Managed IT Services
Your Virtual IT Department — Proactive, Predictable, and Globally Delivered
Brocent's Managed IT Services give you a fully outsourced IT department — 24/7 monitoring, helpdesk, security governance, backup, and a virtual CTO — billed per employee per month at a predictable OPEX. No surprises, no hiring overhead.
The Problem
IT is too critical to leave to chance — too costly to staff in-house
For businesses expanding across Asia, IT management becomes exponentially more complex. Different countries mean different regulations, languages, infrastructure standards, and local vendor relationships. Hiring qualified IT staff in each market is expensive and slow.
Yet businesses of all sizes depend on IT being stable, secure, and compliant — 24 hours a day. A single server outage, ransomware event, or compliance gap can cost more than a year of managed IT spend to recover from.
Brocent's Managed IT Services solve this: one contract, one invoice, one account manager — covering your entire IT environment across all your Asian office locations.
60%
Average reduction in IT-related downtime after switching to managed services
3.2×
More IT issues prevented proactively vs. reactive IT models
40%
Typical OPEX saving vs. equivalent in-house IT staffing in Asia
4
Countries covered under one Brocent contract: HK, CN, JP, SG
Our Solution
Everything your IT team would do — and more
24/7 NOC Monitoring
Proactive monitoring of servers, networks, endpoints, and cloud workloads with automated alerting and auto-remediation.
EUC & Device Management
End-to-end lifecycle management of all company devices including OS patching, antivirus, MDM, and asset inventory.
Security Governance
Monthly patching, vulnerability scanning, access audits, and privilege account management aligned to ISO 27001.
Backup & DR
Automated daily backups, regular restore testing, and annual DR drills aligned to your RTO/RPO objectives.
Network & Infrastructure
Firmware management, CMDB, firewall health monitoring, hardware lifecycle tracking — keeping infrastructure auditable.
vCIO Strategic Input
Senior IT leadership for roadmap planning, vendor management, and board-level technology reporting — included on every plan via business reviews, scaling up to a dedicated named Senior vCIO on Enterprise.
Meet the vCIO team →How It Works
Onboard Process — From Survey to Day 1
A structured, low-disruption onboarding — typically completed in 2–4 weeks — before we take full ownership of your IT environment.
EUC & Infra Intake Survey
Understand your critical systems, network topology, endpoints, and business priorities. We identify risks before we take ownership.
Deploy Support Tools
Integrate monitoring agents, RMM tools, backup clients, and security platforms into your IT environment — zero disruption to your team.
Take Over IT Configuration
Set up CMDB, configure business priority rules, enable auto-healing workflows, and confirm escalation paths are live.
Enable IT Support Plan
Knowledge transfer complete. Backline support is live. Your team now has 24/7 helpdesk, NOC monitoring, and a dedicated account manager.
How billing works — 3 charge types
Onboard
One-Time Service Charge
The one-time cost of enabling the Managed IT service and deploying its software components into your environment.
Tools
One-Time Service Charge
The cost of deploying the supporting management tools and licensing required for your plan tier.
Backline IT
Recurring — Per User Per Month
The ongoing recurring cost of your Managed IT service. Billed per actual employee count monthly. In slower periods, your bill drops automatically — true pay-as-you-grow.
How to invoice: Bills are generated monthly based on actual employee and device count. In less active periods your bill drops automatically — it's a true pay-as-you-grow model aligned to your real operational status.
Plans & Pricing
Managed IT Service Plans
Four tiers designed to scale with your business — from Startup to Enterprise. All plans are billed per user per month (PUPM) and include the core Managed IT stack. Pricing is customised to your environment — contact us for a quote.
1–5 employees
Startup
Light-weight IT for early-stage companies. Quick-response, cost-effective.
See Startup pricing →5–300 employees
Established
Diversified IT requirements, growing compliance needs, specific IT solutions.
See Established pricing →10–500 employees
Growth
Stable business operations, standard & secure IT, digital asset protection.
