IT support for accounting firms in Hong Kong has to work hardest in the weeks when nobody has time for it: the tax-filing blocks, the March year-end audits and, for Singapore offices, the run-up to the November corporate tax deadline. We look after the Microsoft 365 tenant, laptops, client file exchange, backups and office network for accounting, consulting, design and executive search firms, and we keep the evidence your professional code and the Inland Revenue Ordinance expect. Managed IT starts from HK$195 per user per month in Hong Kong and S$100 in Singapore, on an annual commitment.
Hong Kong office in Kwun Tong since 2016; headquarters in Singapore
Professional services contracts in Hong Kong, Malaysia, mainland China, Australia and South Korea
Founded in Beijing in 2007; 11 local legal entities, support in 100+ countries and regions
EssentialsBusiness hours, 8×5 (09:00–18:00 local time), unlimited requests1 hour response / 4 hours remote resolutionOn-site visits bought separately as a token package (2 hours minimum per visit)
BusinessBusiness hours, 8×5, unlimited requests30 minutes response / 2 hours remote resolution1 visit a month included, 2 hours per visit (does not roll over)
Premium24×7, unlimited requests15 minutes response / 1 hour remote resolution2 visits a month included, 2 hours per visit (do not roll over)
P1 and P2 incidents: on-site within 4 business hours, or at a planned time. Project-level SLAs can be agreed separately. Full SLA and priority definitions →
Talk to us
Singapore (headquarters) Brocent Asia Cloud Service Pte. Ltd. 151 Chin Swee Road #14-05, Manhattan House, Singapore 169876 Email: accounts@brocent.com
Hong Kong (since 2016) Brocent Cloud Service (Hong Kong) Workshop E, 3/F, Capital Trade Centre, No.62 Tsun Yip Street, Kwun Tong Phone: (+852) 6741 7227 Email: accounts@brocent.com
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What IT support for accounting and professional firms covers
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Microsoft 365 and sign-in
Tenant hardening, multi-factor sign-in for every account, conditional access, and mailbox rules that stop client correspondence being forwarded to outside addresses.
Managed Windows and Mac laptops with encrypted disks, remote wipe for a device left in a client's boardroom or a taxi, and phones enrolled before they open work email.
Named-recipient sharing links that expire instead of anyone-with-the-link folders, a client upload area that is not a personal cloud account, and external sharing shown in the monthly Microsoft 365 security report.
Mailboxes, SharePoint and OneDrive backed up outside the tenant, with retention set against the business-record and customer due diligence periods you must meet.
In Hong Kong, profits tax returns go out in bulk each April and tax representatives then work to the Inland Revenue Department's block extension deadlines, while audits for March and December year-end clients pile on top. Singapore offices face the Form C-S and Form C deadline at the end of November. In those weeks a laptop that will not boot, a partner locked out of their account or a full OneDrive is not an inconvenience: it is a late filing, a penalty notice for a client and an awkward phone call. Most small firms only find their IT weak spots under exactly that pressure.
What we do
Planning the weeks before each peak
Before your heaviest filing or audit period, we plan the weeks ahead of the deadline with you: device refresh, access for seasonal staff and a check that backups and Wi-Fi hold up. The monthly report already lists tickets, assets and patches, so a laptop that keeps failing or has fallen behind on updates shows up in the quiet months rather than in the last week of April. Seasonal joiners are handled like any other joiner on every plan. During the peak, requests from staff are logged on the same desk as everything else, and on-site help can be booked through your plan's included visits or through IT tokens, so a broken laptop before a deadline has an owner. A more detailed written pre-season check can be agreed in the quote.
What you receive
Monthly report on tickets, assets and patches
Asset register for every device (Business and Premium)
Accounts for seasonal joiners set up before their start date
Client files travel by email attachment and personal links
Clients send bank statements, payroll exports and scanned invoices in whatever way is easiest for them: email attachments, phone photos sent through chat apps, links to their own cloud storage. Staff reply the same way. The result is client financial data spread across personal inboxes, phones and anyone-with-the-link folders that never expire. Nobody can say which trial balance is the final one, and nobody can show a client that their documents were seen only by the engagement team. When a member of staff leaves, their copies of client files can leave with them.
