Company
Service Operation Centers
Brocent operates service command centers and satellite offices across Asia, EMEA, and the Americas — delivering local expertise with global coordination.
20+
Office locations worldwide
100+
Countries served
2,500+
Registered engineers
50+
Warehouse & staging sites
Singapore
Global Headquarters / SEA Service Center
Brocent Asia Cloud Service Pte. Ltd.
Global HQ. Regional operation center with 12+ engineers. Warehouse available. Full managed IT, FTE, professional service, and project management.
151 Chin Swee Road #14-05, Manhattan House, Singapore 169876
Kuala Lumpur, Malaysia
IT Service Satellite Site
Brocent Cloud Service (Malaysia)
Enterprise IT support, data center maintenance, and Ekahau wireless survey services. Local team available.
Kuala Lumpur, Malaysia
Bangkok, Thailand
Country-Based Service Center
Brocent Cloud Service (Thailand)
6 engineers covering network installation, server administration, and data center break-fix. MCSE and CCNA certified since 2018.
785/5 Pracha Uthit Rd, Samsen Nok, Huai Khwang, Bangkok 10310
Ho Chi Minh City, Vietnam
Country-Based Service Center
Brocent Cloud Service (Vietnam)
7 engineers (Prince, CCNP certified) delivering network maintenance, server administration, cloud migration, and professional service.
46/F Bitexco Financial Tower, No.2 Hai Trieu Street, District 1, Ho Chi Minh City
Manila, Philippines
IT Service Satellite Site
EUC and network L1 support, data center call-out service for major enterprise clients.
Manila, Philippines
Jakarta, Indonesia
IT Service Satellite Site
3 certified engineers supporting professional service (Ekahau survey) and server hardware maintenance in local data centers since 2018.
Jakarta, Indonesia
Guangzhou
APAC Help Desk Command Center (SCC)
20+ SCC members delivering 24×7 helpdesk and remote support across Asia. APAC Service Command Center since 2015.
Room 311, Block A8, Long dong Chuangyi Erxiang#1, Tianhe District, Guangzhou
Beijing
China (North) Regional Service Center
Founded 2007 — Brocent's first office. Regional hub supporting all on-site and managed IT service in Northern China.
Room 2511, Block A, Youshige Office Building, Chaoyang District, Beijing 100020
Shanghai
China (East & Central) Regional Service Center
Established 2015. 30+ local engineers serving the financial and manufacturing sectors in the Yangtze River Delta region.
F25 D-E, Zhiyuan Building, Huangpu District, Shanghai
Hong Kong
Greater China Regional Service Center
Brocent Cloud Service (Hong Kong)
Established 2016. 15+ engineers for professional service, network maintenance, and L1 EUC support. Focus on FSI and Fortune 500 clients.
Workshop E, 3/F, Capital Trade Centre, No.62 Tsun Yip Street, Kwun Tong
Taipei, Taiwan
Taiwan Regional Service Center
Taiwan Bro Cloud IT Service
Offices in Taipei and Kaohsiung. On-site EUC support, network administration, and structured cabling.
11F-3, No. 398, Sec. 1, Keelung Rd., Xinyi District, Taipei City 110
Chengdu
Southwest China Satellite Site
5 engineers supporting daily IT operations for data centers and manufacturing plants.
Chengdu, Sichuan, China
Tokyo, Japan
Japan Regional Service Center
Brocent Japan K.K.
Established 2019. 5 CCNP certified engineers supporting FSI and retail clients. Bilingual English/Japanese team.
4-1203-12, Toku 5-chome, Chuo-ku, Tokyo, Japan
Osaka / Hokkaido / Okinawa
Japan Satellite Coverage
Network installation, configuration, and professional service delivery. Field engineers dispatched from Tokyo and Osaka as required.
Japan (nationwide)
Seoul, South Korea
Korea Service Hub
Multicultural team supporting network and server deployment, deskside IT support. Also covers Busan, Incheon, and Daegu via dispatch.
