Case Studies

1,000+ projects delivered — across every industry, every region

Brocent has delivered managed IT services and complex IT projects for global enterprises in finance, retail, manufacturing, telecom, and technology — across Greater China, Japan, Southeast Asia, EMEA, and the Americas.

1,000+

Projects delivered globally

10+

Years average client relationship

Countries in single retail deployment

Countries in telecom engagement

New research — Q3 2026

The Wage-to-Rate Gap: what Asia actually pays for on-site IT support

A 12-market study comparing IT support engineer wages against published managed-service and field-service rate cards — fully sourced, with a full breakdown of why the bill rate sits above the wage.

Read the report

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Part 1

Managed IT services — across industries

Finance · Managed IT Services

Ongoing since 2017

Global financial services firm — ongoing IT managed services, Beijing & Hong Kong

A global financial services organisation with 80+ IT users across Beijing and Hong Kong engaged Brocent for end-to-end managed IT operations — covering EUC support, Office 365, Meraki networking, and Exchange management.

80+

IT users

cities

24×7

SLA

What we delivered

24×7 system monitoring with 8×5×4H EUC SLA
Bilingual Mandarin/English service desk
Office 365 and Meraki MS administration
Windows 10 endpoint management

LOCATIONS

Beijing Hong Kong

SCOPE

EUCNetworkCloudNOC

Finance · Managed IT Services

Ongoing since 2015

Global insurance group — FTE, hardware MA, and Azure support across China

A top-tier global insurance group with 200+ users across Beijing, Shanghai, and Guangzhou required a full-service managed IT partner to handle daily EUC support, on-site FTE engineers, hardware maintenance, and Microsoft Azure infrastructure.

200+

IT users

cities

24×7

SLA

What we delivered

Hardware maintenance agreement (HMA) with 24×7 SLA
Full-time on-site engineers across three Chinese cities
NetApp, HP Server, and Intune management
Azure infrastructure operations and Windows 10 support

LOCATIONS

Beijing Shanghai Guangzhou

SCOPE

EUCServer & StorageAzureFTE

Finance · Managed IT Services

Ongoing since 2018

Global investment bank — smart meeting rooms, EUC, and IT procurement, Beijing & Hong Kong

A major global investment bank with 100+ users in Beijing engaged Brocent for EUC helpdesk, smart meeting room management, on-site deskside engineers, and IT hardware procurement — with expansion to Hong Kong operations.

100+

IT users

cities

8×5×4H

SLA

What we delivered

8×5×4H SBD EUC support SLA
Smart meeting room AV and Cisco equipment management
IT hardware supply chain and logistics
Printer fleet management (FUJIXEROX, HP)

LOCATIONS

Beijing Hong Kong

SCOPE

EUCAV & Meeting RoomsProcurementFTE

Retail · Managed IT Services

Ongoing since 2020

International F&B chain — managed IT and POS support across 40+ outlets, China & SE Asia

A fast-expanding international food & beverage chain engaged Brocent to run day-to-day IT for its head office and 40+ outlets — standardising POS, in-store networking, and hardware support under a single accountable SLA.

40+

outlets

24×7

SLA

markets

What we delivered

Central service desk for HQ and 40+ store locations
POS, kitchen display, and payment terminal support
In-store network and Wi-Fi monitoring
Rapid onsite dispatch for storefront incidents
New-store IT setup and go-live support

LOCATIONS

Shanghai Hong Kong Singapore

SCOPE

EUCPOSNetworkDispatch

Manufacturing · Managed IT Services

Ongoing since 2019

Automotive components manufacturer — plant IT managed services across 3 China plants

A tier-1 automotive components manufacturer engaged Brocent for managed IT across three China plants — supporting office IT, shop-floor endpoints, and production-line connectivity with minimal downtime.

sites

24×7

SLA

99.9%

uptime

What we delivered

8×5 service desk with 24×7 P1 escalation
Shop-floor endpoint, barcode, and scanner support
Production-line network and Wi-Fi coverage
MES/ERP client support coordination
Preventive maintenance and IT asset tracking

LOCATIONS

Suzhou Guangzhou Chongqing

SCOPE

EUCShop-floor ITNetworkFTE

Telecom · Managed IT Services

Ongoing since 2021

Regional telecom & media operator — managed service desk and NOC support

A regional telecom and media operator engaged Brocent to run a managed service desk and augment its NOC — providing tiered support, incident triage, and field coordination across its operating markets.

