Case Studies

1,000+ projects delivered — across every industry, every region

Brocent has delivered managed IT services and complex IT projects for global enterprises in finance, retail, manufacturing, telecom, and technology — across Greater China, Japan, Southeast Asia, EMEA, and the Americas.

1,000+

Projects delivered globally

10+

Years average client relationship

Countries in single retail deployment

Countries in telecom engagement

Filter:

Part 1

Managed IT services — across industries

Finance · Managed IT Services

Ongoing since 2017

Global financial services firm — ongoing IT managed services, Beijing & Hong Kong

A global financial services organisation with 80+ IT users across Beijing and Hong Kong engaged Brocent for end-to-end managed IT operations — covering EUC support, Office 365, Meraki networking, and Exchange management.

80+

IT users

cities

24×7

SLA

What we delivered

24×7 system monitoring with 8×5×4H EUC SLA
Bilingual Mandarin/English service desk
Office 365 and Meraki MS administration
Windows 10 endpoint management

LOCATIONS

Beijing Hong Kong

SCOPE

EUCNetworkCloudNOC

Finance · Managed IT Services

Ongoing since 2015

Global insurance group — FTE, hardware MA, and Azure support across China

A top-tier global insurance group with 200+ users across Beijing, Shanghai, and Guangzhou required a full-service managed IT partner to handle daily EUC support, on-site FTE engineers, hardware maintenance, and Microsoft Azure infrastructure.

200+

IT users

cities

24×7

SLA

What we delivered

Hardware maintenance agreement (HMA) with 24×7 SLA
Full-time on-site engineers across three Chinese cities
NetApp, HP Server, and Intune management
Azure infrastructure operations and Windows 10 support

LOCATIONS

Beijing Shanghai Guangzhou

SCOPE

EUCServer & StorageAzureFTE

Finance · Managed IT Services

Ongoing since 2018

Global investment bank — smart meeting rooms, EUC, and IT procurement, Beijing & Hong Kong

A major global investment bank with 100+ users in Beijing engaged Brocent for EUC helpdesk, smart meeting room management, on-site deskside engineers, and IT hardware procurement — with expansion to Hong Kong operations.

100+

IT users

cities

8×5×4H

SLA

What we delivered

8×5×4H SBD EUC support SLA
Smart meeting room AV and Cisco equipment management
IT hardware supply chain and logistics
Printer fleet management (FUJIXEROX, HP)

LOCATIONS

Beijing Hong Kong

SCOPE

EUCAV & Meeting RoomsProcurementFTE

Retail · Managed IT Services

Ongoing since 2020

International F&B chain — managed IT and POS support across 40+ outlets, China & SE Asia

A fast-expanding international food & beverage chain engaged Brocent to run day-to-day IT for its head office and 40+ outlets — standardising POS, in-store networking, and hardware support under a single accountable SLA.

40+

outlets

24×7

SLA

markets

What we delivered

Central service desk for HQ and 40+ store locations
POS, kitchen display, and payment terminal support
In-store network and Wi-Fi monitoring
Rapid onsite dispatch for storefront incidents
New-store IT setup and go-live support

LOCATIONS

Shanghai Hong Kong Singapore

SCOPE

EUCPOSNetworkDispatch

Manufacturing · Managed IT Services

Ongoing since 2019

Automotive components manufacturer — plant IT managed services across 3 China plants

A tier-1 automotive components manufacturer engaged Brocent for managed IT across three China plants — supporting office IT, shop-floor endpoints, and production-line connectivity with minimal downtime.

sites

24×7

SLA

99.9%

uptime

What we delivered

8×5 service desk with 24×7 P1 escalation
Shop-floor endpoint, barcode, and scanner support
Production-line network and Wi-Fi coverage
MES/ERP client support coordination
Preventive maintenance and IT asset tracking

LOCATIONS

Suzhou Guangzhou Chongqing

SCOPE

EUCShop-floor ITNetworkFTE

Telecom · Managed IT Services

Ongoing since 2021

Regional telecom & media operator — managed service desk and NOC support

A regional telecom and media operator engaged Brocent to run a managed service desk and augment its NOC — providing tiered support, incident triage, and field coordination across its operating markets.

