IT Support for Small & Growing Businesses
IT support for SMEs — flexible, no long contracts, start under $5,000
Pay-as-you-go IT support across Asia. Buy a block of Tokens, use them when you need on-site engineers or remote helpdesk — and pay nothing when you don't. Built for companies with IT budgets under $50,000 USD.
No credit card required to explore pricing · Stripe checkout · Tokens valid 12 months
$0
Setup fee or platform subscription
30 sec
To build and price a custom Token quote in Services OS™
12 mo
Token validity — goodwill extension available yearly
170+
Countries covered with localised delivery via Services OS™
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Services OS™
The Operating System for Global IT Managed Services
● AI-native orchestration ● Predictive SLA ● Localised delivery in 170+ countries
customer.brocent.cn
Why Token Service for Small Business
The MSP model was built for enterprises. Token Service was built for you.
❌ Traditional MSP
- 12–24 month minimum contract
- Fixed monthly retainer — pay even in quiet months
- 3–7 day quote turnaround
- Per-seat pricing that doesn't fit project-based work
- Penalty clauses for early exit
❌ In-house IT hire
- HK$30,000–$60,000/month per engineer (salary + benefits)
- Only covers 1–2 locations
- No cover during leave or sick days
- Still needs vendor relationships for hardware
- 6-month ramp-up before full productivity
✅ Brocent Token Service via Services OS™
- · No contract — stop or pause anytime
- · Pay per use — zero cost in idle months
- · Instant online quote and checkout via Services OS™
- · Covers all your Asia locations under one agreement
- · Engineers on-site within hours in major hubs
See your exact price in 30 seconds
Choose your zone, select token quantity, and get a transparent price in Services OS™ — no sales call, no waiting.
SME Buyer's Guide · 10 Key Questions
The questions every small business IT buyer asks before starting
Plain-language answers focused on the buying decision — contracts, coverage, on-site services, and Services OS™. For operational detail (SLA breach terms, VAT, billing mechanics) see the full FAQ →
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No Contract, No Commitment
3 questions1 Our annual IT budget is under $50,000. Do we really need a long-term contract? +
No — and that's exactly why growing businesses choose us. Our Token-Based Service model lets you buy a pre-paid block of IT support hours and use them only when you need help. No monthly retainer, no 12-month lock-in, no paying for idle time.
- No minimum term: Start today and stop whenever you want.
- No hidden fees: Every on-site visit and remote session is priced transparently in Tokens.
- 12-month token validity, with a one-time goodwill extension available each contract year via your account manager — your budget doesn't simply evaporate at year-end.
2 What exactly is a Service Token? How much does one cost? +
A Token is one pre-paid hour of expert IT support — on-site Smart Hands engineering, remote helpdesk, IMAC, or troubleshooting (on-site visits carry a 2-token minimum). Pack sizes and current per-market pricing are on the Token Service pricing page.
- Total budget control: Spend only when you need to.
- No surprise invoices: Token consumption is agreed before every engagement.
- One pool, all services: Remote helpdesk, on-site dispatch, hardware logistics — all draw from the same token balance.
3 Can I cancel or pause the service? What happens to unused tokens? +
Tokens are valid for 12 months from purchase, per the token service agreement. If you have balance left over, contact your account manager — a one-time goodwill extension of the unused balance is available each contract year. Pausing operations or other exceptional situations are handled case by case with your account manager.
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What We Do On-Site
2 questions1 We are opening a new office or moving. Can you handle everything? +
Absolutely. Our Office-in-a-Box and IT Relocation packages cover:
- Structured cabling and Wi-Fi heatmapping
- Server rack setup and workstation imaging
- ISP coordination and network commissioning
- Furniture IT coordination and cable management
2 Can your engineers act as "Smart Hands" under our remote HQ team's instructions? +
Yes — one of our most popular services for companies with IT leadership in Europe or North America. Our local engineers in Hong Kong, Singapore, Shanghai, Tokyo, and across Southeast Asia:
- Follow your L2/L3 team's exact instructions via video call or screen share.
- Execute racking, cabling, and hardware swap tasks requiring physical presence.
- Submit a detailed EWR with photos and sign-off after every visit.
🌏
Coverage & Multi-Country
2 questions1 We have small offices in only 2–3 countries. Is Token Service still worth it? +
This is exactly the scenario Token Service was built for. You get one contract, one invoice, one support portal — whether your offices are in Vietnam, Malaysia, India, Singapore, Hong Kong, or Japan. No need to manage separate local vendors with 5 different SLAs and billing cycles.
See all covered countries on our global coverage page →
See all covered countries on our global coverage page →
2 How quickly can an engineer be on-site? What are your SLA options? +
For Token Service clients, standard SLA tiers are:
- SBD4HR: same business day, on-site within 4 hours of ticket creation (available in major cities).
- NBD: next business day — for lower-urgency issues.
- 24×7 Emergency: available on request for critical systems.
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Getting Started with Services OS™
3 questions1 How does the Services OS™ self-service portal work? +
Services OS™ is Brocent's independent service platform and toolset — the operating system for global IT managed services. It lets SMEs configure and price a Token package without a sales call:
- Choose your Token quantity and service zone.
- See the instant, transparent price — no hidden markups.
- Customise SLA tier, coverage zone, and priority services.
- Pay securely with Stripe — card, Apple Pay, or bank transfer.
2 How fast can we actually get started? +
With Token-Based service, you can be live the same day:
- Configure your package in Services OS™ (~5 minutes).
- Pay via Stripe — tokens appear in your account within minutes.
- Open your first ticket — engineer on-site within hours in major hubs.
3 Is Services OS™ free to use? Are there any setup or platform fees? +
Zero platform fees. Building quotes, comparing packages, and creating your account are completely free. You only pay for the Tokens you actually purchase — no monthly SaaS subscription, no onboarding charge, no setup fee. Services OS™ is an independent toolset by Brocent at customer.brocent.cn.
Need more operational detail?
Contract terms, VAT, SLA breach provisions, billing mechanics, escalation procedures — all in the complete FAQ.
Powered by Services OS™ · customer.brocent.cn
Ready to see your exact price?
No commitment. No sales call. Instant quote, Stripe checkout, Tokens live in minutes.
"The first time we had a pre-market incident at 7 AM in Hong Kong, their engineer was at our desk within 3 hours. That's when we knew the relationship was different."
IT Manager, Global Investment Firm · Hong Kong
"Managing IT across multiple Chinese cities from a London-based team was our biggest operational headache. Brocent made it invisible."
Head of Operations, Multinational Insurance Group · London
"We've done similar infrastructure refreshes before and always had issues. This was the first one where Monday morning was completely normal."
CTO, Hedge Fund · Hong Kong
Small business IT support, built for how you actually work
No long contracts. No retainers. No minimum headcount. Just on-demand IT expertise across Asia — starting under $5,000.
Or explore: Token Service pricing · Global coverage · Client case studies
Services OS™ is an independent service platform and toolset by Brocent · customer.brocent.cn