24×7

SLA

markets

ITIL

platform

What we delivered

Tier 1/2 managed service desk with multi-language support
NOC monitoring and incident-triage augmentation
Field engineer coordination and dispatch
ITIL-aligned change and problem management
Monthly service reporting and CSAT tracking

LOCATIONS

Hong Kong Shenzhen Singapore

SCOPE

Service DeskNOCNetworkDispatch

Technology · Managed IT Services

Ongoing since 2021

Global enterprise software vendor — managed EUC & Microsoft 365 across APAC hubs

A global enterprise software vendor engaged Brocent to standardise end-user computing and Microsoft 365 operations across its APAC hubs — delivering consistent onboarding, device management, and local-language support.

offices

24×7

SLA

M365

platform

What we delivered

Managed EUC and Microsoft 365 administration
Intune device management and Autopilot onboarding
Local-language service desk across APAC hubs
Identity, SSO, and conditional access support
Standardised joiner/mover/leaver workflows

LOCATIONS

Shanghai Tokyo Singapore

SCOPE

EUCMicrosoft 365IdentityService Desk

Retail · Managed IT Services

Transitioned 2022–2023, ongoing

Retail enterprise — Managed IT Service Package across Hong Kong, Singapore & Mainland China store networks

A retail enterprise transitioning its IT operations from a legacy outsourced model to a structured Managed IT Service Package engaged Brocent to run day-to-day store and office IT across Hong Kong, Singapore, and Mainland China.

markets

sites

on-site engineers

What we delivered

Full Managed IT Service Package: service desk, end-user & desktop management, request management, infrastructure/server/network support, asset & vendor management, disaster recovery, and MIS reporting
Store and office footprint spanning Hong Kong (1 office + 25 stores), Singapore (1 office + 8 stores), and Mainland China (2 offices + 12 stores)
Dedicated regional delivery team of 34: 1 project manager, 3 infrastructure engineers, 5 multilingual service desk agents, and 25 on-site dispatch engineers, with built-in backfill coverage
Delivered as the client shifted from an outsourced vendor model to a single structured Managed IT partnership

LOCATIONS

Hong Kong Singapore Mainland China

SCOPE

Service DeskEUCInfra & NetworkAsset MgmtDR

Finance · Managed IT Services

Ongoing since 2021

Global finance group — 150+ user Managed IT Service Package across Beijing, Hong Kong, Singapore & Australia

A finance-sector client running operations across Beijing, Hong Kong, Singapore, and Australia consolidated end-user computing, server & storage, network, and cloud support under a single Managed IT Service Package delivered in Mandarin and English.

150+

IT users

markets

24×7

SLA

What we delivered

Unified EUC, Server & Storage, Network and Cloud support across four markets under one SLA
Windows 10, Meraki, Microsoft Exchange and Office 365 environment managed end-to-end
8×5×4H (or next-business-day) SLA for end-user support, with 24×7 systems monitoring
Bilingual Mandarin/English service delivery team

LOCATIONS

Beijing Hong Kong Singapore Australia

SCOPE

EUCServer & StorageNetworkCloud

Technology · Managed IT Services

Ongoing since 2020

Global technology company — 5,000+ user deskside support across Japan, Philippines, Singapore, Australia & Korea

A global technology company standardised end-user computing and network deskside support for more than 5,000 users spanning Japan, the Philippines, Singapore, Australia, and South Korea onto a single Managed IT Service Package, delivered in English, Japanese, and Chinese.

5000+

IT users

markets

24×7

SLA

What we delivered

EUC and network support delivered consistently across five APAC markets
Windows 10 imaging, IT asset lifecycle management, and secure data wiping standardised region-wide
Trilingual (English/Japanese/Chinese) multi-region service desk and dispatch coverage
8×5×4H (or next-business-day) end-user SLA with 24×7 systems monitoring

LOCATIONS

Japan Philippines Singapore Australia South Korea

SCOPE

EUCNetworkAsset MgmtData Wiping

Retail · Managed IT Services

Ongoing since 2022

Retail group — 1,000+ user Managed IT Service Package across Singapore, Vietnam, New Zealand & Australia

A retail group operating across Singapore, Vietnam, New Zealand, and Australia standardised end-user computing and network support for more than 1,000 users under a single English-language Managed IT Service Package.

