IT Support for Small & Growing Businesses
IT support for SMEs — flexible, no long contracts, start under $5,000
Pay-as-you-go IT support across Asia. Buy a block of Tokens, use them when you need on-site engineers or remote helpdesk — and pay nothing when you don't. Built for companies with IT budgets under $50,000 USD.
No credit card required to explore pricing · Stripe checkout · Tokens valid 12 months
$0
Setup fee or platform subscription
30 sec
To build and price a custom Token quote in Services OS™
12 mo
Token validity — 6-month carry-forward
170+
Countries covered with localised delivery via Services OS™
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Services OS™
The Operating System for Global IT Managed Services
● AI-native orchestration ● Predictive SLA ● Localised delivery in 170+ countries
customer.brocent.cn
Why Token Service for Small Business
The MSP model was built for enterprises. Token Service was built for you.
❌ Traditional MSP
- 12–24 month minimum contract
- Fixed monthly retainer — pay even in quiet months
- 3–7 day quote turnaround
- Per-seat pricing that doesn't fit project-based work
- Penalty clauses for early exit
❌ In-house IT hire
- HK$30,000–$60,000/month per engineer (salary + benefits)
- Only covers 1–2 locations
- No cover during leave or sick days
- Still needs vendor relationships for hardware
- 6-month ramp-up before full productivity
✅ Brocent Token Service via Services OS™
- · No contract — stop or pause anytime
- · Pay per use — zero cost in idle months
- · Instant online quote and checkout via Services OS™
- · Covers all your Asia locations under one agreement
- · Engineers on-site within hours in major hubs
See your exact price in 30 seconds
Choose your zone, select token quantity, and get a transparent price in Services OS™ — no sales call, no waiting.
SME Buyer's Guide · 10 Key Questions
The questions every small business IT buyer asks before starting
Plain-language answers focused on the buying decision — contracts, coverage, on-site services, and Services OS™. For operational detail (SLA breach terms, VAT, billing mechanics) see the full FAQ →
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No Contract, No Commitment
3 questions1 Our annual IT budget is under $50,000. Do we really need a long-term contract? +
No — and that's exactly why growing businesses choose us. Our Token-Based Service model lets you buy a pre-paid block of IT support hours and use them only when you need help. No monthly retainer, no 12-month lock-in, no paying for idle time.
- No minimum term: Start today and stop whenever you want.
- No hidden fees: Every on-site visit and remote session is priced transparently in Tokens.
- 12-month token validity with 6-month carry-forward — your budget doesn't evaporate at year-end.
2 What exactly is a Service Token? How much does one cost? +
A Token is one pre-paid unit of expert IT support — typically covering 1–4 hours of on-site Smart Hands engineering, remote helpdesk, IMAC, or troubleshooting. The cost per token varies by zone and SLA tier; a 10-token starter package is approximately $2,000–$4,000 USD depending on region.
- Total budget control: Spend only when you need to.
- No surprise invoices: Token consumption is agreed before every engagement.
- One pool, all services: Remote helpdesk, on-site dispatch, hardware logistics — all draw from the same token balance.
3 Can I cancel or pause the service? What happens to unused tokens? +
Tokens are valid for 12 months with a 6-month carry-forward provision — unused tokens roll into the next contract period. If you need to pause operations entirely, unused token balance can be refunded on request. There are no cancellation penalties. You are in control.
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What We Do On-Site
2 questions1 We are opening a new office or moving. Can you handle everything? +
Absolutely. Our Office-in-a-Box and IT Relocation packages cover:
- Structured cabling and Wi-Fi heatmapping
- Server rack setup and workstation imaging
- ISP coordination and network commissioning
- Furniture IT coordination and cable management
2 Can your engineers act as "Smart Hands" under our remote HQ team's instructions? +
Yes — one of our most popular services for companies with IT leadership in Europe or North America. Our local engineers in Hong Kong, Singapore, Shanghai, Tokyo, and across Southeast Asia:
- Follow your L2/L3 team's exact instructions via video call or screen share.
- Execute racking, cabling, and hardware swap tasks requiring physical presence.
- Submit a detailed EWR with photos and sign-off after every visit.
🌏
Coverage & Multi-Country
2 questions1 We have small offices in only 2–3 countries. Is Token Service still worth it? +
This is exactly the scenario Token Service was built for. You get one contract, one invoice, one support portal — whether your offices are in Vietnam, Malaysia, India, Singapore, Hong Kong, or Japan. No need to manage separate local vendors with 5 different SLAs and billing cycles.
See all covered countries on our global coverage page →
See all covered countries on our global coverage page →
2 How quickly can an engineer be on-site? What are your SLA options? +
For Token Service clients, standard SLA tiers are:
- SBD4HR: same business day, on-site within 4 hours of ticket creation (available in major cities).
- NBD: next business day — for lower-urgency issues.
- 24×7 Emergency: available on request for critical systems.
🚀
Getting Started with Services OS™
3 questions1 How does the Services OS™ self-service portal work? +
Services OS™ is Brocent's independent service platform and toolset — the operating system for global IT managed services. It lets SMEs configure and price a Token package without a sales call:
- Choose your Token quantity and service zone.
- See the instant, transparent price — no hidden markups.
- Customise SLA tier, coverage zone, and priority services.
- Pay securely with Stripe — card, Apple Pay, or bank transfer.
2 How fast can we actually get started? +
With Token-Based service, you can be live the same day:
- Configure your package in Services OS™ (~5 minutes).
- Pay via Stripe — tokens appear in your account within minutes.
- Open your first ticket — engineer on-site within hours in major hubs.
3 Is Services OS™ free to use? Are there any setup or platform fees? +
Zero platform fees. Building quotes, comparing packages, and creating your account are completely free. You only pay for the Tokens you actually purchase — no monthly SaaS subscription, no onboarding charge, no setup fee. Services OS™ is an independent toolset by Brocent at customer.brocent.cn.
Need more operational detail?
Contract terms, VAT, SLA breach provisions, billing mechanics, escalation procedures — all in the complete FAQ.
Powered by Services OS™ · customer.brocent.cn
Ready to see your exact price?
No commitment. No sales call. Instant quote, Stripe checkout, Tokens live in minutes.
"The first time we had a pre-market incident at 7 AM in Hong Kong, their engineer was at our desk within 3 hours. That's when we knew the relationship was different."
IT Manager, Global Investment Firm · Hong Kong
"Managing IT across multiple Chinese cities from a London-based team was our biggest operational headache. Brocent made it invisible."
Head of Operations, Multinational Insurance Group · London
"We've done similar infrastructure refreshes before and always had issues. This was the first one where Monday morning was completely normal."
CTO, Hedge Fund · Hong Kong
Small business IT support, built for how you actually work
No long contracts. No retainers. No minimum headcount. Just on-demand IT expertise across Asia — starting under $5,000.
Or explore: Token Service pricing · Global coverage · Client case studies
Services OS™ is an independent service platform and toolset by Brocent · customer.brocent.cn