24×7

SLA

markets

ITIL

platform

What we delivered

Tier 1/2 managed service desk with multi-language support
NOC monitoring and incident-triage augmentation
Field engineer coordination and dispatch
ITIL-aligned change and problem management
Monthly service reporting and CSAT tracking

LOCATIONS

Hong Kong Shenzhen Singapore

SCOPE

Service DeskNOCNetworkDispatch

Technology · Managed IT Services

Ongoing since 2021

Global enterprise software vendor — managed EUC & Microsoft 365 across APAC hubs

A global enterprise software vendor engaged Brocent to standardise end-user computing and Microsoft 365 operations across its APAC hubs — delivering consistent onboarding, device management, and local-language support.

offices

24×7

SLA

M365

platform

What we delivered

Managed EUC and Microsoft 365 administration
Intune device management and Autopilot onboarding
Local-language service desk across APAC hubs
Identity, SSO, and conditional access support
Standardised joiner/mover/leaver workflows

LOCATIONS

Shanghai Tokyo Singapore

SCOPE

EUCMicrosoft 365IdentityService Desk

Part 2

Professional IT services — Retail, Manufacturing & Technology

Retail · Professional IT Service

Feb 2020 – Apr 2021

Global luxury fashion brand — Meraki rollout across 153 APAC retail stores in 13 countries

A leading global luxury brand required a reliable IT partner to deploy Cisco Meraki Switch, Firewall, and Access Point solutions across all 153 Asia-Pacific retail stores spanning 13 countries simultaneously.

153

outlets

countries

vendors

What we delivered

Centralised procurement and door-to-door logistics across 13 countries
Ekahau wireless site survey at each location
Technical staging and configuration prior to on-site delivery
Onsite installation, UAT, and ongoing maintenance
Project management office (PMO) coordinating all schedules

LOCATIONS

Shanghai Hong Kong Tokyo Manila Singapore Jakarta + 7 more countries

SCOPE

NetworkWirelessProcurementLogisticsPMO

Manufacturing · Professional IT Service

Feb 2019 – Apr 2022 (14 months build + ongoing)

Germany-based industrial manufacturer — campus data centres across China, 14-month build

A global German industrial manufacturer expanding manufacturing capacity in APAC engaged Brocent to design and implement campus data centres across multiple China sites, covering networking, servers, storage, security, and wireless.

sites

months build

vendors

What we delivered

Full IT architecture design (HLD & LLD)
Multi-vendor deployment: Aruba, Cisco, Barracuda, APC, HPE
Structured cabling, wireless simulation, and power estimation
Cyber security and SIEM implementation
Hybrid cloud integration and ongoing maintenance

LOCATIONS

Shanghai Beijing Guangzhou Hong Kong HQ: Germany

SCOPE

NetworkServer & StorageSecurityCloudPMO

Technology · Professional IT Service

Dec 2020 – ongoing

Global healthcare technology firm — cloud architecture and IT transition, Shanghai & Taiwan

During a major business acquisition process, a global healthcare technology company needed a regional IT partner to deliver cloud architecture design, EUC refresh, and long-term managed infrastructure support across Asia.

regions

24×7

SLA

platform

What we delivered

Microsoft Azure and Microsoft 365 E5 cloud architecture
Microsoft Intune MDM, Autopilot, Defender, and AAD/SSO
Microsoft Teams Phone System with AudioCodes SBC
Google GCP VM provisioning
Regional EUC hardware refresh and ongoing maintenance

LOCATIONS

Shanghai Taiwan

SCOPE

CloudEUCSecurityPMO

Manufacturing · Professional IT Service

Feb 2021 – Apr 2023

Global textile certification organisation — DELL/EMC/VMware lab IT systems, China & Hong Kong

A world-leading textile and apparel certification organisation required Brocent to design and implement full lab IT infrastructure across multiple China and Hong Kong sites as part of a business acquisition expansion.

servers

sites

VMware

platform

What we delivered

DELL R750 Servers and EMC ME5024 Storage deployment
VMware virtualisation environment build
Cisco network and Palo Alto firewall configuration
Data migration, EUC migration, and decommission of 37 legacy HP servers
ITAD with certified data destruction

