Managed IT Support Services
Your Virtual IT Department — Proactive, Predictable, and Globally Delivered
Fully outsourced IT for growing businesses across Asia — 24/7 monitoring, multilingual helpdesk, security governance, backup & DR, and a virtual CTO. Billed simply, per employee, per month.
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Brocent's Managed IT Support Service is a fully outsourced IT department for Asia-Pacific businesses — 24/7 monitoring, multilingual helpdesk, and a 15-minute P1 response SLA. Pricing is market-specific, not a flat global rate — Startup plans run RMB¥26.40/user/month in mainland China, S$99/user/month in Singapore, and HK$109/user/month in Hong Kong.
2,500+
Engineers
100+
Countries
24/7
NOC & Helpdesk
15-min
P1 Response
Figures as reported in our client engagements — see the full case study library →
Local Delivery, Enterprise-Grade Standards
Professional IT support, transparently priced
What "enterprise-grade" actually means in each market — stated plainly, backed by numbers you can verify.
Hong Kong
- Published 4-hour onsite SLA, documented in every contract
- Direct Kwun Tong office and engineering team
- Per-employee pricing scales with you — no oversized enterprise contract for a 5-person team
Singapore
- Delivered from Brocent's own Global HQ (151 Chin Swee Road)
- 8+ languages, WhatsApp support built in as standard
- One contract covers your whole APAC footprint — no per-country markup
Mainland China
- Dual-entity structure (HK + 博迅) — operational before your entity/bank account is ready
- MLPS & PIPL compliance built into standard delivery, not a paid add-on
- Clean, fapiao-compliant procurement from day one
Everything your IT team would do
Five pillars, one monthly bill
No hidden scope. Every plan starts with these five capabilities, fully managed.
24/7 NOC Monitoring
Servers, network, endpoints & cloud, watched around the clock.
Multilingual Helpdesk
EN/ZH/JA/HI support with guaranteed response times.
Security Governance
Monthly patching aligned to ISO 27001.
Backup & DR
Automated daily backups with restore testing.
vCIO Strategic Input
Senior IT leadership for roadmap & vendor management.
Proof, not promises
Results our clients measure
3 Asian offices, one IT bill
Regional financial services firm consolidates HK, Shanghai & Singapore IT under one managed contract.
41% cost reduction
Read the full story →153 stores, 13 countries
Retail chain deploys standardized IT across APAC with 100% on-time delivery.
100% on-time delivery
Read the full story →Real, market-specific list prices — not a single global average. Don't see your market? Get a quote for your location →
Plans & Pricing
Simple, per-employee pricing
Startup
1–5 employees
Valid through 13 Sept 2026
Established
5–300 employees
Valid through 13 Sept 2026
Growth
10–500 employees
Valid through 13 Sept 2026
Click a market tab or "Choose" a plan — the summary below updates live.
Start My Plan
Included in Every Plan — Startup to Enterprise
What's actually included, verified against our service registry
Mobile Device Management (MDM) — add-on, every tier. See MDM & BYOD Management →
Incident response — bundled free on Enterprise; add-on on Startup/Established/Growth.
Need next-gen EDR (CrowdStrike / SentinelOne / Defender for Endpoint) beyond the base antivirus/EDR above? Managed Endpoint Security Protection →
Add-Ons & Extras
Need more than the base plan? Select what you need.
Click to add — your estimate above updates live. Items marked ◆ Indicative show a starting reference price; your vCIO confirms the exact rate for your market. One-time items (Token Packages, Quick Security Check) are billed separately from your monthly plan.
Shared Infrastructure
Token PackagesPre-purchased, pay-as-you-go IT hours — one-time purchase, not monthly
Additional Services
Managed Cyber Security (MCSS)
Show full plan comparison ▾
This compares plan mechanics (headcount limits, onboarding hours, dedicated account manager, etc.) — a different dimension from the "included in every plan" security capability list above. See the full 35-item comparison on the managed-services page.