What we do
Client file exchange with expiry and a record
A controlled route for client documents usually means a client area in SharePoint, or a tightened version of the portal you already use, with named-recipient links that expire, anyone-with-the-link sharing blocked on client folders and the audit log switched on, so you can show who opened which file and when. Engagement folders can follow one template, with permissions that match the engagement team and close when the job is finished, and large design and research files can get a route that does not depend on email size limits. Building this is a project scoped in the quote. Once it is live, the monthly Microsoft 365 security report shows any anyone-with-the-link sharing that creeps back, alongside conditional access and retention settings, so drift is caught each month.
What you receive
Monthly Microsoft 365 security report covering external sharing and retention
Microsoft 365 security audit with graded findings, if bought as a one-off
Client folder template and staff guide, if agreed in the quote
Payment-instruction fraud aimed at the firm and its clients
Accounting firms sit in the middle of money flows. They issue fee notes, prepare supplier payments for outsourced bookkeeping clients and pass on bank details. That makes their mailboxes a target. An attacker who takes over one staff mailbox can add a quiet inbox rule, read a client conversation for weeks and then send changed bank details from a genuine address. The firm may only learn about it when a client's money has gone. Reused passwords and legacy sign-in methods that skip multi-factor checks are the usual way in.
What we do
Mailbox protection against changed bank details
On Business and Premium, the plan includes a multi-factor sign-in policy and conditional access, which is also how legacy sign-in methods that skip the second factor are shut off. The monthly Microsoft 365 security report covers email threat protection and flags forwarding to outside addresses and inbox rules of the kind attackers leave behind, such as rules that hide messages containing words like invoice or payment. Premium adds DMARC and email security, so it is harder for anyone to send email as your firm. A phishing test, bought as an add-on, uses fake fee notes and bank-change requests and returns click and report rates by department. The partners agree a call-back rule for any change to payment details, written down so new staff learn it on day one.
What you receive
Monthly system account report showing multi-factor coverage for every account
Monthly Microsoft 365 security report with forwarding and inbox-rule findings
Accounting, audit and tax software that nobody owns
A typical practice runs cloud ledgers for bookkeeping clients, an audit working-paper package, a tax computation tool, the IRD's eTAX services for tax representatives, Companies Registry e-filing and, for Singapore work, myTax Portal access authorised through Corppass. Each has its own admin accounts, licence renewals, digital certificates and update cycle. Often one senior manager keeps every admin password in a spreadsheet. When that person is on leave during busy season, nobody can add a new joiner, reset a locked account or renew an expiring certificate.
What we do
A named owner for every finance system
Admin accounts for accounting, audit and tax software are often the least controlled accounts in a firm: one senior manager knows the passwords and nobody else can act when that person is on leave. The monthly system account report covers privileged and service accounts as well as staff accounts, and Premium adds privileged account management. Password managers such as 1Password and NordPass, and single sign-on through Okta, are listed with prices on the identity and access page, so admin passwords can leave the spreadsheet and a leaver can lose access in one place. A register of every finance system with its renewal and certificate expiry dates can be agreed in the quote. The software vendors stay your vendors and keep supporting their own products; we look after the IT around them.
What you receive
Monthly system account report covering privileged and service accounts
Privileged account management (Premium)
Password manager or single sign-on, if bought from the identity and access price list
Firms take on interns and contract staff for the peak, second staff into client finance teams and send partners and consultants to clients in other cities. Each group needs a working laptop on the first day and access to exactly the right client folders, then needs that access removed on the last day. In practice, contract accounts stay open for months, a shared login appears for the laptop in the audit room, and devices that went to the mainland or overseas come back without anyone checking what happened to them while they were away.
What we do
Joiners, leavers and travelling staff on a schedule
Every plan includes joiners and leavers. Tell us start and end dates and we set up accounts and access in advance and remove them on the last day; a device enrolled in device management can be wiped when it does not come back. Contract and seconded staff can be given accounts with an end date set when they are created, so nothing depends on someone remembering. Partners reach the same helpdesk from any city. Checks on laptops before and after trips to the mainland or overseas can be agreed in the quote. For firms that want a person in the office, our onsite IT staffing service places full-time or part-time engineers for short-term projects or long-term contracts.
What you receive
Joiner, mover and leaver evidence in the monthly system account report
Asset register with an owner for each device (Business and Premium)
Before- and after-trip device checks, if agreed in the quote
Design, research and search firms have different files again
Not every professional services firm is an accountancy. Design studios move large Adobe and CAD files and often run Macs; consulting and market research firms hold interview recordings and survey data; executive search firms keep candidate CVs and pay details that are personal data under the PDPO. These files strain mailbox limits, slow the office line and end up on USB drives and free transfer sites. Each kind of firm needs storage and sharing that fits its own files and its own clients, not a generic set-up copied from the firm next door.
