Global IT Support & Managed Services
Your global IT partner — with deep Asian expertise across 100+ countries
Brocent delivers enterprise-grade IT support, cloud solutions, and cybersecurity for businesses everywhere — headquartered in Asia, serving the world.
From a single office in Beijing in 2007 to supporting 100+ countries today — Brocent has grown alongside our clients. See how we helped a European manufacturer cut IT costs by 40% while scaling across Southeast Asia. Read the case study →
Trusted technology partners
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IT support when you need it — wherever you are
Brocent's Service Command Centre provides helpdesk, remote, and on-site IT support across Asia and globally — keeping your team productive around the clock.
24/7 Multi-Lingual Help Desk
Round-the-clock support in English, Mandarin, Cantonese, and Japanese — from our Service Command Centre.
On-Site & Remote Engineers
Local engineers across Asia with remote tools to resolve most issues without a site visit.
SLA-Backed Response
Clearly defined response and resolution times with monthly service reviews and transparent reporting.
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Managed IT — so problems don't happen in the first place
Brocent's Managed Services packages give you a fully outsourced IT department — proactive monitoring, patching, backup, and strategic guidance at a predictable monthly cost.
Everything your IT needs, covered
From security and cloud to compliance and telephony — Brocent brings specialist expertise to every layer of your IT infrastructure.
Security
Managed Cybersecurity
SOC, endpoint protection, email security, and dark-web monitoring — managed 24/7 by Brocent's security team.
Coverage
Global reach, local expertise
From Hong Kong to Germany, Vietnam to the USA — Brocent dispatches local engineers and provides remote support across 100+ countries.
Cloud
Microsoft 365 & Azure
Brocent is a Microsoft partner. We deploy, migrate, and manage your Microsoft 365 and Azure environments — including connected China cloud solutions.
Telecom
Managed Cloud PBX
Replace legacy PBX with a fully managed cloud telephony solution. Microsoft Teams Phone System integration available.
Flexible
Token Service — Pay as you grow
Pre-purchase service tokens and consume IT support hours on demand — onsite or remote, with normal or 24/7 emergency SLA options. No commitment, no waste.
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Services built for every IT challenge
Whether you need day-to-day helpdesk, a full cloud migration, or enterprise-grade security — Brocent has a service tier to match.
Featured Insights
Stay Ahead with Asia-Focused IT Insights
Expert articles on China compliance, Hong Kong cybersecurity, and scaling across APAC.
Sustainable IT Cost Optimisation in Hong Kong 2026: How Managed IT Services and IT Token (Bulk Hours Support) Deliver Green Compliance, Energy Savings, and Scalable Growth
Achieve 35-50% IT cost savings while meeting Hong Kong ESG and PDPO green compliance in 2026. Discover how hybrid Managed IT Services and flexible IT Token
Read more →
Microsoft 365 Optimisation in Hong Kong 2026: How Managed IT Services and IT Token (Bulk Hours Support) Deliver Hybrid-Work Excellence, PDPO Compliance, and Cost Efficiency
Optimize Microsoft 365 in Hong Kong with managed IT services and IT token support for PDPO compliance, cost efficiency, and hybrid-work excellence.
Read more →
Managed IT Services Malaysia 2026: The Ultimate Guide for SMEs and Enterprises
In 2026, Malaysia’s digital economy is accelerating at unprecedented speed. According to recent industry forecasts, the Malaysia IT Services Market is projected
Read more →Success Stories
Real results across Asia-Pacific industries
From 153-store Wi-Fi rollouts to 24×7 SOC deployments — see what we've delivered for clients across finance, retail, and manufacturing.
Challenge: Deploy enterprise Wi-Fi and security across 153 stores in 13 APAC countries within 14 months.
✓ 100% on-time delivery, zero incidents at go-live.
153
Stores deployed
13
Countries
100%
Delivery rate
Challenge: End-to-end IT operations for an 80-seat global FSI firm across two jurisdictions with strict SLA requirements.
✓ 99.98% uptime · bilingual helpdesk · 4-hour onsite SLA maintained since 2017.
99.98%
Uptime SLA
4-hour
Response
2017
Serving since
Challenge: Ransomware infection began encrypting files at 02:14 AM on a Sunday — 400 seats at risk.
✓ Contained in 11 minutes. Zero data lost. Operational by Monday 08:30 AM.
11 min
Detection→containment
0
Files lost
1/400
Devices isolated
For Small & Growing Businesses
IT support with no long contracts — start under $5,000
Pay-as-you-go Token Service for SMEs with IT budgets under $50,000. Buy a block of pre-paid IT hours, use them across Asia whenever you need on-site engineers or remote helpdesk — and pay nothing when you don't.
