Services
IT Service Scenarios
Find the right service path for your business situation. Browse scenarios, understand what's involved, and get a tailored proposal.
New Office IT Setup
Setting up a new office or regional branch with network, workstations, and cloud services.
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You're opening a new office in Asia or globally and need everything from network cabling and Wi-Fi to workstation deployment, printer configuration, and Microsoft 365 onboarding — all before Day 1.
Typical customer needs:
- Network rack & stack, cabling, and Wi-Fi deployment
- Workstation and peripheral setup (imaging, domain join)
- Cloud configuration: Microsoft 365, Azure AD, Teams
- Meeting room AV and phone system setup
- IT policy deployment and security baseline
- Handover documentation and IT operations handbook
Deliverable
A fully configured, secure, and documented office ready for staff on Day 1 — anywhere in 100+ countries.
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Outsource Your IT Department
Replace or supplement internal IT staff with a fully managed, accountable IT service team.
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Your company operates in one or more countries in Asia and needs a dedicated IT team without the overhead of local recruitment, HR, and management. Brocent acts as your virtual IT department — handling everything from helpdesk to infrastructure.
Typical customer needs:
- 24×7 helpdesk and end-user support
- Dedicated on-site engineers (FTE) at your office
- Proactive infrastructure monitoring and maintenance
- Regular service reviews, SLA reporting, and management dashboards
- Escalation matrix and named account manager
- Compliance reporting (ISO 27001, SOC 2, PDPA/PIPL)
Deliverable
A fully accountable, SLA-driven IT team — available 24×7, across every location you operate in.
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Cloud Migration
Move on-premise infrastructure to the cloud — Microsoft Azure, Alibaba Cloud, or multi-cloud.
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Your business has on-premise servers, file shares, or legacy email that need to move to the cloud. You need a structured migration plan that minimises downtime, maintains data integrity, and ensures your team can work as usual on Day 1 after migration.
Typical customer needs:
- Cloud readiness assessment and architecture design
- Azure / Microsoft 365 / Alibaba Cloud migration planning
- Data migration with integrity validation
- Identity management (Azure AD, SSO, MFA)
- Network optimisation for cloud workloads
- Post-migration managed cloud support
Deliverable
A smooth, zero-surprise cloud migration — with a fully managed cloud environment and 24×7 monitoring post-migration.
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Cybersecurity & Risk Management
Protect your business from cyber threats with endpoint security, SIEM, and incident response.
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Your organisation needs to improve its security posture — whether following an incident, a compliance requirement, or proactive hardening. Brocent provides end-to-end cybersecurity management from risk assessment to 24×7 monitoring.
Typical customer needs:
- Security risk assessment and gap analysis
- Endpoint protection deployment (EDR/XDR)
- SIEM implementation and 24×7 SOC monitoring
- Email security and anti-phishing
- Dark web monitoring and threat intelligence
- MFA rollout and zero-trust network access
- Penetration testing and vulnerability management
Deliverable
A hardened, monitored, and compliant IT environment — with 24×7 threat detection and an incident response plan in place.
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Hardware Lifecycle & Refresh
Replace end-of-life devices, manage IT assets, and handle disposal — across all your locations.
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Your fleet of laptops, servers, or network equipment is aging and needs a coordinated refresh. You need staging, imaging, deployment, asset tracking, and secure disposal — simultaneously across multiple countries.
Typical customer needs:
- IT asset audit and lifecycle planning
- Multi-country hardware procurement and staging
- OS imaging, policy deployment, and device configuration
- Old hardware decommission, wipe (NIST 800-88), and ITAD
- Logistics coordination across 50+ warehouse locations
- Asset register and CMDB update
Deliverable
A complete hardware refresh — staged, deployed, and documented — with zero data leakage and full chain-of-custody for disposal.
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Office IT Relocation
Move your IT infrastructure to a new office with zero downtime and full documentation.
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Your business is relocating an office — whether moving within the same city or across countries. You need IT infrastructure decommissioned, safely transported, and re-deployed at the new site — all while keeping the business running.
Typical customer needs:
- Pre-move site survey and network design for new office
- Structured cabling and network infrastructure at new site
- Server and network equipment decommission and transport
- Workstation relocation, re-imaging, and connectivity testing
- VPN, VLAN, and firewall reconfiguration
- Post-move IT validation and snag resolution
Deliverable
A zero-downtime office move with a fully documented, tested, and signed-off IT environment at the new location.
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Ad-Hoc IT Support (Token Service)
Need on-site or remote IT support without a long-term contract? Use tokens.
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Your business has occasional IT support needs in countries across Asia or globally — but not enough volume to justify a full managed service contract. Brocent's Token Service lets you pre-purchase support hours and consume them on demand, in 100+ countries.
Typical customer needs:
- Break-fix on-site support — any country
- Emergency network or server troubleshooting
- Project-based support (deployment, survey, upgrade)
- Remote troubleshooting for P1/P2 incidents
- Hardware staging and delivery at remote sites
Deliverable
Fast, qualified IT support — on-site or remote — delivered anywhere, consumed at your pace with no minimum commitment.
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APAC Regional IT Expansion
Entering new markets in Asia? Scale your IT capability without building local teams.
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Your company is expanding into new Asian markets — Singapore, Hong Kong, China, Japan, Southeast Asia — and needs a local IT capability without the risk and overhead of hiring local IT staff in each country. Brocent provides a unified IT service layer across all your APAC locations.
Typical customer needs:
- Multi-country IT service coordination from a single contract
- Local on-site engineers in each city/country
- Unified helpdesk in English, Mandarin, Cantonese, Japanese
- IT compliance for local regulations (PIPL, PDPA, APPI)
- Network and cloud standardisation across all sites
- Centralised reporting and SLA management
Deliverable
A unified, compliant, locally-delivered IT service across all your Asian markets — from a single accountable partner.
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Coming soon
Guided requirement builder
We're building a step-by-step guided flow that helps you define your exact IT requirements — from service scope and locations to SLA tier and budget range — before connecting you directly with the right Brocent team. This will be powered by our FINOS service platform.
In the meantime, select a scenario above and click "Get a tailored proposal" — our team will guide you through the requirements gathering process personally.