1000+

IT users

markets

24×7

SLA

What we delivered

EUC and network support standardised across four markets
Windows 10, Meraki and Aruba wireless environment managed under one SLA
8×5×4H (next-business-day) end-user SLA with 24×7 systems monitoring
Single point of contact replacing market-by-market vendor management

LOCATIONS

Singapore Vietnam New Zealand Australia

SCOPE

EUCNetworkWireless

Technology · Managed IT Services

Ongoing since 2023

Multi-market enterprise — professional IT services across Greater China, Taiwan & Southeast Asia, plus Team Phone migration

An enterprise client with offices across Mainland China, Hong Kong, Taiwan, Thailand, Vietnam, Malaysia, and the UAE engaged Brocent for on-demand professional IT services — from part-time on-site support and warehouse-as-a-service to Wi-Fi site surveys and a full Team Phone migration.

countries

11+

on-site engineers

service lines

What we delivered

Token-based (pay-as-you-go) dispatch model layered on part-time on-site support across seven markets
Warehouse-as-a-service and hardware procurement supporting regional office rollouts
Ekahau Wi-Fi site surveys and AV solution design & implementation
Team Phone migration — solution design, implementation and ongoing maintenance — plus website server build-out and China ICP filing support

LOCATIONS

Mainland China Hong Kong Taiwan Thailand Vietnam Malaysia UAE

SCOPE

Field ServicesWarehouseAV & WirelessUnified CommsICP Filing

Part 2

Professional IT services — Retail, Manufacturing & Technology

Retail · Professional IT Service

Feb 2020 – Apr 2021

Global luxury fashion brand — Meraki rollout across 153 APAC retail stores in 13 countries

A leading global luxury brand required a reliable IT partner to deploy Cisco Meraki Switch, Firewall, and Access Point solutions across all 153 Asia-Pacific retail stores spanning 13 countries simultaneously.

153

outlets

countries

vendors

What we delivered

Centralised procurement and door-to-door logistics across 13 countries
Ekahau wireless site survey at each location
Technical staging and configuration prior to on-site delivery
Onsite installation, UAT, and ongoing maintenance
Project management office (PMO) coordinating all schedules

LOCATIONS

Shanghai Hong Kong Tokyo Manila Singapore Jakarta + 7 more countries

SCOPE

NetworkWirelessProcurementLogisticsPMO

Manufacturing · Professional IT Service

Feb 2019 – Apr 2022 (14 months build + ongoing)

Germany-based industrial manufacturer — campus data centres across China, 14-month build

A global German industrial manufacturer expanding manufacturing capacity in APAC engaged Brocent to design and implement campus data centres across multiple China sites, covering networking, servers, storage, security, and wireless.

sites

months build

vendors

What we delivered

Full IT architecture design (HLD & LLD)
Multi-vendor deployment: Aruba, Cisco, Barracuda, APC, HPE
Structured cabling, wireless simulation, and power estimation
Cyber security and SIEM implementation
Hybrid cloud integration and ongoing maintenance

LOCATIONS

Shanghai Beijing Guangzhou Hong Kong HQ: Germany

SCOPE

NetworkServer & StorageSecurityCloudPMO

Technology · Professional IT Service

Dec 2020 – ongoing

Global healthcare technology firm — cloud architecture and IT transition, Shanghai & Taiwan

During a major business acquisition process, a global healthcare technology company needed a regional IT partner to deliver cloud architecture design, EUC refresh, and long-term managed infrastructure support across Asia.

regions

24×7

SLA

platform

What we delivered

Microsoft Azure and Microsoft 365 E5 cloud architecture
Microsoft Intune MDM, Autopilot, Defender, and AAD/SSO
Microsoft Teams Phone System with AudioCodes SBC
Google GCP VM provisioning
Regional EUC hardware refresh and ongoing maintenance

LOCATIONS

Shanghai Taiwan

SCOPE

CloudEUCSecurityPMO

Manufacturing · Professional IT Service

Feb 2021 – Apr 2023

Global textile certification organisation — DELL/EMC/VMware lab IT systems, China & Hong Kong

A world-leading textile and apparel certification organisation required Brocent to design and implement full lab IT infrastructure across multiple China and Hong Kong sites as part of a business acquisition expansion.

servers

sites

VMware

platform

What we delivered

DELL R750 Servers and EMC ME5024 Storage deployment
VMware virtualisation environment build
Cisco network and Palo Alto firewall configuration
Data migration, EUC migration, and decommission of 37 legacy HP servers
ITAD with certified data destruction

LOCATIONS

Shanghai Hong Kong

SCOPE

Server & StorageNetworkVirtualisationITAD

Technology · Professional IT Service

3-day migration, 2026

International trade company — emergency Microsoft 365 migration across Hong Kong & Shenzhen in 3 days

