Case Studies
1,000+ projects delivered — across every industry, every region
Brocent has delivered managed IT services and complex IT projects for global enterprises in finance, retail, manufacturing, and telecom — across Asia, EMEA, and the Americas.
1,000+
Projects delivered globally
10+
Years average client relationship
13
Countries in single retail deployment
68
Countries in telecom engagement
Part 1
Managed IT services — Finance sector
Global financial services firm — ongoing IT managed services, Beijing & Hong Kong
A global financial services organisation with 80+ IT users across Beijing and Hong Kong engaged Brocent for end-to-end managed IT operations — covering EUC support, Office 365, Meraki networking, and Exchange management.
- 24×7 system monitoring with 8×5×4H EUC SLA
- Bilingual Mandarin/English service desk
- Office 365 and Meraki MS administration
- Windows 10 endpoint management
LOCATIONS
SCOPE
Global insurance group — FTE, hardware MA, and Azure support across China
A top-tier global insurance group with 200+ users across Beijing, Shanghai, and Guangzhou required a full-service managed IT partner to handle daily EUC support, on-site FTE engineers, hardware maintenance, and Microsoft Azure infrastructure.
- Hardware maintenance agreement (HMA) with 24×7 SLA
- Full-time on-site engineers across three Chinese cities
- NetApp, HP Server, and Intune management
- Azure infrastructure operations and Windows 10 support
LOCATIONS
SCOPE
Global investment bank — smart meeting rooms, EUC, and IT procurement, Beijing & Hong Kong
A major global investment bank with 100+ users in Beijing engaged Brocent for EUC helpdesk, smart meeting room management, on-site deskside engineers, and IT hardware procurement — with expansion to Hong Kong operations.
- 8×5×4H SBD EUC support SLA
- Smart meeting room AV and Cisco equipment management
- IT hardware supply chain and logistics
- Printer fleet management (FUJIXEROX, HP)
LOCATIONS
SCOPE
Part 2
Professional IT services — Retail, Manufacturing & Technology
Global luxury fashion brand — Meraki rollout across 153 APAC retail stores in 13 countries
A leading global luxury brand required a reliable IT partner to deploy Cisco Meraki Switch, Firewall, and Access Point solutions across all 153 Asia-Pacific retail stores spanning 13 countries simultaneously.
- Centralised procurement and door-to-door logistics across 13 countries
- Ekahau wireless site survey at each location
- Technical staging and configuration prior to on-site delivery
- Onsite installation, UAT, and ongoing maintenance
- Project management office (PMO) coordinating all schedules
LOCATIONS
SCOPE
Germany-based industrial manufacturer — campus data centres across China, 14-month build
A global German industrial manufacturer expanding manufacturing capacity in APAC engaged Brocent to design and implement campus data centres across multiple China sites, covering networking, servers, storage, security, and wireless.
- Full IT architecture design (HLD & LLD)
- Multi-vendor deployment: Aruba, Cisco, Barracuda, APC, HPE
- Structured cabling, wireless simulation, and power estimation
- Cyber security and SIEM implementation
- Hybrid cloud integration and ongoing maintenance
LOCATIONS
SCOPE
Global healthcare technology firm — cloud architecture and IT transition, Shanghai & Taiwan
During a major business acquisition process, a global healthcare technology company needed a regional IT partner to deliver cloud architecture design, EUC refresh, and long-term managed infrastructure support across Asia.
- Microsoft Azure and Microsoft 365 E5 cloud architecture
- Microsoft Intune MDM, Autopilot, Defender, and AAD/SSO
- Microsoft Teams Phone System with AudioCodes SBC
- Google GCP VM provisioning
- Regional EUC hardware refresh and ongoing maintenance
LOCATIONS
SCOPE
Global textile certification organisation — DELL/EMC/VMware lab IT systems, China & Hong Kong
A world-leading textile and apparel certification organisation required Brocent to design and implement full lab IT infrastructure across multiple China and Hong Kong sites as part of a business acquisition expansion.
- DELL R750 Servers and EMC ME5024 Storage deployment
- VMware virtualisation environment build
- Cisco network and Palo Alto firewall configuration
- Data migration, EUC migration, and decommission of 37 legacy HP servers
- ITAD with certified data destruction
LOCATIONS
SCOPE
Part 3
Data centre & global field services
Data centre rack & stack — financial client at Hong Kong Equinix IBX
A financial services client expanding in APAC engaged Brocent to decommission aged network and server equipment at Hong Kong's Equinix IBX data centre and replace with new infrastructure — executed across 6 weekend days to avoid business disruption.
- Decommission of 37 HP DL380 units and HP switches
- Rack and stack of new Cisco UCS, ISR 4329 Firewall, and Nexus 5624Q switches
- ITAD with certified data destruction certificates
- Function testing and commissioning report
LOCATIONS
SCOPE
Global telecom infrastructure provider — 24×7 global IT support across 68 countries
A global telecommunications company required a partner capable of delivering 24×7 on-site IT support, hardware break-fix, device staging, and warehouse services across 68 countries for their IP VPN and network device operations.
- Country-based IT warehouse and spare parts inventory management
- In-warehouse hardware staging and configuration
- 24×7 global incident response for network hardware
- Last-mile local delivery and onsite installation
- Multi-language 24×7 service desk coordination
LOCATIONS
SCOPE
Looking for a partner who can deliver globally?
Tell us about your project or managed IT requirements. We'll share a relevant case study and explain how we can support your business.