hardware

IT Hardware Maintenance

Multi-vendor IT hardware maintenance — 24×7 NOC, Tier III backline, and warehouse parts in 12 countries.

Outsource your IT hardware maintenance to Brocent's 24×7 NOC backline team — covering system health monitoring, incident management, and on-site troubleshooting with parts. Brocent supports HPE, IBM, Cisco, Dell/EMC, Juniper, Palo Alto, Fortinet, NetApp, Aruba, Lenovo, Polycom and more under a single third-party maintenance contract. No fixed-term contracts — grow together with us.

Why Brocent

12-country spare parts network
No fixed-term contracts
Tier III CCIE/CISSP backline support
Free onsite assessment available

What's included

24×7 NOC Monitoring & Proactive Support

Monitoring systems sense IT infrastructure health status and trigger warnings to Brocent's NOC team for immediate response — reducing system downtime and ensuring infrastructure resilience.

Tier III Backline Support

The highest CCIE and CISSP-certified engineers troubleshoot problems and advise on IT remediation action plans to restore systems to normal operation as quickly as possible.

Warehouse & Parts (12 Countries)

Warehouses in 12 countries stock hardware equipment and spare parts, ensuring engineers can bring the right part to site and repair faulty equipment. All parts are system-tracked.

Supported Hardware Brands

Third-party maintenance covering HPE, IBM, Cisco, Dell & EMC, Juniper, Palo Alto, Fortinet, NetApp, Aruba, UBNT, Lenovo and Polycom — and most mainstream manufacturers. Free onsite assessment and quote available.

ITAD — Secure Asset Disposal

Secure IT asset disposal sanitises business data from aged equipment and ensures all processes comply with client IT security policies and applicable regulations.

IT Refresh & Deployment

New hardware and software introduced to replace current assets are deployed across multiple cities by Brocent's field-service team, with configuration, testing and documentation.

Ready to get started?

Speak with a Brocent engineer about your requirements. We'll put together a proposal that fits your business and budget.