After a departing employee retained access to the legacy email system, an international trade company with teams in Hong Kong and Shenzhen engaged Brocent to migrate 41 users to Microsoft 365 Business Premium in just three days — closing the offboarding gap for good.

days

IT users

cities

What we delivered

Full mailbox migration from a legacy third-party email system to Exchange Online
Microsoft Entra ID + Conditional Access for centralised, one-click offboarding
Intune device management for company devices plus BYOD (MAM) policies for personal devices
Microsoft Defender for Business threat protection with Teams, SharePoint and OneDrive rollout, delivered over 3 days: discovery & pilot migration, full data migration + device enrolment, then user training & go-live

LOCATIONS

Hong Kong Shenzhen

SCOPE

Exchange OnlineEntra IDIntuneDefenderBYOD/MAM

Finance · Professional IT Service

2026

Hong Kong fintech firm — zero-downtime Microsoft 365 tenant consolidation during acquisition & HQ relocation

A Hong Kong-based fintech firm absorbing three acquired companies — and relocating its headquarters at the same time — engaged Brocent to consolidate three Microsoft 365 tenants covering 180 users into one, without disrupting trading-floor communications.

3→1

tenants

180

IT users

43%

cost savings

What we delivered

Hybrid delivery: ongoing Managed IT Services for 24/7 monitoring & Microsoft Purview governance, plus 135 IT Token bulk hours for cross-tenant scripting, pilot migrations and on-site cutover validation
Staged mailbox, SharePoint and Teams migration achieved zero email/Teams downtime across the cutover weekend
Full PDPO-compliant data-transfer mapping and audit logging throughout
Simultaneous Greater Bay Area integration alongside the tenant consolidation

LOCATIONS

Hong Kong

SCOPE

Tenant MigrationPurview GovernancePDPO ComplianceToken Support

Manufacturing · Professional IT Service

2026

Manufacturing group — Microsoft 365 tenant clean-up across Hong Kong & Greater Bay Area factory operations

A manufacturing group aligning its Hong Kong headquarters with Greater Bay Area factory operations used Brocent's hybrid Managed IT Services and IT Token model to clean up and consolidate Microsoft 365 tenants across both jurisdictions in 11 days.

jurisdictions

days

24×7

SLA

What we delivered

Central Managed IT Services delivered ongoing policy harmonisation across Hong Kong and GBA tenants
IT Token bulk hours funded the simultaneous tenant clean-up project across two jurisdictions
Migration completed in 11 days with no disruption to factory-floor operations teams
Residual token hours rolled over to fund an ongoing Microsoft Copilot rollout and optimisation

LOCATIONS

Hong Kong Greater Bay Area (Mainland China)

SCOPE

Tenant MigrationPolicy HarmonisationToken Support

Retail · Professional IT Service

2026

Hong Kong retail chain — post-relocation Microsoft 365 tenant consolidation with same-week audit reporting

After relocating its headquarters, a Hong Kong retail chain engaged Brocent to consolidate two legacy Microsoft 365 tenants into one, pairing baseline Managed IT security with IT Token hours for user training and SharePoint data mapping.

2→1

tenants

99.97%

uptime

SLA

What we delivered

Managed IT Services handled baseline security and monitoring throughout the consolidation
78 IT Token bulk hours funded user training and SharePoint site/data mapping
4-hour on-site SLA maintained across the relocation and migration window
Full audit-ready compliance reports delivered the same week as cutover

LOCATIONS

Hong Kong

SCOPE

Tenant MigrationSharePoint MappingUser Training

Technology · Professional IT Service

3-week engagement, 2026

Global management consulting firm — full-stack Microsoft 365 tenant-to-tenant migration in 3 weeks

A global management consulting firm with a fragmented, multi-vendor security stack engaged Brocent's Global IT Services team to complete a full Microsoft 365 Tenant-to-Tenant migration, Intune + Defender rollout, and on-site cutover for 67 users in just three weeks.

weeks

IT users

35%+

cost savings

What we delivered

Consolidated a fragmented multi-vendor security stack (separate email security, endpoint MDR, and firewall management) onto native Microsoft 365 Business Premium capabilities
Full Tenant-to-Tenant migration of mailboxes, SharePoint, OneDrive and Teams data via BitTitan MigrationWiz, using pre-stage plus delta sync for a zero-downtime cutover
Intune device management and Defender for Business — including a Defender for Business Servers add-on for on-premises servers — unified under one security console
On-site batch migration for dozens of user devices plus two days of hypercare support; achieved over 35% annual cost savings versus the prior multi-vendor stack, zero data loss, and 100% Intune compliance

