Startup
Selected For teams of 1 to 5 users
10% off List price HK$855
NowHK$770per user / month
You save HK$85 per user / month
Shared service desk
- 1 device per user
- 1 onboarding hour included
- All twelve included services
Managed IT support · list prices
Managed IT support, priced in the open
Managed IT services and IT outsourcing with helpdesk, monitoring, security, backup and a named vCIO for every office you run. Pick each country, enter your headcount, and see the monthly price in local currency.
- 15-minute first response on critical incidents, 24/7
- Billed monthly per user, no long-term contract
- One contract across your offices, each priced locally
Every quote is reviewed by a senior vCIO
L.J. Yu, Senior vCIO, Hong Kong. Eight senior vCIOs cover all thirteen countries. Meet the team
Quotation · draft
Price your offices
Price per user × your headcount = monthly price, per country
Named account manager · up to 3 devices per user · Compare levels
HK$1,123 per user / month × 25 users = HK$28,075 / month
10% off List price HK$1,247 per user / month You save HK$3,100 / month
Your monthly total, by country
Hong Kong · Established · 25 users 10% off HK$31,175 HK$28,075 / month
Each country is invoiced in its own currency. Onboarding hours are included. Add-ons, hardware and licences are priced on their own pages and added to this quote on request.
· 2 pages, A4. If the download does not start, the same file is in your email.
Valid 30 days
Each office is invoiced separately in its own currency; totals are per office and are not added together. Indicative estimate, not an invoice. Prices exclude local tax.
Scan with WeChat to message Stella Chao, Senior vCIO.
Choose by how much dedicated attention you need
Every level includes the same twelve services. What changes is who is assigned to you, how many devices per user are covered, and how many onboarding hours come with it. Each country has its own per-user price; the cards show the price for every country in your calculator. Offices can be on different levels — set that per row above.
Established
Selected From 5 users
10% off List price HK$1,247
NowHK$1,123per user / month
You save HK$124 per user / month
Named account manager
- Up to 3 devices per user
- 5 onboarding hours included
- Everything in Startup
Growth
Selected From 10 users
10% off List price HK$1,561
NowHK$1,405per user / month
You save HK$156 per user / month
Dedicated service desk agent
- Up to 3 devices per user
- 10 onboarding hours included
- Everything in Established
Enterprise
Selected From 25 users
CustomQuoted on request
Dedicated infrastructure engineer
- Up to 5 devices per user
- 20 onboarding hours included
- Everything in Growth, plus vendor management for up to 10 vendors
| Line by line | Startup | Established | Growth | Enterprise |
|---|---|---|---|---|
| Team size | For teams of 1 to 5 users | From 5 users | From 10 users | From 25 users |
| Assigned to you | Shared service desk | Named account manager | Dedicated service desk agent | Dedicated infrastructure engineer |
| Devices covered | 1 device per user | Up to 3 devices per user | Up to 3 devices per user | Up to 5 devices per user |
| Onboarding included | 1 onboarding hour included | 5 onboarding hours included | 10 onboarding hours included | 20 onboarding hours included |
| Also included | All twelve included services | Everything in Startup | Everything in Established | Everything in Growth, plus vendor management for up to 10 vendors |
| Price per user / month | Custom |
Published managed IT prices by market
The same figures the calculator uses, written out for each priced market. Prices are per user per month, excluding tax; the standing discount is already applied where it exists.
- Hong Kong: Startup HK$770, Established HK$1,123, Growth HK$1,405 per user / month Hong Kong IT support →
- Singapore: Startup S$114, Established S$167, Growth S$204 per user / month Singapore IT support →
- Mainland China: Startup RMB¥178, Established RMB¥257, Growth RMB¥357 per user / month Mainland China IT support →
- United States: Startup US$80, Established US$117, Growth US$144 per user / month United States IT support →
Your total: HK$28,075 / month · Change countries, headcount or a single office's level in the calculator ↑
Before you sign
Our contract terms are public. Read them before you sign.
Every client signs this standard agreement. Scope, response times, fees, termination and data protection are all in it.
English and Chinese
Included at every level, in every country
The per-user price covers all twelve. Nothing on this list is an add-on.
- 24/7 NOC monitoring
- Help desk
- Managed firewall
- Patch management
- Antivirus and endpoint detection (EDR)
- Backup and DR, including immutable
- Password and credential management
- DMARC monitoring
- Web content filtering
- Named vCIO and technology roadmap
- Your documentation and credentials stay yours
- Written response-time SLA
What you receive
This is what a month of service looks like
Every managed client receives written reports. Nine cover assets, patching, accounts, Microsoft 365 security, backup and SOC logs; which ones you get follows your scope, and none is billed separately.