Startup
Established
Growth
Enterprise
Getting Started
Company size
1–5 staff
5–300 staff
10–500 staff
25+ staff
Devices per user (max)
1
3
3
5
Remote workforce devices
1
2
3
3
Onboarding hours (complimentary)
1 hour
5 hours
10 hours
20 hours
Coverage & Response
24×7×365 monitoring
✓ Included in every plan
15-min P1 response
✓ Included in every plan
Multilingual support (EN/ZH/JA/HI)
✓ Included in every plan
Managed premium firewall
✓ Included in every plan
Microsoft & 3rd-party app updates
✓ Included in every plan
People & Account Management
Dedicated account manager
—
✓
✓
✓
Dedicated Service Desk agent
—
—
✓
✓
Dedicated Infra support engineer
—
—
—
✓
IT vendor management
—
—
—
10 IT vendors
IT budget preparation
Billable
Annual
Bi-Annual
Bi-Annual
Monitoring, Reporting & Extras
Website & domain monitoring
—
✓
✓
✓
Asset & inventory management
USD 500
Annual
Bi-Annual
Bi-Annual
Infrastructure monitoring (endpoint + network)
✓ Included in every plan
Token-based onsite support (incl. non-hours/weekend/holiday)
✓ Included in every plan
Monthly executive report
✓ Included in every plan
Explore Managed IT Services
Every managed capability, in one place
Managed Cloud Services
M365, Azure & multi-cloud, fully managed.
⛁Cloud Managed Backup
Automated, tested, immutable backup.
📶Managed Wireless Network
Enterprise WiFi, designed & monitored.
☎Managed Cloud PBX
Cloud telephony across every office.
🖧Network & Hardware Maintenance
Firmware, CMDB & lifecycle management.
🧑💻Full-Time Onsite IT Support
Dedicated onsite engineers, any city.
Where We Support You
Choose your region
Hong Kong
Direct office, 4hr onsite SLA
B-TEST PILOT 🇸🇬Singapore
Direct office, regional hub
B-TEST PILOT 🇨🇳China
5 major cities
🇲🇾Malaysia
KL & nationwide coverage
🇮🇳India
Mumbai, Delhi, Bangalore
🇯🇵Japan & Korea
Tokyo, Seoul & more
🇹🇼Taiwan
Taipei & nationwide
🌐All 80+ cities
Browse the full directory
Frequently Asked
Common questions, answered directly
Q. What does Brocent's Managed IT Support Service include?
24/7 NOC monitoring, multilingual helpdesk, security governance aligned to ISO 27001, automated backup and DR, and vCIO strategic input — one monthly bill, no hidden scope.
Q. How much does managed IT support cost?
Pricing is set per market. Startup plans run HK$109/user/month in Hong Kong, S$99/user/month in Singapore, and RMB¥26.40/user/month in mainland China; Established runs HK$159/user/month / S$145/user/month / RMB¥38.20/user/month; Growth runs HK$199/user/month / S$178/user/month / RMB¥53/user/month. Enterprise is always custom. Valid through 13 Sept 2026.
Q. Do you support businesses in Hong Kong, Singapore, and mainland China?
Yes to all three. Brocent has a direct Hong Kong office with a 4-hour onsite SLA, Singapore is Brocent's Global Headquarters (151 Chin Swee Road), and mainland China is served through a dual-entity structure (HK contracting entity plus a mainland entity) — so we can start work before your China entity or bank account is even ready.
Q. What's your response time SLA?
15-minute response for P1 (critical) incidents, with published SLA tiers for lower-priority issues.
Q. What's the difference between Managed IT Support and Token Service?
Managed IT Support is a recurring monthly plan covering your full environment. Token Service is pre-purchased, pay-as-you-go IT hours for ad-hoc needs.
Q. How do I get a custom quote?
Submit the form below — a vCIO responds within one business day, no obligation.
Ready for IT that just works?
Talk to a vCIO about your environment — no obligation, response within one business day.