Financial Services · IT & Cybersecurity
IT support for financial services in Hong Kong & Asia
Hedge funds, family offices, investment banks, and insurance groups across Hong Kong, Singapore, China, Japan, and India trust Brocent for uptime-critical IT support, SFC & HKMA compliance, and financial-grade cybersecurity.
The Challenge
Financial IT in Asia operates on a different risk level
Zero tolerance for downtime
A 15-minute outage during market open in Hong Kong or Singapore can translate into millions of dollars in missed trades and compliance violations. Financial firms require IT infrastructure that treats downtime as categorically unacceptable — not merely a KPI target.
Regulatory complexity across multiple jurisdictions
Operating across Hong Kong (SFC, HKMA), Singapore (MAS TRM), China (PIPL, MLPS 2.0), Japan (FSA, APPI), and India (RBI) simultaneously means maintaining overlapping and sometimes conflicting compliance obligations with no room for error.
You are the most targeted sector for cybercrime
Financial services firms in Asia face APT groups, ransomware operators, and insider threats at a disproportionately high rate. Regulatory scrutiny after a breach is swift and severe. Your IT partner needs to be ahead of the threat, not reacting to it.
Multi-country operations with local nuance
A London-based fund's Hong Kong desk, Singapore prime broker, and mainland China data residency requirements cannot be managed from a single ticket queue. On-the-ground expertise in each financial hub is non-negotiable.
Our Solution
Purpose-built for financial services IT requirements
99.98% uptime, by design
We architect your infrastructure around financial-grade availability — redundant connectivity, failover routing, and hot-standby systems at every critical path. Our investment bank engagements define clear RTO/RPO targets and test them quarterly.
Managed IT Services →SFC, MAS TRM, HKMA, PIPL, APPI — all covered
Our compliance team maps your IT controls to the specific requirements of each regulator in every jurisdiction you operate. We prepare documentation, assist with audits, and flag changes in regulatory guidance before they affect your operations.
IT Consulting →24/7 SOC built for financial threat models
Our Security Operations Centre monitors financial sector threat intelligence feeds, applies zero-trust architecture principles, and maintains response playbooks specifically written for trading systems, core banking, and fund administration platforms.
Cybersecurity Services →Project-based IT without headcount risk
Spin up IT capacity for a new Hong Kong desk, a Singapore prime brokerage build-out, or a Beijing trading office pilot — without hiring permanent staff or signing minimum-term MSP contracts. Tokens scale up or down with your operational footprint.
Token Service Pricing →Client Results
Trusted by financial firms across Asia
Challenge
A global investment bank with front-office teams in Beijing and Hong Kong required 24/7 bilingual IT support with guaranteed 4-hour onsite SLA for trading floor incidents. Their previous vendor had a single English-speaking point of contact who escalated everything to headquarters in New York.
Solution
Brocent assigned dedicated bilingual engineers to each site, implemented real-time monitoring across all trading workstations, and established a direct escalation path to senior infrastructure engineers — bypassing the ticket queue for P1 incidents.
Results
- ✓ 99.98% uptime maintained across 18 months
- ✓ 4-hour onsite SLA met on 100% of P1 incidents
- ✓ HKMA and SFC audit documentation prepared and accepted without material findings
"The first time we had a pre-market incident at 7 AM in Hong Kong, their engineer was at our desk within 3 hours. That's when we knew the relationship was different."
Challenge
A multinational insurance group expanding operations across four mainland China cities needed to standardise IT infrastructure and ensure PIPL compliance for policyholder data across all locations, while maintaining audit readiness for their global headquarters.
Solution
Brocent deployed standardised endpoint configurations, unified monitoring, and data residency controls across all four offices. We produced PIPL compliance documentation and supported the group's internal audit team with bilingual technical evidence packages.
Results
- ✓ 4-city rollout completed in 11 weeks
- ✓ PIPL data residency controls certified by external auditor
- ✓ IT ticket resolution time reduced by 64% vs. previous local vendors
"Managing IT across multiple Chinese cities from a London-based team was our biggest operational headache. Brocent made it invisible."
Challenge
A $2B+ AUM long/short equity fund in Hong Kong needed to refresh its entire endpoint and network infrastructure over a single weekend without any disruption to Monday's Asia open, while simultaneously achieving SFC cybersecurity framework compliance.
Solution
Brocent planned and executed a zero-downtime migration with a dedicated weekend engineering team, including pre-stage testing, rollback procedures, and continuous monitoring from Friday close to Monday pre-market. SFC framework mapping was delivered alongside the migration.
Results
- ✓ Zero-downtime migration completed as planned
- ✓ SFC cyber resilience framework mapped and documented
- ✓ Full infrastructure refresh in 54 hours
"We've done similar migrations before and always had issues. This was the first one where Monday morning was completely normal."
Regulatory Coverage
Every major financial regulator in Asia, covered
We map your IT controls to the specific technical requirements of each regulatory body in the jurisdictions you operate. Our compliance team monitors regulatory updates and flags material changes before they become audit findings.
| Regulation | Full Name | Jurisdiction | IT Coverage Area |
|---|---|---|---|
| SFC | Securities & Futures Commission | Hong Kong | Trading systems, data retention, cyber resilience |
| HKMA | Hong Kong Monetary Authority | Hong Kong | Banking IT, BCBS 239, outsourcing oversight |
| MAS TRM | Technology Risk Management | Singapore | Incident reporting, penetration testing, third-party risk |
| PIPL | Personal Information Protection Law | China | Data localisation, cross-border transfer rules |
| MLPS 2.0 | Multi-Level Protection Scheme | China | Classified system grading, annual assessment |
| FSA / FISC | Financial Services Agency | Japan | Business continuity, security standards |
| APPI | Act on Protection of Personal Information | Japan | Personal data handling, breach notification |
| RBI | Reserve Bank of India | India | Cyber security framework, data localisation |
Flexible Engagement
Token Service for financial firms: right-size your IT capacity
Financial services firms opening new desks, preparing for regulatory audits, or expanding into new Asian markets need IT capacity that matches their operational tempo — not a 24-month MSP contract written before they knew what they'd need.