LOCATIONS

Shanghai Hong Kong

SCOPE

Server & StorageNetworkVirtualisationITAD

Part 3

Data centre & global field services

Finance · Data Centre Services

February 2021

Data centre rack & stack — financial client at Hong Kong Equinix IBX

A financial services client expanding in APAC engaged Brocent to decommission aged network and server equipment at Hong Kong's Equinix IBX data centre and replace with new infrastructure — executed across 6 weekend days to avoid business disruption.

servers

weekend windows

coverage

What we delivered

Decommission of 37 HP DL380 units and HP switches
Rack and stack of new Cisco UCS, ISR 4329 Firewall, and Nexus 5624Q switches
ITAD with certified data destruction certificates
Function testing and commissioning report

LOCATIONS

Hong Kong (Equinix IBX)

SCOPE

Data CentreITADNetwork

Telecom · Data Centre Services

April 2021 – ongoing

Global telecom infrastructure provider — 24×7 global IT support across 68 countries

A global telecommunications company required a partner capable of delivering 24×7 on-site IT support, hardware break-fix, device staging, and warehouse services across 68 countries for their IP VPN and network device operations.

countries

24×7

SLA

single partner

What we delivered

Country-based IT warehouse and spare parts inventory management
In-warehouse hardware staging and configuration
24×7 global incident response for network hardware
Last-mile local delivery and onsite installation
Multi-language 24×7 service desk coordination

LOCATIONS

68 countries worldwide

SCOPE

Warehouse & LogisticsBreak-Fix24×7 NOCNetwork

Part 4

Regional delivery — Japan, SE Asia, EMEA & the Americas

Manufacturing · Managed IT Services

Ongoing since 2021

Japan-headquartered precision manufacturer — bilingual managed IT & APPI-compliant support, Tokyo & Osaka

A Japanese precision-manufacturing group with plants and sales offices in Tokyo and Osaka engaged Brocent's Japan Regional Office for bilingual (Japanese/English) managed IT — combining a local service desk with on-site dispatch engineers and APPI-aligned data handling.

offices

8×5

SLA

APPI

compliance

What we delivered

Japanese/English bilingual service desk with 8×5 coverage
On-site deskside engineers for Tokyo HQ and Osaka plant
Microsoft 365 and Intune endpoint management
APPI-compliant data handling and access governance
Coordinated hardware procurement and asset lifecycle

LOCATIONS

Tokyo Osaka

SCOPE

EUCService DeskComplianceFTE

Finance · Managed IT Services

Ongoing since 2022

Regional financial group — managed service desk & onsite support across Singapore, Malaysia & Indonesia

A fast-growing regional financial group needed a single managed IT partner to standardise end-user support across offices in Singapore, Kuala Lumpur, and Jakarta — replacing three separate local vendors with one accountable SLA.

markets

8×5×4H

SLA

single partner

What we delivered

Unified 8×5×4H service desk across three SE Asia markets
Registered on-site dispatch engineers in each country
Microsoft 365, Entra ID, and endpoint standardisation
Local-language support and country-specific compliance
Consolidated monthly SLA and asset reporting

LOCATIONS

Singapore Kuala Lumpur Jakarta

SCOPE

EUCService DeskDispatchCloud

Retail · Professional IT Service

Jun 2022 – ongoing

European lifestyle retailer — store IT rollout & 24×7 service desk across EMEA and APAC

An EMEA-headquartered lifestyle retailer expanding into Asia engaged Brocent to standardise store IT and provide a follow-the-sun service desk — bridging its European head office with new retail locations across Greater China.

EMEA+APAC

coverage

24×7

SLA

sites

What we delivered

Store network and POS connectivity rollout
Follow-the-sun service desk spanning EMEA and APAC hours
Onsite break-fix dispatch for store hardware
Centralised asset and warranty management
Coordinated go-live and hypercare for new stores

LOCATIONS

Germany United Kingdom Shanghai Hong Kong

SCOPE

NetworkService DeskRetail ITDispatch

Technology · Professional IT Service

Mar 2023 – ongoing

North American SaaS company — cybersecurity hardening & managed endpoints, US & China R&D

A North American SaaS company with an R&D centre in China engaged Brocent's USCA and Greater China teams to harden endpoint security and provide managed IT across both regions under a single security baseline.

regions

24×7

SLA

0-Trust

platform

What we delivered