See Growth pricing →25+ employees
Enterprise
Multi-branch maturity, complex operations, full IT management & compliance control.
See Enterprise pricing →Real, per-market pricing for Hong Kong, Singapore and Mainland China is published on the Managed IT Support page.
View full services inclusion table (35 items)
Startup
- Company size: 1–5 staff
- Devices per user (max): 1
- Remote workforce devices: 1
- Onboarding hours (complimentary): 1 hour
- 24×7 × 365 monitoring: ✓
- 15-min P1 response: ✓
- Multilingual support (EN/ZH/JA/HI): ✓
- Dedicated account manager: —
- Dedicated Service Desk agent: —
- Dedicated Infra support engineer: —
- Microsoft & 3rd party app updates: ✓
- Website & domain monitoring: —
- Infrastructure monitoring (endpoint + network): Uptime & Security
- Managed premium firewall: ✓
- Token-based onsite support (incl. non-hours, weekend, holiday): ✓
- Monthly executive report: ✓
- Asset & inventory management: USD 500
- IT vendor management: —
- IT budget preparation: Billable
- C-Suite VIP support: —
- vCIO Business Review meetings: Bi-Annual
- Dedicated named Senior vCIO (fCTO) — 20 hrs/month: —
- Security awareness training: Billable
- End-user training programme: Billable
- Password management (Kaseya IT Glue): ✓
- Dark web monitoring: Billable
- Device encryption (Bitlocker): ✓
- Managed anti-virus / anti-malware: ✓
- Endpoint & server data backup: ✓
- Monthly backup recovery testing: ✓
- Back & Disaster Recovery (BDR) as a service: From USD 199/mo
- Simulated Mock BDR test: Billable
- Penetration test: Billable
- Simulated phishing attack: USD 1,495
- Vulnerability scan (Qualys / Nessus / Defender P2): USD 2,995
Established
- Company size: 5–300 staff
- Devices per user (max): 3
- Remote workforce devices: 2
- Onboarding hours (complimentary): 5 hours
- 24×7 × 365 monitoring: ✓
- 15-min P1 response: ✓
- Multilingual support (EN/ZH/JA/HI): ✓
- Dedicated account manager: ✓
- Dedicated Service Desk agent: —
- Dedicated Infra support engineer: —
- Microsoft & 3rd party app updates: ✓
- Website & domain monitoring: ✓
- Infrastructure monitoring (endpoint + network): Uptime & Security
- Managed premium firewall: ✓
- Token-based onsite support (incl. non-hours, weekend, holiday): ✓
- Monthly executive report: ✓
- Asset & inventory management: Annual
- IT vendor management: —
- IT budget preparation: Annual
- C-Suite VIP support: —
- vCIO Business Review meetings: Quarterly
- Dedicated named Senior vCIO (fCTO) — 20 hrs/month: —
- Security awareness training: Billable
- End-user training programme: Group Training
- Password management (Kaseya IT Glue): ✓
- Dark web monitoring: ✓
- Device encryption (Bitlocker): ✓
- Managed anti-virus / anti-malware: ✓
- Endpoint & server data backup: ✓
- Monthly backup recovery testing: ✓
- Back & Disaster Recovery (BDR) as a service: ✓
- Simulated Mock BDR test: Quarterly
- Penetration test: Billable
- Simulated phishing attack: Bi-Annual
- Vulnerability scan (Qualys / Nessus / Defender P2): Bi-Annual
Growth
- Company size: 10–500 staff
- Devices per user (max): 3
- Remote workforce devices: 3
- Onboarding hours (complimentary): 10 hours
- 24×7 × 365 monitoring: ✓
- 15-min P1 response: ✓
- Multilingual support (EN/ZH/JA/HI): ✓
- Dedicated account manager: ✓
- Dedicated Service Desk agent: ✓
- Dedicated Infra support engineer: —
- Microsoft & 3rd party app updates: ✓
- Website & domain monitoring: ✓
- Infrastructure monitoring (endpoint + network): Uptime & Security
- Managed premium firewall: ✓
- Token-based onsite support (incl. non-hours, weekend, holiday): ✓
- Monthly executive report: ✓
- Asset & inventory management: Bi-Annual
