Managed IT support across the US and Canada
Brocent's USCA Service Centre coordinates remote-first managed IT, on-site dispatch, and cloud support — backed by the same 2,500+ engineer global network and 15-minute P1 SLA as every other Brocent market.
- 15-min
- P1 response SLA
- 24/7
- Managed coverage
- 2,500+
- Global engineers
- US & CA
- Continental coverage
Why Brocent in the US
Remote-first delivery, without an oversized contract
Brocent's USCA Service Centre was built for companies that need real managed IT and dispatch coverage across the US and Canada without committing to a large regional MSP contract before they know the fit.
Same SLA as every market
The 15-minute P1 response commitment isn't a US-specific promise — it's the same standard Brocent runs in Hong Kong, Singapore, and every other direct-entity market.
Global network, US coordination
USCA doesn't operate in isolation — it draws on Brocent's 2,500+ engineer global network for dispatch, cloud, and cybersecurity work across the continental US and Canada.
Scales with headcount, not contract tiers
Per-employee pricing means a 15-person pilot team and a 300-person rollout both start from the same plan structure — no oversized enterprise contract required to get started.
USCA Service Centre
Brocent Americas Inc.
Brocent's USCA Service Centre coordinates delivery across the continental US and Canada from a Delaware-registered entity.
Legal entity
Brocent Americas Inc.
Contact
accounts@brocent.comLanguages
English
Response time
SBD 4-hour onsite via USCA network
Compliance
SOC 2 · HIPAA (advisory) · CCPA (CA)
Remote-first delivery, backed by Brocent's 2,500+ engineer global network — no local office is required to get started, and on-site dispatch is coordinated through the USCA network when a visit is needed.
Brocent's USCA Service Centre, opened May 2024. Coordinates remote managed services, on-site dispatch, and cloud support across the continental US and Canada.
Services in the US
What Brocent runs in the US and Canada
The same service catalogue Brocent runs in every direct-entity market, delivered remote-first with on-site dispatch where needed.
Managed IT Services
Ongoing helpdesk, endpoint management, and infrastructure support under a single SLA.
Learn more →Cloud Solutions
Microsoft 365, cloud infrastructure, and backup/DR support for distributed US and Canada teams.
Learn more →Cybersecurity
Security hardening and managed endpoint protection, including SOC 2 and HIPAA-advisory-aligned engagements.
Learn more →Proven in the field
Cybersecurity hardening across US and China R&D
A North American SaaS company with an R&D centre in China engaged Brocent's USCA and Greater China teams to harden endpoint security and provide managed IT across both regions under a single security baseline.
- ✓ Endpoint security hardened across US and China teams
- ✓ Managed IT delivered under one consistent security baseline
- ✓ Ongoing engagement since March 2023
Real pricing
See real pricing before you talk to sales
Every number below is the same live data our sales team quotes from — no separate "website price."
Managed IT Support pricing
Real per-market monthly plans, from Startup to Enterprise, with live pricing by market.
Token Service
Prepaid support hours for on-site, remote, cloud and project work — no monthly contract.
Per-visit / per-seatDispatch & On-site Rates
On-site engineer visits billed per country, plus dedicated engineer placement rates.
SecuritySecurity Services
Free M365 security check, vulnerability scanning, patch management and more.
Software & hardwareThird-Party Tools
Microsoft 365, backup, endpoint security, networking hardware and more — resold and managed.
Compliance
SOC 2, HIPAA-advisory, and CCPA-aware delivery
US engagements are run with SOC 2 and HIPAA-advisory practices, plus CCPA awareness for California-based clients. Managed IT plan pricing, add-ons, and token packages below are the same real numbers Brocent's sales team quotes from — see the source-of-truth pricing pages for exact figures.
FAQ
Frequently asked questions about IT support in the US
Does Brocent have a physical office in the US? +
What's the response SLA for US clients? +
Do you support compliance frameworks like SOC 2 or HIPAA? +
Can Brocent support both US and Canada from one contract? +
More questions? Visit our full FAQ →
Other Brocent markets
Get IT support running in the US or Canada
Tell us about your team size and requirements — we'll confirm coverage and connect you with the USCA delivery team.