Knowledge Base
Tools, Guides & Expert Knowledge
Free resources to help IT leaders plan, secure, and scale operations across Asia-Pacific.
Sustainable IT Cost Optimisation in Hong Kong 2026: How Managed IT Services and IT Token (Bulk Hours Support) Deliver Green Compliance, Energy Savings, and Scalable Growth
Read article → Microsoft 365 Optimisation in Hong Kong 2026: How Managed IT Services and IT Token (Bulk Hours Support) Deliver Hybrid-Work Excellence, PDPO Compliance, and Cost Efficiency
Read article →2026 APAC IT Expansion Checklist — 14-point guide
Request free →Token Service ROI Calculator — estimate your savings vs. traditional IT
Try calculator →Proven Results
Real outcomes for real businesses
Quantified results from clients who rely on Brocent for mission-critical IT support across Asia and beyond.
See all case studies →"Brocent's off-site POS staging and Plug-and-Play readiness model cut our in-store installation time dramatically. Every terminal arrived pre-imaged, pre-configured, and tested — store staff simply powered on."
"We handed over our entire network monitoring, L1/L2 support, and IMAC services to Brocent across 50+ retail stores in APAC and EMEA. The cost saving was 46% versus our previous in-house model."
"Brocent has been managing our hardware, EUC, and Azure infrastructure across three China cities for almost a decade. The 24×7 support level and Mandarin/English bilingual capability has been indispensable."
"Coordinating a Meraki switch, firewall, and access point rollout across 153 retail stores in 13 APAC countries requires a partner who can handle procurement, logistics, staging, and on-site installation simultaneously. Brocent did exactly that."
"We have relied on Brocent for cloud, server, network, and EUC support across Beijing and Hong Kong for over seven years. The 24×7 system monitoring and same/next-business-day EUC SLA keeps our trading operations running without disruption."
"Designing and building a brand-new manufacturing campus IT environment — data centre, campus network, servers, wireless, security, and hybrid cloud — from scratch across four China cities is not a small task. Brocent delivered on time and continues to maintain it today."
Global Delivery Model
Global standards, local delivery for enterprise IT teams
Brocent combines a standardized operating model with multilingual service desk coverage, local engineers, and partner coordination across Asia, Europe, and the Americas. This gives buyers one global IT services foundation while still finding the right local IT support path for each market.
Greater China delivery depth
Bilingual support, China project coordination, and local execution across Hong Kong and mainland China for multinational IT operations.
Southeast Asia rollout coverage
Singapore and Malaysia landing pages speak to regional IT support, office launches, and managed services for growing multi-country footprints.
Cross-region governance
One provider for onsite and remote IT support, SLA visibility, cloud operations, and cybersecurity across global business locations.
Choose Your Region
Explore local IT support before browsing the full coverage catalog
If you already know your market, start with a regional landing page built for that buying journey. These links strengthen the path from homepage discovery to country-level conversion while reinforcing Brocent's managed IT services worldwide.
For broader discovery, keep scrolling to the global coverage directory and interactive map. That section supports long-tail intent around global IT services across Asia, Europe, and the Americas without turning the homepage into a city directory.
Hong Kong Managed IT Services
Local SLA-backed support and bilingual delivery for Hong Kong operations.
IT Support in Singapore
Managed IT, onsite engineers, and expansion-ready support in Singapore.
IT Support in Malaysia
Regional support for Malaysia offices, projects, and ongoing operations.
China Outbound IT Support
Support for China delivery, mainland projects, and outbound operating needs.
Japan & Korea Coverage
Discover local delivery capabilities for Tokyo, Osaka, Seoul, and Busan.
Europe & Americas Support
See how Brocent coordinates regional delivery outside Asia through vetted partners.
Global Coverage Directory
Browse Brocent's global IT support catalog
Use this directory to explore wider coverage across Asia, Europe, and the Americas after reviewing the higher-intent regional landing pages above.
- Hong Kong
- Beijing
- Shanghai
- Taipei
- Tokyo
- Osaka
- Seoul
- Busan
- Singapore
- Bangkok
- KL
- Manila
- Mumbai
- Delhi
- Bangalore
- Sydney
- Warsaw
- London
- Frankfurt
- Dubai
- New York
- LA
- Toronto
- São Paulo
Global Coverage & Projects
On-site support in 100+ countries — 26 project stories
Hover over countries to see support coverage. Click numbered pins to read a project delivery story from that city.
Ready to get reliable IT support — anywhere in the world?
Tell us about your business. We'll match you with the right service plan and give you a proposal within 24 hours.
"We are thoroughly satisfied with BROCENT's efficiency and quality. The team demonstrates remarkable responsiveness to our service requests — unlike before, when we often waited hours or even overnight for a solution."