Seoul Special City, South Korea
Bhubaneswar / Delhi / Mumbai / Bangalore / Chennai, India
India Regional Service Center
Brocent India Cloud Service
Offices in 5 cities covering L2/L3 technologies (Delhi), wireless survey & deskside (Bangalore), server & deskside (Mumbai, Chennai), national service center (Delhi).
Bhubaneswar (HQ), Plot 1551/2748, No.301, Korda, Odisha, India
Islamabad / Lahore, Pakistan
Pakistan Satellite Site
Satellite team supporting professional service, new installations, wireless surveys, and ITAT activities.
Pakistan
Warsaw, Poland
EMEA Regional Service Center
Brocent Cloud (Poland) LLC
EMEA delivery hub coordinating field dispatch, remote support, and IT logistics across Europe, Middle East, and Africa. Opened April 2024.
Street Domaniewska, No. 37, Apt 2.43, Warsaw 02-672, Poland
United States
USCA Service Center
North America delivery coordination — remote managed services, on-site dispatch, cloud support, and project management across USCA. Opened May 2024.
United States (Delaware registered)
Operational FAQ
Standard Engineer Toolkit
Every Brocent field engineer carries a standard toolkit appropriate for their certified role. The table below shows the baseline tool requirements by engineer level. Specialised tools beyond this list are procured on request and charged separately with prior written approval.
| # | Tool / Item | EUC L1 | EUC L2 | NTWK L1 | NTWK L2 |
|---|---|---|---|---|---|
| 1 | Windows OS Laptop with Wi-Fi Capability | ✓ | ✓ | ✓ | ✓ |
| 2 | Putty / WebEx Installed | ✓ | ✓ | ✓ | ✓ |
| 3 | Smartphone with Mobile Hotspot Capability | ✓ | ✓ | ✓ | ✓ |
| 4 | Set of Screw Drivers | ✓ | ✓ | ✓ | ✓ |
| 5 | USB Flash Drive Memory Stick 64 GB (Qty 1 min) | ✓ | ✓ | ✓ | ✓ |
| 6 | Console Cable with DB9 to USB Converter | ✓ | ✓ | ✓ | ✓ |
| 7 | Marker Pen | ✓ | ✓ | ✓ | ✓ |
| 8 | Cutting Blade | ✓ | ✓ | ✓ | ✓ |
| 9 | Label Printer | ✓ | ✓ | ✓ | |
| 10 | Hand Held Flashlight or Head Lamp | ✓ | ✓ | ||
| 11 | ESD Grounding Strap | ✓ | ✓ | ||
| 12 | Pliers | ✓ | |||
| 13 | Network LAN Cable Tester | ✓ | ✓ | ||
| 14 | Multimeter | ✓ | ✓ | ||
| 15 | RJ45 Crimping Tool | ✓ | |||
| 16 | Fastening Cable Tie / Velcro | ✓ | ✓ | ||
| 17 | Electric Drill Machine | On-demand | On-demand | ||
| 18 | Patch Cable RJ45 | ✓ | ✓ | ||
| 19 | Optical Grade 99% IPA (Iso-Propyl-Alcohol) | Fiber activity | |||
| 20 | Wipes / Lens Cleaner | Fiber activity | |||
| 21 | Lint-free Cloth (for fiber activity) | Fiber activity | |||
| 22 | Fiber Optic Cleaner Pen for 2.5mm SC/FC/ST | Fiber activity | |||
| 23 | Fiber Optic Cleaner Pen for 1.25mm LC/MU | Fiber activity | |||
| 24 | Loopback Tester | Fiber activity |
EUC = End-User Computing · NTWK = Network · L1 = Level 1 · L2 = Level 2 · ✓ = Standard carry · "On-demand" = Available on request · "Fiber activity" = Required only for fiber optic work. Any tools not listed above will be purchased or rented and charged back to the customer with prior written approval. See Price Assumptions for full commercial terms.
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