グローバルITサポート・マネージドサービス
グローバルITパートナー — アジアに根ざし、100カ国以上で活躍
Brocentは世界中の企業にエンタープライズグレードのITサポート、クラウドソリューション、サイバーセキュリティを提供します。アジアに本社を置き、グローバルに展開。
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IT support when you need it — wherever you are
Brocent's Service Command Centre provides helpdesk, remote, and on-site IT support across Asia and globally — keeping your team productive around the clock.
24/7 Multi-Lingual Help Desk
Round-the-clock support in English, Mandarin, Cantonese, and Japanese — from our Service Command Centre.
On-Site & Remote Engineers
Local engineers across Asia with remote tools to resolve most issues without a site visit.
SLA-Backed Response
Clearly defined response and resolution times with monthly service reviews and transparent reporting.
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Managed IT — so problems don't happen in the first place
Brocent's Managed Services packages give you a fully outsourced IT department — proactive monitoring, patching, backup, and strategic guidance at a predictable monthly cost.
Everything your IT needs, covered
From security and cloud to compliance and telephony — Brocent brings specialist expertise to every layer of your IT infrastructure.
Security
Managed Cybersecurity
SOC, endpoint protection, email security, and dark-web monitoring — managed 24/7 by Brocent's security team.
Coverage
Global reach, local expertise
From Hong Kong to Germany, Vietnam to the USA — Brocent dispatches local engineers and provides remote support across 100+ countries.
Cloud
Microsoft 365 & Azure
Brocent is a Microsoft partner. We deploy, migrate, and manage your Microsoft 365 and Azure environments — including connected China cloud solutions.
Telecom
Managed Cloud PBX
Replace legacy PBX with a fully managed cloud telephony solution. Microsoft Teams Phone System integration available.
Flexible
Token Service — Pay as you grow
Pre-purchase service tokens and consume IT support hours on demand — onsite or remote, with normal or 24/7 emergency SLA options. No commitment, no waste.
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Services built for every IT challenge
Whether you need day-to-day helpdesk, a full cloud migration, or enterprise-grade security — Brocent has a service tier to match.
"Brocent's off-site POS staging and Plug-and-Play readiness model cut our in-store installation time dramatically. Every terminal arrived pre-imaged, pre-configured, and tested — store staff simply powered on."
"We handed over our entire network monitoring, L1/L2 support, and IMAC services to Brocent across 50+ retail stores in APAC and EMEA. The cost saving was 46% versus our previous in-house model."
"Brocent has been managing our hardware, EUC, and Azure infrastructure across three China cities for almost a decade. The 24×7 support level and Mandarin/English bilingual capability has been indispensable."
"Coordinating a Meraki switch, firewall, and access point rollout across 153 retail stores in 13 APAC countries requires a partner who can handle procurement, logistics, staging, and on-site installation simultaneously. Brocent did exactly that."
"We have relied on Brocent for cloud, server, network, and EUC support across Beijing and Hong Kong for over seven years. The 24×7 system monitoring and same/next-business-day EUC SLA keeps our trading operations running without disruption."
"Designing and building a brand-new manufacturing campus IT environment — data centre, campus network, servers, wireless, security, and hybrid cloud — from scratch across four China cities is not a small task. Brocent delivered on time and continues to maintain it today."
グローバル展開とプロジェクト事例
100カ国以上でのオンサイトサポート — 26のプロジェクト事例
国にホバーしてサポートカバレッジを確認。番号付きピンをクリックして現地の導入事例をご覧ください。
Ready to get reliable IT support — anywhere in the world?
Tell us about your business. We'll match you with the right service plan and give you a proposal within 24 hours.
"We are thoroughly satisfied with BROCENT's efficiency and quality. The team demonstrates remarkable responsiveness to our service requests — unlike before, when we often waited hours or even overnight for a solution."