LOCATIONS

Europe (headquarters) delivered by Brocent's Asia-Pacific & Global IT Services team

SCOPE

Tenant MigrationIntuneDefender for BusinessBitTitan MigrationWiz

Part 3

Data centre & global field services

Finance · Data Centre Services

February 2021

Data centre rack & stack — financial client at Hong Kong Equinix IBX

A financial services client expanding in APAC engaged Brocent to decommission aged network and server equipment at Hong Kong's Equinix IBX data centre and replace with new infrastructure — executed across 6 weekend days to avoid business disruption.

servers

weekend windows

coverage

What we delivered

Decommission of 37 HP DL380 units and HP switches
Rack and stack of new Cisco UCS, ISR 4329 Firewall, and Nexus 5624Q switches
ITAD with certified data destruction certificates
Function testing and commissioning report

LOCATIONS

Hong Kong (Equinix IBX)

SCOPE

Data CentreITADNetwork

Telecom · Data Centre Services

April 2021 – ongoing

Global telecom infrastructure provider — 24×7 global IT support across 68 countries

A global telecommunications company required a partner capable of delivering 24×7 on-site IT support, hardware break-fix, device staging, and warehouse services across 68 countries for their IP VPN and network device operations.

countries

24×7

SLA

single partner

What we delivered

Country-based IT warehouse and spare parts inventory management
In-warehouse hardware staging and configuration
24×7 global incident response for network hardware
Last-mile local delivery and onsite installation
Multi-language 24×7 service desk coordination

LOCATIONS

68 countries worldwide

SCOPE

Warehouse & LogisticsBreak-Fix24×7 NOCNetwork

Part 4

Regional delivery — Japan, SE Asia, EMEA & the Americas

Manufacturing · Managed IT Services

Ongoing since 2021

Japan-headquartered precision manufacturer — bilingual managed IT & APPI-compliant support, Tokyo & Osaka

A Japanese precision-manufacturing group with plants and sales offices in Tokyo and Osaka engaged Brocent's Japan Regional Office for bilingual (Japanese/English) managed IT — combining a local service desk with on-site dispatch engineers and APPI-aligned data handling.

offices

8×5

SLA

APPI

compliance

What we delivered

Japanese/English bilingual service desk with 8×5 coverage
On-site deskside engineers for Tokyo HQ and Osaka plant
Microsoft 365 and Intune endpoint management
APPI-compliant data handling and access governance
Coordinated hardware procurement and asset lifecycle

LOCATIONS

Tokyo Osaka

SCOPE

EUCService DeskComplianceFTE

Finance · Managed IT Services

Ongoing since 2022

Regional financial group — managed service desk & onsite support across Singapore, Malaysia & Indonesia

A fast-growing regional financial group needed a single managed IT partner to standardise end-user support across offices in Singapore, Kuala Lumpur, and Jakarta — replacing three separate local vendors with one accountable SLA.

markets

8×5×4H

SLA

single partner

What we delivered

Unified 8×5×4H service desk across three SE Asia markets
Registered on-site dispatch engineers in each country
Microsoft 365, Entra ID, and endpoint standardisation
Local-language support and country-specific compliance
Consolidated monthly SLA and asset reporting

LOCATIONS

Singapore Kuala Lumpur Jakarta

SCOPE

EUCService DeskDispatchCloud

Retail · Professional IT Service

Jun 2022 – ongoing

European lifestyle retailer — store IT rollout & 24×7 service desk across EMEA and APAC

An EMEA-headquartered lifestyle retailer expanding into Asia engaged Brocent to standardise store IT and provide a follow-the-sun service desk — bridging its European head office with new retail locations across Greater China.

EMEA+APAC

coverage

24×7

SLA

sites

What we delivered

Store network and POS connectivity rollout
Follow-the-sun service desk spanning EMEA and APAC hours
Onsite break-fix dispatch for store hardware
Centralised asset and warranty management
Coordinated go-live and hypercare for new stores

LOCATIONS

Germany United Kingdom Shanghai Hong Kong

SCOPE

NetworkService DeskRetail ITDispatch

Technology · Professional IT Service

Mar 2023 – ongoing

North American SaaS company — cybersecurity hardening & managed endpoints, US & China R&D

A North American SaaS company with an R&D centre in China engaged Brocent's USCA and Greater China teams to harden endpoint security and provide managed IT across both regions under a single security baseline.

regions

24×7

SLA

0-Trust

platform

What we delivered