What we do
Client file exchange with expiry and a record
A controlled route for client documents usually means a client area in SharePoint, or a tightened version of the portal you already use, with named-recipient links that expire, anyone-with-the-link sharing blocked on client folders and the audit log switched on, so you can show who opened which file and when. Engagement folders can follow one template, with permissions that match the engagement team and close when the job is finished, and large design and research files can get a route that does not depend on email size limits. Building this is a project scoped in the quote. Once it is live, the monthly Microsoft 365 security report shows any anyone-with-the-link sharing that creeps back, alongside conditional access and retention settings, so drift is caught each month.
What you receive
Monthly Microsoft 365 security report covering external sharing and retention
Microsoft 365 security audit with graded findings, if bought as a one-off
Client folder template and staff guide, if agreed in the quote
Essentials HK$195 · Business HK$295 · Premium HK$430
EssentialsRemote support in business hours · HK$195 / S$100 per user
Desk
Business hours, 8×5 (09:00–18:00 local time), unlimited requests
Response
1 hour response / 4 hours remote resolution
Devices
RMM monitoring, patching, antivirus status checks
Identity
Microsoft 365 / Google user management (joiners and leavers)
On-site
On-site visits bought separately as a token package (2 hours minimum per visit)
Reports
Monthly report: tickets, assets, patches
People
Shared service desk
BusinessSecurity tooling, an account manager and on-site visits · HK$295 / S$150 per user
Desk
Business hours, 8×5, unlimited requests
Response
30 minutes response / 2 hours remote resolution
Devices
Essentials, plus managed EDR and cloud backup (50 GB per user)
Identity
Essentials, plus MFA policy and conditional access
On-site
1 visit a month included, 2 hours per visit (does not roll over)
Reports
Essentials, plus quarterly review and asset register
People
Shared service desk, plus account manager
Premium24×7 cover and a named desk agent · HK$430 / S$220 per user
Desk
24×7, unlimited requests
Response
15 minutes response / 1 hour remote resolution
Devices
Business, plus MDR, managed firewall, DMARC and email security
Identity
Business, plus privileged account management
On-site
2 visits a month included, 2 hours per visit (do not roll over)
Reports
Business, plus multi-country head-office summary, compliance mapping (ISO 27001 / DPDP / APPI / GDPR) and vCIO annual roadmap
People
Account manager, plus named service desk agent
Wording is taken from the home-page plan table. Project-level SLAs can be agreed separately. SLA · Price assumptions
What IT looks like in a Hong Kong accounting firm
A small or mid-sized practice in Hong Kong usually runs on Microsoft 365 for email and files, a set of Windows laptops with a few Macs among the partners, a multifunction printer that also scans client documents, and sometimes an old file server in the comms cupboard that nobody wants to switch off. On top of that sit the professional tools: cloud ledgers for bookkeeping clients, an audit working-paper package, a tax computation program, the IRD's eTAX services for tax representatives and Companies Registry e-filing. Some filings still need a digital certificate that lives on one person's machine.
The data flow during an engagement explains where the risk sits. The client sends a prepared-by-client list of documents: bank statements, confirmations, fixed asset registers, payroll records and contracts. The team builds working papers, sends queries, receives answers and issues draft and final financial statements. At every step a document crosses the boundary between the client and the firm, and every crossing is a chance for it to land in the wrong inbox, be shared too widely or sit forever in a link that never expires.
What breaks first is rarely the technology itself. It is the gaps between systems and people: a leaver's account that still works, an admin password only one manager knows, a backup that has never been restored, a guest Wi-Fi network that shares a segment with the file server. Good IT support for an accounting firm in Hong Kong closes those gaps before the April and year-end peaks, then keeps them closed with a record you can show a client, an insurer or a practice reviewer.
How to choose an IT support provider for an accounting or professional services firm
Start with the questions a client or reviewer will eventually ask you, and make the provider answer them in writing. Who can see client files, and how would you know if someone else opened them? How quickly is a leaver's access removed, and is there a log? Where are backups kept, how long are they retained, and when was a restore last tested? If a provider cannot show you a sample report for each answer, you will not be able to show your own clients anything either.