Token Service lets you pre-purchase blocks of professional IT hours and deploy them across any combination of locations, services, and project types. Unused tokens carry forward. There's no minimum headcount and no geographic lock-in.
Cost Model Comparison
For a 30-person Hong Kong financial firm running 3 locations
*Representative estimate based on typical usage. Actual costs depend on token volume, zones, and service mix.
Includes: bilingual support · 4-hr onsite SLA · compliance documentation · SOC monitoring · all 3 HK/SG/CN zones
Hedge Funds & Family Offices · Hong Kong
IT support for hedge funds and family offices in Hong Kong
Alternative investment managers and family offices in Hong Kong face a unique combination of regulatory obligations — SFC cyber resilience requirements, HKMA outsourcing guidelines, PDPO data handling restrictions, and pressure to control headcount costs. Brocent's Hong Kong IT support team has served hedge funds since 2016, providing enterprise-grade infrastructure without the enterprise overhead.
SFC Cyber Resilience Framework
We map your IT controls directly to the SFC's cybersecurity guidelines — including access controls, business continuity, incident reporting, and vendor oversight. All documentation is audit-ready.
HKMA Technology Risk Management
For banks and licensed institutions, we align infrastructure and security controls to HKMA TM-G-1 and BCBS 239 requirements, including outsourcing risk assessments for IT service providers.
PDPO-Compliant Data Handling
All investor PII and fund data processed by our Hong Kong engineers stays within Hong Kong. Our DPA agreements and data residency controls are designed specifically for funds with PDPO obligations.
Voice Recording Compliance
We implement and manage voice recording systems compliant with SFC requirements for licensed corporations — including storage, retrieval policies, and integration with your existing telephony.
Trading Infrastructure & Market Data
Our engineers have hands-on experience with Bloomberg, Refinitiv (LSEG), FactSet, and major OMS/EMS platforms. We handle network QoS, HKEX connectivity, and co-location support.
Flexible IT for Small Funds
Startup hedge funds and family offices under 30 seats can access full enterprise IT support through our Token Service — no minimum headcount, no long-term MSP commitment required.
Why hedge funds choose Brocent over London- or US-based IT firms
- ✅ Permanent Kwun Tong office — engineers on-site in Hong Kong, not dispatched from Singapore or overseas
- ✅ 4-hour P1/P2 onsite SLA — guaranteed contractually, not just a marketing claim
- ✅ Bilingual support — Cantonese, English, and Mandarin, covering your full HK team
- ✅ PDPO & SFC compliance experience — documentation and controls tested against actual SFC audits
- ✅ Beijing + Hong Kong dual-jurisdiction experience — managing funds with both mainland and HK operations since 2017
FAQ
Questions from financial IT leaders
Can you guarantee response times that meet SFC and MAS requirements?
Yes. Our Service Level Agreements are built around regulatory expectations, not generic IT benchmarks. For critical financial systems, we offer 1-hour remote response and 4-hour onsite SLA. Our uptime track record for financial clients exceeds 99.97% annually.
How do you handle data sovereignty for funds with China operations?
We architect separate data flows for mainland China systems that comply with PIPL and MLPS 2.0 requirements, including approved cross-border transfer mechanisms. Your fund's China-based data does not commingle with international systems unless your legal team has reviewed and approved the transfer pathway.
Do you support trading floor environments and market data systems?
Yes. Our engineers have hands-on experience with Bloomberg, Refinitiv (LSEG), FactSet, and major OMS/EMS platforms. We handle end-to-end desktop support, network QoS for market data feeds, and connectivity to Hong Kong Exchanges (HKEX) and SGX co-location environments.
How does the Token Service model work for a fund opening a new office?
You pre-purchase a block of service tokens and draw them down as needed — office buildout, user onboarding, hardware procurement, compliance documentation, and ongoing support. There's no minimum headcount commitment. Funds setting up pilot desks in Hong Kong or Singapore typically use 60–120 tokens in the first quarter.
What does your cybersecurity offering include for internet banks?
For digital banking clients, we cover penetration testing (aligned to MAS TRM and HKMA guidance), zero-trust architecture design, SIEM deployment and monitoring, vulnerability management, and incident response. We have experience with major core banking platforms deployed in Singapore, Hong Kong, and India.
What IT support do hedge funds and family offices in Hong Kong typically need?
Most Hong Kong hedge funds and family offices need: (1) a bilingual helpdesk covering Cantonese/English/Mandarin; (2) trading infrastructure support for Bloomberg, Refinitiv, and HKEX connectivity; (3) SFC cyber resilience documentation and controls; (4) PDPO-compliant data handling; and (5) flexible capacity for new desk buildouts without hiring permanent IT staff. Our Token Service is purpose-built for funds that want enterprise-grade support without long-term headcount commitments.
Is there a minimum size for a fund to work with Brocent?
No. We support everything from $100M AUM single-manager funds to multi-billion multi-jurisdiction investment banks. Small funds typically use our Token Service model, which gives access to the same engineering team with no minimum monthly commitment. You pay only for what you use.
Ready to discuss your financial IT requirements in Asia?
Our financial services specialists are available to review your current setup, identify compliance gaps, and propose a right-sized engagement model — no commitment required.