Managed IT Support Services — Brocent's core service
Your Virtual IT Department — Proactive, Predictable, and Globally Delivered
Fully outsourced IT for growing businesses across Asia — 24/7 monitoring, multilingual helpdesk, security governance, backup & DR, and a virtual CTO. Billed simply, per employee, per month.
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15 min
Committed P1 first-response SLA
24 / 7
Multilingual helpdesk coverage
2007
Founded — HQ Singapore
HK · SG · CN · US
Direct, live per-market pricing
Brocent's Managed IT Support Service is a fully outsourced IT department for Asia-Pacific businesses — 24/7 monitoring, multilingual helpdesk, and a 15-minute P1 response SLA. Pricing is market-specific, not a flat global rate — Startup plans run RMB¥177.92/user/month in mainland China, S$126.36/user/month in Singapore, HK$855.14/user/month in Hong Kong, and US$89.10/user/month in the United States.
2,500+
Engineers
100+
Countries
24/7
NOC & Helpdesk
15-min
P1 Response
Figures as reported in our client engagements — see the full case study library →
Local Delivery, Enterprise-Grade Standards
Professional IT support, transparently priced
What "enterprise-grade" actually means in each market — stated plainly, backed by numbers you can verify.
Hong Kong
- Published 4-hour onsite SLA, documented in every contract
- Direct Kwun Tong office and engineering team
- Per-employee pricing scales with you — no oversized enterprise contract for a 5-person team
Singapore
- Delivered from Brocent's own Global HQ (151 Chin Swee Road)
- 8+ languages, WhatsApp support built in as standard
- One contract covers your whole APAC footprint — no per-country markup
Mainland China
- Dual-entity structure (HK + 博迅) — operational before your entity/bank account is ready
- MLPS & PIPL compliance built into standard delivery, not a paid add-on
- Clean, fapiao-compliant procurement from day one
United States
- Remote-first delivery through Brocent's 2,500+ engineer global network — no local office required to get started
- Same 15-minute P1 response SLA as every other market, day one
- Per-employee pricing scales with you — no oversized enterprise contract for a small team
Everything your IT team would do
Five pillars, one monthly bill
No hidden scope. Every plan starts with these five capabilities, fully managed.
24/7 NOC Monitoring
Servers, network, endpoints & cloud, watched around the clock.
Multilingual Helpdesk
EN/ZH/JA/HI support with guaranteed response times.
Security Governance
Monthly patching aligned to ISO 27001.
Backup & DR
Automated daily backups with restore testing.
vCIO Strategic Input
Senior IT leadership for roadmap & vendor management.
Not a stack of tools
Backed by our own service engine
Every plan above runs on the same platform Brocent built and operates end to end — not a patchwork of disconnected third-party products stitched together at onboarding.
Fewer hands on your data
One platform means one audit trail and one vendor's data-handling policy. Everything is recorded on Brocent's own infrastructure in Hong Kong, not handed off to a third party.
Built to find waste, not just fix tickets
Because the engine is ours, its modules talk to each other — flagging unused, prepaid software seats and tracking hardware lifecycle so nothing gets replaced early or renewed by accident.
The endpoint agent behind every plan — instant remote support and continuous, read-only security monitoring.
See BCS Beam →Proof, not promises
Results our clients measure
3 Asian offices, one IT bill
Regional financial services firm consolidates HK, Shanghai & Singapore IT under one managed contract.
41% cost reduction
Read the full story →153 stores, 13 countries
Retail chain deploys standardized IT across APAC with 100% on-time delivery.
100% on-time delivery
Read the full story →Real, market-specific list prices — not a single global average. Don't see your market? Get a quote for your location →
Plans & Pricing
Simple, per-employee pricing
Startup
1–5 employees
Valid through 22 Sept 2026
+10 more included ▾
MDM available as an add-on. Incident response also available as an add-on. See MDM & BYOD →
Established
5–300 employees
Valid through 22 Sept 2026
+10 more included ▾
MDM available as an add-on. Incident response also available as an add-on. See MDM & BYOD →
Growth
10–500 employees
Valid through 22 Sept 2026
+10 more included ▾
MDM available as an add-on. Incident response also available as an add-on. See MDM & BYOD →
Enterprise
25+ employees
Quoted on request
Talk to Sales →+10 more included ▾
MDM available as an add-on. Incident response is bundled free on Enterprise. See MDM & BYOD →
Click a market tab, then "Choose" a plan to get an instant, itemized quote — no obligation, no payment now.
Need next-gen EDR (CrowdStrike / SentinelOne / Defender for Endpoint) beyond the base antivirus/EDR included above? Managed Endpoint Security Protection →
Add-Ons & Extras
Need more than the base plan? Select what you need.
Click a card to add it to your quote.
One-time items are billed separately from your monthly plan.
Shared Infrastructure
Token PackagesPre-purchased, pay-as-you-go IT hours — one-time purchase, not monthly
Also need remote-only support? Token Flash is a remote-support-only token pack (no on-site dispatch), sold in flexible pack sizes — pricing and availability confirmed at signup. Talk to Sales →
Additional Services
Managed Cyber Security (MCSS)
Not finding what you need?