Then check fit with how a professional services firm actually works. Ask how the provider handles the peak: whether they plan ahead of filing deadlines or simply take tickets as they come. Ask how they deal with contract and seconded staff, partners who travel to the mainland, and design or research files that are too large for email. Ask which accounting and tax systems they have worked around, and what they will and will not do with the software vendor. A provider that supports firms of every kind should still be able to describe your week.
Finally, read the commercial terms as carefully as you read an engagement letter. Is the price per user and does it include joiners and leavers? Are on-site visits included, and what does an extra visit cost? Is the response commitment written in the contract, with a page you can check? Which items are excluded, such as hardware, licences and one-off projects? Our own answers are published: the plans and prices are on the home page calculator, the response commitments on the SLA page and the pricing rules on the price assumptions page, so you can compare like with like before you speak to anyone.
What IT support costs for an accounting firm, and what drives the number
Managed IT support for an accounting firm is priced per user per month on an annual commitment: from HK$195 in Hong Kong and from S$100 in Singapore. The figure for your firm depends on four things more than anything else: how many people need support, which plan level each office needs, how much on-site help you expect and which security add-ons you choose. Headcount includes partners, staff and long-term contractors who use firm devices or accounts; how seasonal staff are counted can be agreed in the quote.
The plan level is the main choice. Essentials is remote support in business hours, with on-site visits bought separately. Business adds managed endpoint protection, cloud backup, an account manager and a monthly on-site visit, which is where most accounting firms land because backup and endpoint protection are things they would buy anyway. Premium adds round-the-clock cover, a named desk agent, a second monthly visit and a vCIO roadmap, which suits firms whose partners work across time zones or whose clients ask detailed security questions. Offices can sit on different levels, so a small branch does not have to match head office.
Some costs sit outside the per-user fee and are worth planning for. Laptops, software licences and third-party subscriptions such as audit or tax software are priced separately. One-off projects, such as a Microsoft 365 security audit before you change anything or an office move, have their own published prices. Extra on-site hours in busy season can be bought as IT tokens rather than through a larger standing contract. The price assumptions page explains what is and is not included, and the calculator on the home page gives a figure for your headcount without a sales call.
Hong Kong and Singapore: what changes for a firm with offices in both
Many professional services firms run a Hong Kong office alongside a Singapore one, or serve clients in both. The IT can be largely the same, with one Microsoft 365 tenant, one device standard and one helpdesk, but a few things change. The data protection laws differ: Hong Kong's Personal Data (Privacy) Ordinance (Cap. 486) sets data protection principles, including security and the use of data processors, while Singapore's Personal Data Protection Act 2012 adds a mandatory data breach notification obligation. Your incident plan needs to know which law applies to which data.
Tax and corporate filing systems differ too. Hong Kong staff use the IRD's eTAX services and Companies Registry e-filing; Singapore staff use the IRAS myTax Portal and ACRA's BizFile, with access to client records authorised through Corppass. Each needs its own sign-in arrangements, and leavers must be removed from client authorisations as well as from your own systems. Professional codes differ in name rather than substance: the HKICPA Code of Ethics in Hong Kong and ISCA's code in Singapore both treat confidentiality as a fundamental principle.
For firms that also send people to the mainland or across Asia, the questions are practical. Laptops need a check before and after travel, sign-in from new locations should trigger conditional access rather than a blanket block, and local support should be available where the work is. We are headquartered in Singapore with a Hong Kong office in Kwun Tong since 2016, and operate through 11 local legal entities with support in more than 100 countries and regions, so one contract can cover a firm whose people move between offices.
Singapore pricing starts from S$100 per user per month, and the local page explains what support looks like on the ground there.
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The first 30 days
Read-only review
We start by looking at your Microsoft 365 tenant, devices, backups and finance systems without changing anything, and meet the partner who owns IT. If you want a written baseline first, the Microsoft 365 security audit gives graded findings with evidence and a phased fix plan.
Fix the urgent items
Multi-factor sign-in gaps, open sharing links, forwarding rules and missing backups are fixed first, in an order agreed with you so nobody is locked out in the middle of an engagement.
Take over the desk and devices
Staff get one way to reach the helpdesk. Laptops and phones are brought under management, admin accounts are recorded, and the joiner-leaver process goes live. Every plan includes free remote onboarding hours.
Plan the first peak
Before your next filing or audit season we plan device refresh, seasonal staff access and a backup check with you and book any on-site help. On Business and Premium, the quarterly review is where the season is looked back on.
