Pay-as-you-go · no prepayment
Someone on-site, billed by the visit.
Fully-loaded on-site dispatch rates in 42+ countries, plus dedicated engineer (FTE) placements for campus sites — no token pack, no contract minimum.
US$16–157/hr · 42+ countries
Managed IT plan, token pack, dispatch rate, or dedicated engineer?
Four ways to pay for the same engineers — the difference is how you commit, not the work itself.
Choose a Managed IT plan when…
- You want a fixed monthly fee per user, not per visit
- You raise issues weekly — 24/7 monitoring and patching come standard
- Best above ~4 tickets/month
Choose a token pack when…
- You'd rather prepay hours at a lower rate than pay per visit
- You need support across on-site, remote and after-hours from one balance
- Best for steady, occasional use
Choose a dispatch rate when… (this page)
- You need one visit, no prepayment — pay after the job
- You want a published USD rate, checkable across 42+ countries up front
- Best for a one-off or first-time need
Choose a dedicated engineer when…
- You need a full-time engineer on-site, not a visiting one
- You're staffing a campus HQ or another high-touch location
- Priced monthly, no backfill
Dispatch vs. dedicated engineer, roughly: at the entry-level rate (India: US$16/hr dispatch, US$624/mo FTE), a dedicated engineer breaks even around ~39 hours a month — about 10 hours a week — of support at one site. Below that, dispatch is usually cheaper; above it, a placement usually is.
Already know it's recurring, higher-volume support? A token pack or Managed IT plan is usually cheaper than paying dispatch rate every time.
Compare all pricing →How a dispatch actually happens
Submit a request
Send your request to Brocent's Global Service Desk with the urgency level (SLA tier).
Engineer dispatched
The helpdesk assigns an engineer based on your SLA — you get a ticket number and an ETA.
Signed report, billed after
Work is completed, a signed service report captures start/end time, and the visit is billed at the published rate — no prepayment.
Level 12, Central
Hong Kong · EUC L1
SLA · Next business day
Arriving within 6h 14m
Illustrative example ticket, not a live tracker.
Want the full dispatch service detail — SLA definitions, engineer levels, coverage model? See Field IT Dispatch.
Real on-site rates by country
Indicative 1st-hour on-site rate (EUC L1, next-business-day, 9×5 Mon–Fri), from the 2026 H2 standard price book. Fully loaded; falls significantly at higher volumes.
| Country | 1st Hour (USD) | Add'l Hour (USD) |
|---|---|---|
| Australia · Asia Pacific | $72 | $65 |
| Bangladesh · Asia Pacific | $33 | $19 |
| Brunei · Asia Pacific | $52 | $39 |
| China · Asia Pacific | $65 | $59 |
| Hong Kong · Asia Pacific | $98 | $78 |
| India · Asia Pacific | $16 | $14 |
| Indonesia · Asia Pacific | $46 | $39 |
| Japan · Asia Pacific | $130 | $117 |
| Malaysia · Asia Pacific | $65 | $59 |
| New Zealand · Asia Pacific | $98 | $71 |
| Pakistan · Asia Pacific | $26 | $20 |
| Philippines · Asia Pacific | $52 | $46 |
| Singapore · Asia Pacific | $85 | $78 |
| South Korea · Asia Pacific | $98 | $78 |
| Taiwan · Asia Pacific | $91 | $78 |
| Thailand · Asia Pacific | $65 | $59 |
| Vietnam · Asia Pacific | $46 | $39 |
| Austria · Europe & MEA | $104 | $78 |
| Bahrain · Europe & MEA | $104 | $91 |
| Belgium · Europe & MEA | $124 | $104 |
| Bulgaria · Europe & MEA | $107 | $79 |
| Czech Republic · Europe & MEA | $93 | $79 |
| Denmark · Europe & MEA | $157 | $129 |
| Finland · Europe & MEA | $157 | $129 |
| France · Europe & MEA | $130 | $100 |
| Germany · Europe & MEA | $114 | $93 |
| Greece · Europe & MEA | $72 | $57 |
| Hungary · Europe & MEA | $72 | $57 |
| Iceland · Europe & MEA | $143 | $111 |
| Ireland · Europe & MEA | $122 | $93 |
| Italy · Europe & MEA | $104 | $85 |
| Kenya · Europe & MEA | $85 | $65 |
| Poland · Europe & MEA | $100 | $86 |
| Qatar · Europe & MEA | $117 | $91 |
| Saudi Arabia · Europe & MEA | $91 | $72 |
| South Africa · Europe & MEA | $59 | $45 |
| Turkey · Europe & MEA | $98 | $75 |
| United Kingdom · Europe & MEA | $143 | $109 |
| Brazil · Americas | $88 | $52 |
| Canada · Americas | $85 | $71 |
| Chile · Americas | $82 | $58 |
| USA · Americas | $104 | $91 |
* Indicative 2026 rates (EUC L1, NBD, 9×5), USD, tax exclusive, city centre — fully loaded (cost-of-living, bilingual engineers, training, FX/tax handling, credit-term financing, 24×7 coordination), falling at higher volumes. See full price assumptions. Not seeing your country? Reach us via the 100+ country global partner network — ask a consultant.