Show full plan comparison ▾
This compares plan mechanics (headcount limits, onboarding hours, dedicated account manager, etc.) — a different dimension from the "included in every plan" security capability list above. See the full 35-item comparison on the managed-services page.
Startup
Getting Started
- Company size
- 1–5 staff
- Devices per user (max)
- 1
- Remote workforce devices
- 1
- Onboarding hours (complimentary)
- 1 hour
People & Account Management
- Dedicated account manager
- —
- Dedicated Service Desk agent
- —
- Dedicated Infra support engineer
- —
- IT vendor management
- —
- IT budget preparation
- Billable
Monitoring, Reporting & Extras
- Website & domain monitoring
- —
- Asset & inventory management
- USD 500
Established
Getting Started
- Company size
- 5–300 staff
- Devices per user (max)
- 3
- Remote workforce devices
- 2
- Onboarding hours (complimentary)
- 5 hours
People & Account Management
- Dedicated account manager
- ✓
- Dedicated Service Desk agent
- —
- Dedicated Infra support engineer
- —
- IT vendor management
- —
- IT budget preparation
- Annual
Monitoring, Reporting & Extras
- Website & domain monitoring
- ✓
- Asset & inventory management
- Annual
Growth
Getting Started
- Company size
- 10–500 staff
- Devices per user (max)
- 3
- Remote workforce devices
- 3
- Onboarding hours (complimentary)
- 10 hours
People & Account Management
- Dedicated account manager
- ✓
- Dedicated Service Desk agent
- ✓
- Dedicated Infra support engineer
- —
- IT vendor management
- —
- IT budget preparation
- Bi-Annual
Monitoring, Reporting & Extras
- Website & domain monitoring
- ✓
- Asset & inventory management
- Bi-Annual
Enterprise
Getting Started
- Company size
- 25+ staff
- Devices per user (max)
- 5
- Remote workforce devices
- 3
- Onboarding hours (complimentary)
- 20 hours
People & Account Management
- Dedicated account manager
- ✓
- Dedicated Service Desk agent
- ✓
- Dedicated Infra support engineer
- ✓
- IT vendor management
- 10 IT vendors
- IT budget preparation
- Bi-Annual
Monitoring, Reporting & Extras
- Website & domain monitoring
- ✓
- Asset & inventory management
- Bi-Annual
✓ Included in every plan
- 24×7×365 monitoring
- 15-min P1 response
- Multilingual support (EN/ZH/JA/HI)
- Managed premium firewall
- Microsoft & 3rd-party app updates
- Infrastructure monitoring (endpoint + network)
- Token-based onsite support (incl. non-hours/weekend/holiday)
- Monthly executive report
Startup
Established
Growth
Enterprise
Getting Started
Company size
1–5 staff
5–300 staff
10–500 staff
25+ staff
Devices per user (max)
1
3
3
5
Remote workforce devices
1
2
3
3
Onboarding hours (complimentary)
1 hour
5 hours
10 hours
20 hours
Coverage & Response
24×7×365 monitoring
✓ Included in every plan
15-min P1 response
✓ Included in every plan
Multilingual support (EN/ZH/JA/HI)
✓ Included in every plan
Managed premium firewall
✓ Included in every plan
Microsoft & 3rd-party app updates
✓ Included in every plan
People & Account Management
Dedicated account manager
—
✓
✓
✓
Dedicated Service Desk agent
—
—
✓
✓
Dedicated Infra support engineer
—
—
—
✓
IT vendor management
—
—
—
10 IT vendors
IT budget preparation
Billable
Annual
Bi-Annual
Bi-Annual
Monitoring, Reporting & Extras
Website & domain monitoring
—
✓
✓
✓
Asset & inventory management
USD 500
Annual
Bi-Annual
Bi-Annual
Infrastructure monitoring (endpoint + network)
✓ Included in every plan
Token-based onsite support (incl. non-hours/weekend/holiday)
✓ Included in every plan
Monthly executive report
✓ Included in every plan
Explore Managed IT Services
Every managed capability, in one place
Managed Cloud Services
M365, Azure & multi-cloud, fully managed.
⛁Cloud Managed Backup
Automated, tested, immutable backup.
📶Managed Wireless Network
Enterprise WiFi, designed & monitored.
☎Managed Cloud PBX
Cloud telephony across every office.
🖧Network & Hardware Maintenance
Firmware, CMDB & lifecycle management.
🧑💻Full-Time Onsite IT Support
Dedicated onsite engineers, any city.
Where We Support You
Choose your region
Three different kinds of presence — shown as three, not one undifferentiated grid.
Taiwan
Taipei & nationwide
Direct 🇯🇵Japan
Tokyo & nationwide
Direct 🇲🇾Malaysia
KL & nationwide
Direct 🇹🇭Thailand
Bangkok & nationwide
Direct 🇻🇳Vietnam
Ho Chi Minh & Hanoi
Direct 🇺🇸United States
Coast-to-coast coverage
Direct 🇵🇱Poland
EMEA delivery point
Direct 🇮🇳India
5-city network
Extends your core plan
Managed IT Support covers your full environment. These pages price the things around it — occasional needs, licensing, and hardware.