06
Signed contracts in this sector
Anonymised, from signed contracts: service, region and term only.
Professional services
An international market research and advisory firm: Hong Kong on-site support and IT storage
Since 2025 we have provided on-demand on-site support and IT equipment warehousing for the firm's Hong Kong office, and the contract was renewed for another year in 2026. The same client has also signed on-site support or warehousing contracts with us for Australia and South Korea.
Service: on-demand on-site support (FSE) and IT equipment warehousing (WMS)
Region: Hong Kong, plus Australia and South Korea
Term: signed 2025, renewed 2026
Professional services
An international risk advisory firm: on-demand desk support in Hong Kong
From April 2025 to April 2026 we covered L1 desk-side support for the firm's Hong Kong office on demand, sending a part-time engineer whenever its own IT staff were away. Delivery was through the firm's IT service provider.
Service: on-demand L1 desk-side backfill (PTE)
Region: Hong Kong
Term: 2025 to 2026, about one year
Professional services
An international executive search firm: resident support in three locations
After a one-off on-site visit at the end of 2022, we provided resident IT support for the firm's three offices in Hong Kong, Malaysia and mainland China under a contract of about two years.
Service: resident IT support (FTE), started with a one-off visit
Region: Hong Kong, Malaysia, mainland China, 3 sites
Term: end of 2022 to 2025
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Regulation we design the controls around
We implement the controls and keep the evidence; legal interpretation stays with your own adviser.
Cap. 486
Personal Data (Privacy) Ordinance (Cap. 486), Hong Kong
Client and staff personal data in your systems falls under the Data Protection Principles. Principle 4 requires reasonable security, and Principles 2 and 4 require contractual measures when a data processor, such as an IT provider, handles that data for you. We implement the technical controls and keep the evidence; legal interpretation stays with your own adviser.
Section 51C requires businesses to keep sufficient records of income and expenditure for at least seven years. For a firm, that covers its own books and often the client records it holds. Backup coverage and retention settings are how this works in practice. We implement the controls and keep the evidence; how the rule applies to your firm is for your adviser.
Anti-Money Laundering and Counter-Terrorist Financing Ordinance (Cap. 615)
Accounting professionals carrying out specified transactions must perform customer due diligence and keep the records, as set out in Schedule 2. Those identity documents and beneficial ownership records are among the most sensitive files a firm holds. Restricted access, access logging and matching retention can be configured as agreed in the quote; we implement the controls and keep the evidence, and legal interpretation stays with your adviser.
Confidentiality is one of the fundamental principles in the HKICPA Code of Ethics for Professional Accountants, and ISCA's code takes the same position in Singapore. In IT terms it means access limited to the engagement team, sharing that expires and a record of who opened what. We implement those controls and keep the evidence; interpretation of the Code is for your firm.
The Protection Obligation (section 24), the Retention Limitation Obligation (section 25) and the Data Breach Notification Obligation (sections 26A to 26E) apply to personal data your firm holds in Singapore. We run the controls and help build the incident timeline you would need for a notification; legal interpretation stays with your adviser.
IT support for accounting firms in Hong Kong: questions buyers ask
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How much does IT support cost for an accounting firm in Hong Kong?
Managed IT support is priced per user per month on an annual commitment: from HK$195 in Hong Kong and from S$100 in Singapore. The total depends on headcount, the plan level for each office, how much on-site help you need and any security add-ons. Hardware and software licences are separate. The calculator on the home page gives the figure for your firm, and the price assumptions page lists what is included.
Does a 20-person accounting firm need a full-time IT person?
Usually not. A managed plan gives you a helpdesk, device and Microsoft 365 management and a security baseline for a per-user fee, which costs less than a salary and does not stop when one person is on leave. If you want someone in the office every day, for example during a long audit season, our onsite IT staffing service places full-time or part-time engineers for short-term projects as well as long-term contracts.
Can you support us through tax season and audit season?
Yes. We plan the weeks before a deadline with you: device refresh, access for seasonal staff and a check that backups and Wi-Fi hold up. During the peak your staff use the same helpdesk, and extra on-site hours can be bought as IT tokens rather than a bigger contract. On Business and Premium, the quarterly review is the place to look back at the season and decide what to change.
How should an accounting firm share files with clients securely?
