Managed IT support and IT outsourcing for UK offices
Remote-first managed IT at published per-user prices, coordinated from Brocent's Warsaw EMEA Regional Service Centre, with vetted local engineers dispatched on site when a visit is needed — and a fixed-price Microsoft 365 security audit that maps to Cyber Essentials v3.3.
- 15-min
- P1 first response
- Remote
- Primary delivery model
- US$143
- On-site first hour (published)
- 2024
- EMEA hub opened (Warsaw)
Why Brocent in the UK
Honest about the model: remote-first, partner-delivered on site
Brocent has no UK legal entity or office. UK clients contract with Brocent's Hong Kong company or our Singapore headquarters, whichever suits your procurement, and delivery is coordinated from our Warsaw EMEA Regional Service Centre; day-to-day managed IT is delivered remotely by our offshore engineering teams; and when something needs hands on a keyboard in London, Manchester or Edinburgh we dispatch a vetted local freelance engineer or partner at the published rate. For most UK SMEs that is cheaper than a local MSP retainer and more transparent than a 'contact us' quote.
One contract, GDPR-aware
Contracts and invoices come from Brocent Cloud Service (Hong Kong) or Brocent Asia Cloud Service Pte. Ltd. in Singapore — you choose. Delivery accounts for UK GDPR and the Data Protection Act 2018; data-processing terms are available for your DPO before you sign.
Your hours, not ours
The service desk runs follow-the-sun, so a London 9 am ticket is picked up in your working day. Debrief calls, change windows and reviews are booked in UK time.
On site only when it pays
Most UK incidents are resolved remotely. When a visit is needed — a server room, a new office, a hardware swap — a vetted local engineer attends at the published UK dispatch rate (US$143 first hour, US$109 per additional hour), billed after the job.
How UK clients are served
Coordinated from Warsaw, delivered remotely, dispatched locally
UK clients sign with Brocent's Hong Kong company or Singapore headquarters; the Warsaw EMEA Regional Service Centre, opened in April 2024, is the coordination point for delivery. There is no UK office.
Contact
accounts@brocent.comLanguages
English
Response time
SBD 4-hour onsite via partner
Compliance
UK GDPR · DPA 2018
Remote managed IT is delivered by Brocent's offshore engineering teams under one SLA. On-site work in the UK is carried out by vetted local freelance engineers and partner companies we coordinate, scope and quality-check — you deal with one Brocent service desk, not the subcontractor.
Covered via Brocent's certified UK partner network, coordinated from Warsaw. Strong capability in City of London, Canary Wharf, and the Home Counties. Also serves Manchester, Edinburgh, and Birmingham.
Services in the UK
What UK clients buy from Brocent
Three ways to start, in the order UK buyers usually choose them.
Microsoft 365 Security Audit
Fixed-price CIS Benchmark audit of your tenant, delivered fully remotely in 5–7 business days, with a Cyber Essentials v3.3 readiness table and an evidence pack for your insurer. From US$450 for up to 10 users.
Learn more →Managed IT Services
Helpdesk, monitoring, patching, backup and a named vCIO on a per-user monthly fee. Price your UK office in the calculator; the UK is quoted on request.
Learn more →On-site Dispatch
Per-visit engineer dispatch anywhere in the UK through our vetted partner network, at the published rate — no retainer, billed after the visit.
Learn more →Proven in the field
European lifestyle retailer — store IT rollout and 24×7 service desk across EMEA and APAC
An EMEA-headquartered lifestyle retailer with UK and German sites engaged Brocent to standardise store IT and run a follow-the-sun service desk bridging its European head office with new retail locations across Greater China.
- ✓ Follow-the-sun service desk spanning EMEA and APAC hours
- ✓ On-site break-fix dispatch for store hardware in the UK and Germany
- ✓ Centralised asset and warranty management since June 2022
Real pricing
See real pricing before you talk to sales
Every number below is the same live data our sales team quotes from — no separate "website price."
Managed IT Support pricing
Real per-market monthly plans, from Startup to Enterprise, with live pricing by market.
Token Service
Prepaid support hours for on-site, remote, cloud and project work — no monthly contract.
Per-visit / per-seatDispatch & On-site Rates
On-site engineer visits billed per country, plus dedicated engineer placement rates.
SecuritySecurity Services
Microsoft 365 security audit from US$450, vulnerability scanning, patch management and more.
Software & hardwareThird-Party Tools
Microsoft 365, backup, endpoint security, networking hardware and more — resold and managed.
Compliance
UK GDPR, DPA 2018 and Cyber Essentials
UK engagements are run with UK GDPR and the Data Protection Act 2018 in mind, contracted through an EU entity with GDPR data-processing terms. The Microsoft 365 security audit maps findings to Cyber Essentials v3.3 technical requirements and to the questions cyber-insurance proposals ask. Managed IT plan pricing, add-ons and token packages are the same real numbers our consultants quote from — see the pricing pages for exact figures.
FAQ
Frequently asked questions about IT support in the UK
Does Brocent have an office or legal entity in the UK? +
Who actually turns up on site? +
What is the response time for UK clients? +
Can the Microsoft 365 security audit be used for Cyber Essentials? +
In which currency are UK clients invoiced? +
More questions? Visit our full FAQ →
Other Brocent markets
Get IT support running in the UK
Tell us your headcount and where your offices are — we confirm the delivery model, the partner coverage for your postcode and a fixed price within one business day.