- IT vendor management: —
- IT budget preparation: Bi-Annual
- C-Suite VIP support: ✓
- vCIO Business Review meetings: Monthly
- Dedicated named Senior vCIO (fCTO) — 20 hrs/month: —
- Security awareness training: Group Training
- End-user training programme: Group Training
- Password management (Kaseya IT Glue): ✓
- Dark web monitoring: ✓
- Device encryption (Bitlocker): ✓
- Managed anti-virus / anti-malware: ✓
- Endpoint & server data backup: ✓
- Monthly backup recovery testing: ✓
- Back & Disaster Recovery (BDR) as a service: ✓
- Simulated Mock BDR test: Monthly
- Penetration test: Billable
- Simulated phishing attack: Quarterly
- Vulnerability scan (Qualys / Nessus / Defender P2): Quarterly
Enterprise
- Company size: 25+ staff
- Devices per user (max): 5
- Remote workforce devices: 3
- Onboarding hours (complimentary): 20 hours
- 24×7 × 365 monitoring: ✓
- 15-min P1 response: ✓
- Multilingual support (EN/ZH/JA/HI): ✓
- Dedicated account manager: ✓
- Dedicated Service Desk agent: ✓
- Dedicated Infra support engineer: ✓
- Microsoft & 3rd party app updates: ✓
- Website & domain monitoring: ✓
- Infrastructure monitoring (endpoint + network): Uptime & Security
- Managed premium firewall: ✓
- Token-based onsite support (incl. non-hours, weekend, holiday): ✓
- Monthly executive report: ✓
- Asset & inventory management: Bi-Annual
- IT vendor management: 10 IT vendors
- IT budget preparation: Bi-Annual
- C-Suite VIP support: ✓
- vCIO Business Review meetings: Monthly
- Dedicated named Senior vCIO (fCTO) — 20 hrs/month: ✓
- Security awareness training: Group Training
- End-user training programme: Group Training
- Password management (Kaseya IT Glue): ✓
- Dark web monitoring: ✓
- Device encryption (Bitlocker): ✓
- Managed anti-virus / anti-malware: ✓
- Endpoint & server data backup: ✓
- Monthly backup recovery testing: ✓
- Back & Disaster Recovery (BDR) as a service: ✓
- Simulated Mock BDR test: Monthly
- Penetration test: Billable
- Simulated phishing attack: Quarterly
- Vulnerability scan (Qualys / Nessus / Defender P2): Quarterly
Token Service Packages
On-demand field support — no contract required
Token Service is Brocent's flexible, pay-as-you-grow IT support model. Purchase a block of tokens in advance and use them for on-demand onsite or remote support across 100+ countries. 1 Token = 1 hour of IT support.
20 tokens
Starter
$900
Small teams, occasional on-demand support
- Minimum 20 tokens per zone
- Usable for onsite or remote support
- Valid 12 months from purchase
- Goodwill extension available yearly via your account manager
50 tokens
Business
$2,000
Growing teams needing regular field support
- 50 tokens per zone
- Priority scheduling for onsite visits
- Weekly token balance report
- Scheduled quarterly maintenance visits
100 tokens
Professional
$3,500
Multi-site businesses with frequent field needs
- 100 tokens per zone
- Dedicated dispatch coordinator
- Emergency 4-hour onsite response
- Monthly usage analytics report
250+ tokens
Enterprise
Custom quote
Enterprise with sustained onsite support needs across multiple zones
- 250+ tokens, multi-zone
- Account-level token pooling
- Custom SLA tiers negotiable
- Quarterly business review included
Tokens are purchased per coverage zone (e.g., Hong Kong, China Mainland, Japan, Singapore). Valid for 12 months from purchase — a one-time goodwill extension is available each contract year via your account manager. Full token billing details →
ROI Calculator
Estimate your IT cost savings
Compare the cost of in-house IT staffing against Brocent's managed service. Adjust the inputs to match your team size and see an indicative annual saving.