Use one controlled route for client documents instead of email attachments and personal cloud links. In Microsoft 365 that means a client folder per engagement, links sent to named people that expire, anyone-with-the-link sharing switched off and the audit log on, so you can show who opened what. Large files go through the same route rather than free transfer sites. Setting this up is scoped in the quote, and the monthly Microsoft 365 security report then shows any open links that reappear.
How long must accounting records be kept in Hong Kong, and does backup cover it?
Section 51C of the Inland Revenue Ordinance requires business records to be kept for at least seven years, and the Companies Ordinance has a similar rule for company accounting records. Microsoft 365 on its own does not keep deleted data that long. We back up mailboxes, SharePoint and OneDrive outside the tenant and set retention against your list of records. How each rule applies to your firm is for your adviser.
What IT controls help with AMLO customer due diligence records?
Accounting professionals carrying out specified transactions must keep customer due diligence records under Schedule 2 of AMLO (Cap. 615). These include identity documents and beneficial ownership details. They can be kept in a restricted location with access limited to named staff and logged, backed up, and given a retention period that matches the period you must keep them; the exact set-up is agreed in the quote. The legal reading of AMLO stays with your adviser.
How do you stop payment-instruction fraud from a hacked mailbox?
We close the usual ways in and watch for the usual signs. Every account gets multi-factor sign-in, legacy sign-in is switched off, forwarding to outside addresses is blocked and inbox rules are reviewed. Your domain gets SPF, DKIM and DMARC. Staff practise on simulated fake fee notes and bank-change requests, and the partners adopt a call-back rule for any change to payment details.
Does multi-factor sign-in satisfy our cyber insurance requirement?
Often it is the first thing an insurer asks about, but the wording differs between policies, so check yours. Some ask for multi-factor sign-in on email only, others on remote access and admin accounts too. The monthly system account report shows which accounts are covered, which is what an insurance questionnaire needs. Our virtual CIO can help answer the rest of the form from what is actually configured.
What happens if a partner loses the phone they use for sign-in?
They call the helpdesk, we verify who they are by an agreed method, and we block the old phone, wipe work data from it if it was enrolled in device management and register a new sign-in method, after which the partner can work again on the new device. Backup sign-in methods set up in advance for partners and admins mean a lost phone during busy season does not become a locked account.
Do you support our accounting, audit and tax software?
We support the IT around it: sign-in, the laptops and browsers it runs on, and admin accounts, which appear in the monthly system account report. Single sign-on, digital certificates for filing portals and licence renewal tracking can be agreed in the quote. The software vendor still supports its own product and your staff still own the accounting work. When a problem sits with the vendor, we can raise it with them on your behalf.
How fast do you respond during tax season and audit deadlines?
Essentials covers business hours (8×5) with a 1-hour response and 4-hour remote resolution; Business covers business hours with a 30-minute response, 2-hour remote resolution and one 2-hour on-site visit a month; Premium covers 7×24 with a 15-minute response, 1-hour remote resolution and two visits a month, and project-level terms can be agreed separately. The full terms are on the SLA page.
Can you support our offices in Hong Kong, Singapore and mainland China?
Yes. Our Hong Kong office is at Workshop E, 3/F, Capital Trade Centre, No.62 Tsun Yip Street, Kwun Tong, and our Singapore office at 151 Chin Swee Road #14-05, Manhattan House, Singapore 169876. We were founded in Beijing in 2007 and work through 11 local legal entities with support in more than 100 countries and regions, so one contract can cover several offices.
We are a design studio or consulting firm, not accountants. Is this page for us?
Yes. The same approach applies to design, consulting, market research and executive search firms, with different files in the middle. Design studios usually need Mac management and a route for large files; consulting firms need travel-ready laptops and client folders per project; search firms need candidate data treated as personal data under the PDPO. We adjust the set-up to the files you actually handle.
Does outsourcing IT move our PDPO or PDPA duties to you as an accounting firm?
No. Those obligations stay with your firm as the data user or organisation. We act as your IT service provider: we implement the technical controls, document them and keep the evidence, and terms on how we handle your data as a processor can be agreed in the contract. That gives your adviser and your data protection officer facts to work from, rather than assumptions about what is configured.
How long does it take to switch IT provider?
It depends on the size of the firm and how much the outgoing provider documented, so we plan it with you rather than promise a date. The order is always the same: a read-only review, urgent fixes, then taking over the helpdesk and devices. We avoid switching in the middle of a filing or audit peak, and we work with your current provider on handover of passwords, licences and backups.