Token Service pricing →
Prepaid, pay-as-you-go IT hours for one-off issues — no subscription, no per-user fee.
See token packages → Pay per visitDispatch & on-site rates →
On-site dispatch and dedicated engineer (FTE) placement, billed per visit — 42+ countries.
See dispatch rates → Licensing & hardwareThird-party software & hardware →
Microsoft 365, backup & endpoint licensing, Ubiquiti / Synology / Fortinet hardware.
See third-party pricing →Frequently Asked
Common questions, answered directly
Q. What does Brocent's Managed IT Support Service include?
24/7 NOC monitoring, multilingual helpdesk, security governance aligned to ISO 27001, automated backup & DR, and vCIO strategic input — one monthly bill, no hidden scope. See plans & pricing →
Q. How much does managed IT support cost?
Pricing is set per market, not a single global rate. Startup plans run HK$855.14/user/month in Hong Kong, S$126.36/user/month in Singapore, RMB¥177.92/user/month in mainland China, and US$89.10/user/month in the United States; Established runs HK$1,247.40/user/month / S$185.08/user/month / RMB¥257.45/user/month / US$130.50/user/month; Growth runs HK$1,561.21/user/month / S$227.20/user/month / RMB¥357.19/user/month / US$160.20/user/month. Select your market above to see live pricing. Enterprise is always custom. These are final, bookable prices, valid through 22 Sept 2026 (rolling 1-month window).
Q. What's the difference between the four plan tiers?
Startup (1–5 employees) covers the basics, 1 device per user. Established (5–300 employees) adds a dedicated account manager and 5 complimentary onboarding hours. Growth (10–500 employees) adds a dedicated Service Desk agent and 10 onboarding hours. Enterprise (25+ employees) adds a dedicated infrastructure support engineer, IT vendor management for up to 10 vendors, and 20 onboarding hours. Compare all four plans in detail →
Q. Do I need to sign a long-term contract?
No — plans are billed monthly, per user or per device. Discounted annual and multi-year terms are available if you'd rather lock in a rate; your vCIO quotes both options when you request a plan.
Q. What's your response time SLA?
15-minute response for P1 (critical) incidents, with published SLA tiers for lower-priority issues.
Q. Is support available outside business hours?
Yes — 24/7 NOC monitoring is included in every plan, and token-based onsite/remote support explicitly covers non-business-hours, weekend, and public-holiday dispatch. See how clients rely on this coverage →
Q. What's the difference between Managed IT Support and Token Service?
Managed IT Support is a recurring monthly plan covering your full environment. Token Service is pre-purchased, pay-as-you-go IT hours for ad-hoc needs. See Token Package pricing →
Q. What add-ons can I add to my plan?
Shared infrastructure (network & wireless, servers, cloud backup, cloud VM hosting), security services (vulnerability scanning, patch management, security awareness training, MDR/EDR, SOC-as-a-Service, vCISO), Token Packages for ad-hoc onsite/remote support, and Managed Cyber Security (M365/EPSS/PTS). Browse all add-ons →
Q. Is Mobile Device Management (MDM) included?
Not in the base plan — MDM is available as an add-on on every tier. Incident response beyond the base antivirus/EDR is bundled free on Enterprise and available as an add-on on Startup/Established/Growth. See MDM & BYOD Management →
Q. Do you support businesses in Hong Kong, Singapore, mainland China, and the United States?
Yes to all four. Brocent has a direct Hong Kong office with a 4-hour onsite SLA, Singapore is Brocent's Global Headquarters (151 Chin Swee Road), mainland China is served through a dual-entity structure (HK contracting entity plus a mainland entity) — so we can start work before your China entity or bank account is even ready — and the United States is served remote-first through our 2,500+ engineer global network, at the same 15-minute P1 response SLA as every other market. See all our regions →
Q. How do you handle data protection and compliance across markets?
Security governance is aligned to ISO 27001 across every market. In mainland China specifically, MLPS and PIPL compliance are built into standard delivery, not sold as a paid add-on. Read our privacy policy →
Q. How do I get a custom quote?
Click "Choose" on any plan above to get an instant, itemized quote — a vCIO confirms and follows up within 4 business hours, no obligation.
Q. How long does onboarding take?
Complimentary onboarding hours scale with your plan — 1 hour on Startup, 5 on Established, 10 on Growth, 20 on Enterprise. Most customers are fully live within 2–4 weeks of signing.
Q. What happens after I submit a quote request?
A vCIO reviews your request and confirms final pricing within 4 business hours — no payment required at this stage. Talk to a vCIO now →
No questions in this topic yet — ask a vCIO directly →
Ready for IT that just works?
Talk to a vCIO about your environment — no obligation, response within one business day.
Not ready for a full plan? See Token Service, Dispatch Rates, or Third-Party Pricing instead.