Found your rate? A consultant can confirm SLA, scope and scheduling in one message.
Get a dispatch quote →When teams actually reach for dispatch
A single, unpredictable need — not an ongoing plan. Four situations that come up constantly across our client base.
New gear lands in the data centre
A vendor ships a switch to your Shanghai colo and it needs racking, cabling and a smoke test before the maintenance window closes.
Typically 1 engineer, a few hours on-site, billed at the local dispatch rate.
New hires need a desk that works
Your Kuala Lumpur office hires three people this month — laptops need imaging and desks need to be wired before day one.
Typically a half-day visit covering all three seats, billed hourly.
Power drops in the server room
A breaker trips in your Bangkok server room overnight — you need an engineer standing by until power and every service confirm stable.
Typically billed at the after-hours multiple of the local dispatch rate.
A new storefront opens its doors
A retail unit opens in Causeway Bay and needs POS, WiFi and back-office IT confirmed live before doors open to customers.
Typically 1 engineer for opening day, billed hourly at the local dispatch rate.
Proven in the field
Enterprise client — token-based dispatch across seven markets
Part-time on-site support layered on a pay-as-you-go dispatch model across Mainland China, Hong Kong, Taiwan, Thailand, Vietnam, Malaysia and the UAE.
Insurance group — full-time on-site engineers, 24×7 SLA
Dedicated (FTE) on-site engineers plus hardware maintenance and Azure infrastructure support across three cities in Mainland China.
A full-time engineer on your site — from US$624/month
For campus HQs and high-touch sites, place a dedicated bilingual engineer under Brocent management. Indicative monthly rate (entry level, no backfill), fully loaded. Scales by skill tier (L1–L3); NBD backfill available.
What "dedicated" means
One engineer, on-site, every business day — not a per-visit dispatch. See full-time on-site engineer service detail for sourcing, vetting and the 4 engagement models (Fresh Hire, Rebadge, Hire to Budget, Hire for Change).
Dedicated engineer · USD / month (entry level)
* Indicative, fully-loaded; L2 ≈ +21%, L3 ≈ +44% vs entry. Multi-FTE and multi-country programs price lower. Only 7 markets shown — coverage is expanding; ask a consultant about other countries.
Campus Sites
FTE on-site engineer at HQ — full-time dedicated resource.
Branch Sites
IMAC + managed remote and on-site support for regional offices.
Satellite Sites
SLA-driven dispatch for smaller locations — no dedicated staff needed.
Event Support
Seasonal IT setup for events, trade shows, and pop-up shops.
Staffing a campus HQ or a high-touch site? A consultant can size the right skill tier and coverage in one call.
Book a placement consult →SLA tiers for dispatch requests
| Coverage | P1 (Critical) | P2 (High) | On-site arrival |
|---|---|---|---|
| Normal Business Hours (8×5) | 2 hrs | 4 hrs | Next business day |
| Extended Hours (8×7) | 1 hr | 2 hrs | Same day |
| 24×7 Emergency | 15 min | 1 hr | 4-hour |
Other coverage models
Basic Care
$45/hr
4 hrs on-site included
Hyper Care
$180/yr
per device, 24×7 tier
NOC Monitoring
$35/mo
pay-as-you-go
Frequently asked questions
View all FAQs →What's the difference between a dispatch rate and a Token Service pack?
A dispatch rate is a straight per-visit USD price with no prepayment — you're billed after the job. A token pack is prepaid hours bought upfront at a lower effective rate, then drawn down as you use them. Occasional or first-time need → dispatch rate. Recurring, predictable need → tokens are usually cheaper.
Full answer in the FAQ centre →What is an on-site dispatch rate?
An indicative, fully-loaded hourly rate for sending an engineer to your site — published per country for Level 1 EUC support, next-business-day, standard 9×5 coverage. It covers a 1st-hour minimum plus travel within the metro/CBD area; each additional hour bills at a lower published rate.
Full answer in the FAQ centre →What is a dedicated engineer (FTE) placement?
A full-time, bilingual engineer assigned to one site under Brocent management — for campus HQs or high-touch locations that need a permanent on-site presence rather than per-visit dispatch. Priced monthly, scales by skill tier (L1–L3).
Full answer in the FAQ centre →Do dispatch and FTE rates get cheaper at volume?
Yes, significantly — fixed coordination overhead is shared across more work, so multi-site or multi-country programs price well below the single-ticket rates shown here.
Full answer in the FAQ centre →How does billing work for dispatch and FTE, since there's no prepayment?
Dispatch visits are billed after the job on standard 30-day credit terms, itemised by ticket. FTE placements are invoiced monthly in advance. Local tax invoices — fapiao, GST, HK-entity — are issued the same way as Token Service.
Full answer in the FAQ centre →Not sure which model fits your sites?
Tell a consultant your site count and how often you need hands on the ground — they'll size the right mix of plans, tokens and dispatch in one conversation. No pressure, no obligation.
