Privacy Policy
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1. Introduction
Brocent Technology Limited ("Brocent", "we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you use our website (www.brocent.com, www.brocentasia.com, www.brocent.jp, www.brocent.cn) and when you engage our IT managed services.
2. Information We Collect
We may collect the following types of personal information:
- Contact information: name, job title, company name, email address, telephone number, and postal address.
- Usage data: IP addresses, browser type, pages visited, and referring URLs, collected automatically via cookies and analytics tools.
- Service data: information provided when submitting support requests, completing forms, or corresponding with our team.
- Billing information: invoicing details necessary to process payment for services (processed through secure third-party payment providers).
3. How We Use Your Information
We use your personal information to:
- Provide, operate, and improve our IT managed services.
- Respond to enquiries and support requests.
- Send service notifications, updates, and (where you have consented) marketing communications.
- Meet legal and regulatory obligations, including those under Hong Kong's Personal Data (Privacy) Ordinance (PDPO), Japan's Act on the Protection of Personal Information (APPI), Singapore's Personal Data Protection Act (PDPA), and China's Personal Information Protection Law (PIPL).
4. Legal Basis for Processing
Where applicable law requires a legal basis, we process your personal data on the following grounds:
- Contract performance: to fulfil our obligations under service agreements.
- Legitimate interests: to improve our services and communicate with you about relevant offerings.
- Legal obligation: to comply with applicable laws and regulations.
- Consent: where you have provided explicit consent, such as for marketing emails.
5. Data Sharing and Disclosure
We do not sell your personal information. We may share information with:
- Service providers engaged to support delivery of our services (e.g., cloud hosting providers, billing platforms), bound by confidentiality obligations.
- Professional advisers such as lawyers and accountants.
- Regulatory and law enforcement authorities where required by law.
6. International Transfers
Brocent operates across Hong Kong, China, Japan, and Singapore, and may transfer your data between these jurisdictions. All transfers are subject to appropriate safeguards in accordance with applicable data protection laws.
7. Data Retention
We retain personal information for as long as necessary to provide our services and comply with legal obligations, generally no longer than seven (7) years after the end of our business relationship.
8. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access, correct, or delete personal information we hold about you.
- Withdraw consent where processing is based on consent.
- Object to processing or request restriction.
- Lodge a complaint with a relevant data protection authority.
To exercise any of these rights, please contact us at accounts@brocent.com.
9. Cookies
We use cookies and similar technologies to understand how visitors interact with our website. You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of our site.
10. Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on our website or by email.
12. Contact Us
For privacy-related enquiries, please contact:
Brocent Technology Limited
Email: accounts@brocent.com