Managed IT support and IT outsourcing for Australian offices
Remote-first managed IT at published per-user prices, delivered in your business hours from Singapore (two to three hours behind AEST), with certified local partners dispatched on site in Sydney, Melbourne, Brisbane and Perth — and a fixed-price Microsoft 365 security audit with evidence for your insurer.
- 15-min
- P1 first response
- AEST
- Support in your hours
- US$72
- On-site first hour (published)
- 4
- Cities with partner dispatch
Why Brocent in Australia
Honest about the model: remote-first, partner-delivered on site
Brocent has no Australian legal entity or office. Australian clients contract with Brocent's Singapore headquarters or our Hong Kong company; delivery is coordinated from Singapore, which sits two to three hours behind the east coast — so your working day is covered live by our engineers, not by an overnight queue. Day-to-day managed IT is delivered remotely; when a visit is needed in Sydney, Melbourne, Brisbane or Perth we dispatch a certified local partner engineer at the published rate.
Live coverage in AEST
Singapore is UTC+8, Sydney UTC+10/11. A 9 am Sydney ticket is handled by an engineer at the start of their day, not routed to a night shift.
APAC contract, Privacy Act aware
Contracts and invoices come from Brocent Asia Cloud Service Pte. Ltd. in Singapore or Brocent Cloud Service (Hong Kong) — you choose. Delivery accounts for the Privacy Act 1988 and the Australian Privacy Principles; data-handling terms are available before you sign.
On site only when it pays
Most incidents are resolved remotely. When a visit is needed — a server room, a new office, a hardware swap — a certified partner engineer attends at the published Australian dispatch rate (US$72 first hour, US$65 per additional hour), billed after the job.
How Australian clients are served
Coordinated from Singapore, delivered remotely, dispatched locally
Australian clients sign with Brocent's Singapore headquarters or Hong Kong company; Singapore is the coordination point for delivery. There is no Australian office.
Contact
accounts@brocent.comLanguages
English
Response time
NBD onsite via certified partner
Compliance
Privacy Act 1988 (AU) · Australian Privacy Principles
Remote managed IT is delivered by Brocent's Singapore and offshore engineering teams under one SLA. On-site work in Australia is carried out by certified partner engineers we coordinate, scope and quality-check — you deal with one Brocent service desk, not the subcontractor.
Covered via Brocent's certified APAC partner network. Remote managed IT, cloud services, and on-site dispatch available across Sydney, Melbourne, Brisbane, and Perth.
Services in Australia
What Australian clients buy from Brocent
Three ways to start, in the order Australian buyers usually choose them.
Microsoft 365 Security Audit
Fixed-price CIS Benchmark audit of your tenant, delivered fully remotely in 5–7 business days, with an evidence pack for cyber-insurance questionnaires. From US$450 for up to 10 users.
Learn more →Managed IT Services
Helpdesk, monitoring, patching, backup and a named vCIO on a per-user monthly fee. Price your Australian office in the calculator; Australia is quoted on request.
Learn more →On-site Dispatch
Per-visit engineer dispatch in Sydney, Melbourne, Brisbane and Perth through our certified partner network, at the published rate — no retainer, billed after the visit.
Learn more →Proven in the field
Retail group — 1,000+ user Managed IT Service Package across Singapore, Vietnam, New Zealand and Australia
A retail group operating across Singapore, Vietnam, New Zealand and Australia standardised end-user computing and network support for more than 1,000 users under a single English-language Managed IT Service Package.
- ✓ EUC and network support standardised across four markets
- ✓ 8×5×4H end-user SLA with 24×7 systems monitoring
- ✓ Single point of contact replacing market-by-market vendor management, ongoing since 2022
Real pricing
See real pricing before you talk to sales
Every number below is the same live data our sales team quotes from — no separate "website price."
Managed IT Support pricing
Real per-market monthly plans, from Startup to Enterprise, with live pricing by market.
Token Service
Prepaid support hours for on-site, remote, cloud and project work — no monthly contract.
Per-visit / per-seatDispatch & On-site Rates
On-site engineer visits billed per country, plus dedicated engineer placement rates.
SecuritySecurity Services
Microsoft 365 security audit from US$450, vulnerability scanning, patch management and more.
Software & hardwareThird-Party Tools
Microsoft 365, backup, endpoint security, networking hardware and more — resold and managed.
Compliance
Privacy Act 1988, APPs and insurer evidence
Australian engagements are run with the Privacy Act 1988 and the Australian Privacy Principles in mind. The Microsoft 365 security audit follows the CIS Microsoft 365 Benchmark; its MFA, admin-privilege and patching findings line up with Essential Eight controls and we can label them that way on request. Managed IT plan pricing, add-ons and token packages are the same real numbers our consultants quote from — see the pricing pages for exact figures.
FAQ
Frequently asked questions about IT support in Australia
Does Brocent have an office or legal entity in Australia? +
Who actually turns up on site? +
Are you available during Australian business hours? +
What is the response time for Australian clients? +
In which currency are Australian clients invoiced? +
More questions? Visit our full FAQ →
Other Brocent markets
Get IT support running in Australia
Tell us your headcount and which cities you are in — we confirm the delivery model, partner coverage and a fixed price within one business day.