Your in-house cost, for comparison
See what a Managed IT plan costs for a team this size
Real, per-market Managed IT pricing — pick Hong Kong, Singapore or Mainland China and compare tiers directly against the in-house cost above.
In-house estimate only (your inputs above). Brocent's Managed IT pricing is published per market — it isn't estimated from a single global rate here.
View Managed IT pricing →Real client result
Regional financial services firm cuts IT costs by 41% across 3 Asian offices
A financial services business with offices in Hong Kong, Shanghai, and Singapore was managing IT through a mix of in-house staff, local vendors, and ad-hoc contractors — with inconsistent service levels and no central visibility. Total IT spend across the three offices exceeded USD 280,000 per year.
Brocent consolidated all three locations under a single Growth-tier managed service plan — providing unified 24/7 monitoring, a multilingual helpdesk (EN/ZH), monthly security reporting, and a dedicated account manager. The CMDB was built from scratch; all backup and DR procedures were standardised across locations.
Within six months, the business had reduced IT downtime incidents by 67%, gained full compliance with PDPO (HK) and PIPL (China) data governance requirements, and cut total IT spend to USD 165,000 per year.
41%
Annual IT cost reduction
67%
Reduction in downtime incidents
3
Countries consolidated under one plan
6 wks
Time to full managed service go-live
On-site Response SLA by Location Tier
First engineer on-site (Business Day, P1 incident)
SLA = Same Business Day on-site response for P1/P2 incidents. Remote support available 24×7 from Brocent's APAC Service Command Centre.
FAQ
Common questions
How does the per-user pricing work in practice?
Your monthly bill is calculated based on the actual number of active employees at the start of each billing period. If your headcount drops (e.g., less peak season), your bill drops proportionally. There are no long lock-in commitments — billing reflects your real operational status.
What's the difference between the Managed Services plan and the Token Service?
Managed Services (Type C billing) provides your core IT management — monitoring, helpdesk, patching, backup, security governance — as a monthly recurring subscription. Token Service is a pay-as-you-go supplement for on-demand field engineer dispatches, onsite visits outside standard hours, or ad-hoc project work that falls outside the managed scope.
Can we start on the Startup plan and upgrade later?
Absolutely. Our plans are designed to grow with your business. Many clients start on Startup or Established and upgrade as their team and IT complexity grows. Upgrades are processed at the start of the next billing cycle — no disruption to your service.
Do you support multi-country businesses under one plan?
Yes. Brocent's Managed Services are available across Hong Kong, China (all major cities), Japan, and Singapore under a single contract. Enterprise clients can consolidate all locations under one plan with a single account manager, one monthly invoice, and a unified SLA.
What is the fCTO (Fractional CTO) service?
Every managed IT plan includes vCIO strategic input through business reviews, scaling from bi-annual on Startup up to monthly on Growth and Enterprise. On the Enterprise plan, that steps up further to a dedicated named Senior vCIO with 20 guaranteed hours a month — IT roadmap planning, technology review, vendor negotiation support, board-level IT reporting, and budget guidance from a senior Brocent technology leader accountable for your IT strategy. Additional dedicated hours can also be added on any other plan.
Meet our Senior vCIO team →How long does onboarding take?
Typically 2–4 weeks from contract signature to Day 1 (full service live). This covers: intake survey, tool deployment, configuration takeover, CMDB setup, and knowledge transfer. For large or complex environments, a Hypercare period can be added to ensure a smooth transition.
Service Capabilities
Every managed service capability, in one place
Our managed IT service covers every layer of your IT environment. Explore each capability area in detail — or talk to us about a bundled plan that covers everything you need.
Get started
Ready to hand over your IT — and focus on your business?
Talk to a Brocent account manager. We'll assess your current IT environment, recommend the right plan tier, and put together a detailed proposal — typically within 5 business days.