- IT Asset Management Monthly
- Patch Management Monthly
- Configuration Management Monthly
- System Account Management Monthly
- Microsoft 365 Security Monthly
- Backup & Recovery Monthly, tested quarterly
- Access & Permission Review Quarterly
- SOC Log Management Monthly
- Availability Monitoring Monthly
Who serves you
A named vCIO for your account, included at every level
Your vCIO owns your roadmap after signing. Four of the eight senior vCIOs, by the market they serve.
Hong Kong
L.J. Yu
Senior vCIO
30+ years scaling global IT businesses — the same growth-and-efficiency discipline now applied to your engagement
Singapore
Rogue Yu
Senior vCIO
15+ years leading global IT service delivery — a hands-on technologist who still builds the solutions himself
Mainland China
Stella Chao
Senior vCIO
20+ years turning China-outbound expansion into locally-delivered IT — live in 9 countries and counting
Global sales
Amar Shukla
Senior vCIO
15+ years bridging infrastructure and software delivery — scaling enterprise partnerships across four continents
Delivered across Asia since 2007
Two of the published case studies, and the partners and certifications behind the service.
Financial services · Hong Kong, Shanghai and Singapore
41%
IT cost reduction
3 offices
one managed contract
A regional financial services firm consolidated its Hong Kong, Shanghai and Singapore IT under one managed contract.
See all case studiesLuxury retail · Asia-Pacific
100%
stores delivered on time
153 stores
13 countries
A global luxury brand had network, firewall and Wi-Fi deployed in every store at once, with one project office coordinating every country.
Read the case studyTechnology partners
MicrosoftCiscoFortinetAWSGoogle WorkspaceVMwareVeeamSophos
Add-ons and other ways to buy
Add-ons are priced on their own pages, in local currency, and your vCIO adds them to this quote on request. Each page shows the price before you ask.
Network, server & wireless Network & Wireless (per 10 devices) · Virtual Server · Cloud AP Controller · 24×7 NOC monitoring See maintenance pricing Security services Security Starter Bundle · Microsoft 365 Security Audit (from US$450) · Vulnerability Scanning · Security Awareness Training · Patch Management · MDR / EDR · SOC · vCISO · Red Team · Phishing Test See security pricing Cloud backup and cloud VM Cloud Backup per device · Backup overage · Cloud VM small / medium / large See cloud backup service and pricing Third-party licences and hardware Microsoft 365 · Google Workspace · endpoint security · identity · backup · Ubiquiti · Synology · Fortinet See third-party pricing Prepaid support tokens Pay-as-you-go IT hours with no subscription; 20 to 250-token packs, 12-month validity See token pricing On-site dispatch and placements Engineer visits billed per visit by country; dedicated engineer (FTE) monthly placement See dispatch rates
Everything in one place: All pricing
Questions buyers ask before signing
What is the difference between the four service levels?
The twelve included services are identical at every level. What changes is who is assigned to you (shared desk → named account manager → dedicated desk agent → dedicated infrastructure engineer), how many devices per user are covered (1 / 3 / 3 / 5), and how many onboarding hours come with it (1 / 5 / 10 / 20). Enterprise adds vendor management for up to ten vendors. See the line-by-line table.
Why does the price differ by country?
Each price reflects local engineering and on-site costs. Service scope and remote response times are the same in every country; on-site response is set per office in the contract.
Can offices in different countries be on different levels?
Yes. Set the level for each office in the calculator. A five-person branch can stay on Startup while headquarters uses Growth.
What is not in the per-user price?
Hardware, software licences and third-party subscriptions are priced separately. Onboarding hours are included at every level. See add-ons and third-party pricing.
Do I have to sign a long-term contract?
No. Plans are billed monthly. Discounted annual and multi-year terms are available if you prefer to fix the price; your vCIO quotes both.
What is the response time?
15 minutes for critical incidents, at any hour. Lower priorities follow the published SLA table — see the SLA page.
My country is not priced here. What happens?
Add it to the calculator anyway. It goes on the same quote as your other offices and we price it locally.
How much does managed IT support cost in Hong Kong, Singapore, the US and mainland China?
Published per-user monthly prices, with the standing discount applied where it exists: Hong Kong: Startup HK$770, Established HK$1,123, Growth HK$1,405 per user / month; Singapore: Startup S$114, Established S$167, Growth S$204 per user / month; Mainland China: Startup RMB¥178, Established RMB¥257, Growth RMB¥357 per user / month; United States: Startup US$80, Established US$117, Growth US$144 per user / month. Enterprise is quoted. Remote helpdesk, monitoring, security, backup and the vCIO are included at every level; on-site visits and third-party licences are extra.
Have the numbers. Want them in writing?
Send the quote to yourself from the calculator, or message a consultant.