to full cloud migrations and cybersecurity — Brocent has the global expertise and local presence to keep your business running across 100+ countries.

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Support Plans

Managed Services

Security Services

Professional Services

Hardware & Assets

Managed support plans

Find the right plan for your business

Feature	Essentials	Business	Enterprise
Support hours	Business hours	Extended hours	24 × 7 × 365
Response SLA (P1)	4 hours	1 hour	15 minutes
Languages	English	EN / ZH / JA	EN / ZH / JA +
On-site support	—	✓	✓
Proactive monitoring	Business hours	24/7	24/7 + SOC
Patch management	✓	✓	✓
vCIO / IT strategy	—	Quarterly	Monthly
Dedicated account manager	—	✓	✓

Get a custom quote Plan details

IT Support

Fast, reliable IT support — P1 response in 15 minutes across 100+ countries

From helpdesk tickets to on-site emergency dispatch, Brocent's global IT support team keeps your business running with minimal downtime. Approximately 15,000 IT incidents handled annually, with all calls answered within 40 seconds — industry-leading response times.

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Multilingual Helpdesk

24 × 7 helpdesk support in Mandarin, Cantonese, English, Japanese and more — via email, phone, or your existing ITSM platform (ServiceNow, SDP, Jira). ~15,000 tickets per year, industry-leading First Call Resolution rate.

Global On-Site Dispatch

2,500+ registered field engineers across 100+ countries. 4-hour on-site SLA for emergencies, next-business-day for standard requests. Covers network, computers, servers, storage, and cloud infrastructure across 56 Asian cities.

Remote Support & Monitoring

Fast diagnosis and resolution via secure remote tools (ATERA, Zoho) — no site visit required. Most EUC issues resolved within 2 hours. Supports Windows, Mac, and mobile devices.

SLA-Guaranteed Response

Clear P1–P5 priority framework: P1/P2 first response in 15 minutes, P3 in 30 minutes. Monthly reports, service reviews, and escalation matrix. ITIL-based incident and problem management.

Network

Cisco · Juniper · HP · Huawei

56 cities across Asia

Computers

Lenovo · Dell · HP · Apple Mac · Fujitsu

Install, upgrade, security, ITAD

Cloud Infra

Azure · Alicloud · Baidu Cloud · AWS

Deploy, migrate, routine support

Server & Storage

Synology · NetApp · EMC · Azure · Alicloud

Level 2/3 senior support

IT Support

Fast, reliable IT support — 15-minute P1 response, 100+ countries

Managed IT Services

Your virtual IT department — proactive, predictable, and globally delivered

Cloud Solutions

Multi-cloud support for Microsoft Azure, AWS, Alicloud & Tencent Cloud — designed and managed for Asia

Cybersecurity

Protect your business from evolving threats across Asia

IT Consulting

Strategic technology guidance for businesses expanding across Asia

Where we operate

Local engineers and account managers in every market we serve.

Hong Kong

Our headquarters. Brocent has supported Hong Kong businesses since 2005, with a full team of engineers, project managers, and account managers based in the city.

China

Supporting foreign enterprises and local businesses in mainland China, with expertise in navigating local compliance, internet infrastructure, and regulatory requirements.

Japan

Local Japanese-language support for businesses operating in Japan, with deep experience in Japanese corporate IT culture and infrastructure requirements.

Singapore

Serving Singapore-based businesses with the same quality of managed IT support that has made Brocent a trusted partner across Asia.

All services

Browse our full catalogue of IT services and solutions.

Support Plans

IT Managed Support Plan Full pricing and plan details are on the Brocent Pricing page. 24 × 7 Multi-Lingual Help Desk ~15,000 IT incidents handled annually — 90% of calls answered within 40 seconds, 24×7×365. APAC IT Support Solutions One partner, one contract — consistent IT support across all Asia-Pacific markets. Hypercare IT Support Intensive, on-site IT support for go-lives, major rollouts, and business-critical events. White Glove IT Support Concierge-level IT support for C-suite executives and VIP users — proactive, discreet, always available. SLA & Quality Framework Transparent, measurable service commitments — with monthly reporting and contractual service credits. Field IT Support — Dispatch Mode On-demand field engineer dispatch to satellite offices, retail sites, and branch locations across 100+ countries.

Managed Services

Managed IT Cloud Services Multi-cloud managed services — Microsoft Azure, AWS, Alicloud, Tencent Cloud — for Asia businesses. Cloud Managed Backup Business contingency cloud backup — USD 298 for basic preventive backup maintenance plan. Managed Wireless Network Cloud-managed enterprise Wi-Fi across your branch offices — no hardware investment, 24 × 7 support. Managed Cloud PBX Cloud phone system for Asia offices — pay as your business grows, no PBX hardware investment. Network & Hardware Maintenance 10+ years experience in network design, operation, and security hardening — remote and on-site. Full-Time Onsite IT Support Dedicated on-site IT engineers embedded in your office — your own IT department. MDM & BYOD Management Design, deploy, and manage mobile device and BYOD policy — securing corporate data on every device.

Security Services

Managed IT Security Services Modernise your managed IT security governance with Brocent's Security Operations Centre. Security Operations Center (SOC) 24/7 threat monitoring, detection, and incident response — Asia-based SOC staffed by certified analysts. Managed Email Security Multi-layer email protection — anti-phishing, ransomware blocking, encryption, and DLP — fully managed. Managed Endpoint Security Next-gen EDR across all devices — Windows, Mac, mobile — managed 24/7 by Brocent's security team. IT Risk Profiler A structured, framework-based assessment that maps your security posture and delivers a prioritised remediation roadmap. Penetration Testing Certified ethical hackers simulate real-world attacks to uncover exploitable vulnerabilities before adversaries do. MFA Solutions Deploy and manage multi-factor authentication across your entire user base — close the credential vulnerability. Dark Web Monitoring Continuous scanning of dark web forums, breach databases, and Telegram channels for your exposed credentials. SIEM Solutions Enterprise SIEM deployed, configured, and operated by Brocent's SOC — one platform for all security events.

Professional Services

IT Professional Services Project-based IT delivery — from solution design and implementation to documentation and handover. IT Infrastructure Deployment APAC IT infrastructure deployment — rack & stack, network installation, cabling and A/V across Asia. Office IT Setup New office IT setup across Asia — Beijing, Shanghai, Singapore, Tokyo, and more. IT Relocation Services Seamless IT relocation planning and execution to minimise downtime. Microsoft Teams Solutions Microsoft Teams deployment — from premise PBX integration to full cloud collaboration. Wireless Site Survey Professional Wi-Fi site survey using AirMagnet, Chanalyzer Wi-Spy Dbx, and Ekahau Pro. IT Assessment & Audit A complete, vendor-neutral audit of your IT environment — infrastructure, security, cloud, licensing, and processes. IT Scope of Work (SOW) Clearly scoped IT project engagements — deliverables, exclusions, timelines, and acceptance criteria in writing.

Hardware & Asset Services

IT Hardware Maintenance Multi-vendor IT hardware maintenance — 24×7 NOC, Tier III backline, and warehouse parts in 12 countries. IT Asset Disposal Secure, certified data destruction and eco-responsible IT recycling — with per-device certificates.

Not sure which service is right for you?

Talk to a Brocent engineer — we'll assess your current setup and recommend the right level of support for your business.