BCS Beam · by Brocent Cloud Service
One agent. Help in seconds, security around the clock.
BCS Beam is the endpoint services client from Brocent Managed IT — a single, lightweight install that lets our engineers help you the moment you need it, and quietly keeps watch over your devices' security health in between.
Why BCS Beam
Support you can see. Security you can measure.
Most remote-support tools ask you to trust a black box. BCS Beam is built the other way around: everything we can do on your machines is visible, logged, consented, and revocable — and the same agent gives you a continuous, evidence-based picture of your security posture.
Instant expert help
Screen sharing, diagnostics, and file delivery in seconds — no downloads, IDs, or passcodes to read over the phone.
Nothing hidden
The Beam tray icon shows you, in real time, whether anyone is connected and who it is. Support you can watch happening.
Always-on health checks
Encryption, antivirus, updates, and known vulnerabilities — checked continuously against industry benchmarks, reported in plain language.
You stay in control
Consent prompts before we connect, a full connection history you can review, and the right to revoke our access at any time.
What's inside
Two services, one quiet install
One signed installer, prepared individually for your organization, sets up both halves of the service. No user configuration, no visible clutter — just a small tray icon that tells you the truth about what's happening.
Pillar one
Remote Support
When something breaks, minutes matter. Your Brocent engineer connects directly — with your permission — and fixes the problem while you watch.
- ✓ Screen assistance — an engineer sees what you see and resolves issues live.
- ✓ Background maintenance — diagnostics and file delivery without interrupting your work, for devices you've approved for unattended care.
- ✓ Chat with your engineer — a message window opens right on the desktop, no app to install.
- ✓ One-click invitations — for a device we don't manage yet, we send a secure, time-limited link; open it and we're helping within a minute.
- ✓ Tied to your tickets — sessions launched from a support ticket are linked to it, so your history tells the whole story.
Pillar two
Security & Health Audit
The same agent quietly measures each device against recognized security standards — read-only, lightweight, and invisible to your users.
- ✓ Baseline compliance — disk encryption, antivirus, firewall, and system-update health checked against CIS-aligned benchmarks.
- ✓ Vulnerability watch — installed software matched daily against the global CVE catalog, prioritized by real-world exploit risk (CVSS, EPSS, CISA KEV).
- ✓ Software hygiene — flags unauthorized remote-access tools, file-sharing clients, and end-of-life software before they become incidents.
- ✓ Patch posture — which devices are behind on security updates, and how far.
- ✓ Clear reporting — branded PDF and Excel reports with a per-device risk score your management can actually read.
Built on transparency
We designed BCS Beam to be accountable to you
Every capability below exists because a remote-access tool without visible limits isn't a tool you can trust — it's a liability with a UI.
You see every connection, as it happens
The Beam tray assistant displays the number of active remote sessions and the account connected — turning "they can access my computer" from an invisible fact into a status you can check at a glance. On staff devices, a consent prompt naming the engineer appears before any screen session begins, and an on-screen banner stays visible throughout.
Every connection leaves a record
Who connected, to which device, when, in what mode, and against which support ticket — each session is written to an audit ledger the moment it starts. Ask your account manager for your connection history at any time; it exports in one click. Remote sessions may also be recorded for quality and audit purposes, and recordings are encrypted before they are archived.
Your data stays on our infrastructure
The entire service — remote-support server, audit platform, session records — runs on Brocent's own servers in Hong Kong. No third-party remote-control cloud sits in the path between your devices and our engineers, and no session data is handed to an outside vendor.
Access ends when you say so
Your devices live in a dedicated, isolated environment that only your organization's service covers. Ask us to revoke access — for one device or all of them — and it's done; when a service agreement ends, offboarding is triggered automatically and reviewed by a person, never left to chance.
The audit agent observes — it doesn't act
The security-audit half of BCS Beam is deliberately read-only: it reports settings, software inventory, and update status, and cannot execute anything on your machines. It never captures your files' contents, your keystrokes, or your screen. Hands-on work happens only through the remote-support channel, with all the visibility described above.
Under the hood
Security facts, plainly stated
Signed, per-customer installer
Your installer is built individually for your organization, digitally signed, and delivered only through your managed deployment channel — never a public download.
Encrypted everywhere
All agent traffic travels outbound over TLS — no inbound ports, no firewall holes. Credentials and enrollment keys are stored encrypted; session recordings are encrypted before archival.
Isolated tenancy
Each customer's devices are segregated at the platform level with their own enrollment identity. Engineers reach your fleet — and only your fleet — under access rules enforced server-side.
Light on your machines
Two small background services with no pop-ups, no toolbars, and no user-visible slowdown. Both components keep themselves current through signed auto-update channels.
One engine, not a stack of tools
Beam is one part of Brocent's own service engine
Managed IT Support isn't assembled from disconnected third-party products stitched together at onboarding. It runs on the same platform Brocent built and operates end to end — BCS Beam is one module in that engine, not a bolt-on.
Fewer hands on your data
One platform means one audit trail and one vendor's data-handling policy, not a patchwork of separate SaaS tools each with their own. Everything Beam sees or does is recorded on Brocent's own infrastructure in Hong Kong — the same platform, not a hand-off to a third party.
Built to find waste, not just fix tickets
Because the engine is ours, its modules talk to each other: BCS IT Security Auditor's License Governance module flags unused, prepaid software seats you're already paying for, and BCS IT Asset Manager tracks hardware and software lifecycle so nothing gets replaced early or renewed by accident.
Explore the rest of the engine
Getting started
Onboarding is our job, not yours
We prepare your package
Brocent builds your organization's dedicated BCS Beam installer — branded, signed, and keyed to your isolated environment.
Silent rollout
We deploy through your existing management channel with zero user interaction — or send secure self-install links for individual devices. Your current tools keep working during the transition.
Day-one value
Devices appear in our support console immediately, the first security-posture picture follows within a day, and your team simply calls us when they need a hand.
Questions we're asked
Frequently asked questions
What exactly can Brocent see on our machines? +
Two things, and only two. The audit agent reads device facts: security settings, installed-software names and versions, and update status — never file contents, browsing, or keystrokes. Screen access happens only in a remote-support session, which is visible in the tray, logged, and — on consent-enabled devices — starts only after the user approves it.
Will our users notice it? +
Only when they want to. There's a small tray icon (that's a feature — it's your window into active sessions) and nothing else: no pop-ups, no performance drag, no update prompts. Support arrives when asked for; the audit runs silently in the background.
Where is our data stored? +
On Brocent's own infrastructure in Hong Kong — the remote-support server, the audit platform, and all session records. No third-party remote-access cloud carries your sessions, and archived session recordings are encrypted before storage.
Can we review who connected to our devices? +
Yes, always. Every session — including invitations that were merely issued — is in the audit ledger with the engineer's name, the device, the time, the session type, and the related support ticket. Your account manager can provide the full history on request, exportable to a spreadsheet.
What happens if we end the service? +
Offboarding is built in, not an afterthought. Ending an agreement automatically flags your environment for access removal, a Brocent engineer confirms and executes it, and new-device enrollment is revoked at the same time. The agent uninstalls cleanly like any standard application.
Does this replace our antivirus or other security tools? +
No — it complements them. BCS Beam verifies that your protections are actually on and healthy, watches for vulnerabilities they don't cover, and gives you the evidence in one report. It coexists happily with your existing security stack.
Ready when you are
BCS Beam is included in Brocent Managed IT service plans. Talk to your account manager about rolling it out across your fleet — most organizations are fully covered within days.
Feature availability may vary by service plan. Session recording and audit policies are detailed in your service agreement.