IT support by the hour. Pay once, use it for a year.
1 token = 1 hour of on-site or remote IT support. Buy a prepaid pack, raise tickets whenever you need an engineer — no subscription, no monthly minimum, no lock-in.
Prices reflect local engineer rates in each market — all three markets are shown on every pack.
Buy a pack
Choose a token pack for your market. Tokens land in your balance the same day.
Raise tickets anytime
On-site dispatch, remote helpdesk, IMAC — all draw from the same balance.
Watch your balance
Signed service report per job, weekly balance statement, low-balance alert.
Lite · 20 tokens
≈ HK$49.85 / hour
- ✓ 12-month validity, yearly goodwill extension
- ✓ On-site, remote & IMAC from one balance
Standard · 50 tokens
≈ HK$44.32 / hour
Save 11% vs Lite rate
- ✓ 12-month validity, yearly goodwill extension
- ✓ On-site, remote & IMAC from one balance
Plus · 100 tokens
≈ HK$38.78 / hour
Save 22% vs Lite rate
- ✓ 12-month validity, yearly goodwill extension
- ✓ On-site, remote & IMAC from one balance
Max · 250+ tokens
Custom quote
- ✓ 12-month validity, yearly goodwill extension
- ✓ On-site, remote & IMAC from one balance
Effective hourly rates shown are pack price ÷ tokens. On-site visits bill a 2-token minimum in business hours (higher evenings, weekends and public holidays — see billing rules below). Remote work bills in 15-minute blocks. Minimum first purchase: 20 tokens per service zone.
What consumes a token?
No hidden costs — the full deduction rules, published up front. These are the same rules written into your service agreement.
On-site visits (deducted in tokens)
- Business hours (09:00–18:00, Mon–Fri)
- 2 tokens, then 1 token / hour
- Evening (18:00–22:00, Mon–Fri)
- 3 tokens, then 1.5 tokens / hour
- Late night / weekends (22:00+ or any time Sat–Sun)
- 4 tokens, then 2 tokens / hour
- Public holidays (any time)
- 6 tokens, then 3 tokens / hour
Remote support (4 blocks = 1 token)
- Business hours (09:00–18:00, Mon–Fri)
- 2 blocks, then 1 block / 15 min
- Evening (18:00–22:00, Mon–Fri)
- 3 blocks, then 2 blocks / 15 min
- Late night / weekends
- 4 blocks, then 2 blocks / 15 min
- Public holidays
- 6 blocks, then 3 blocks / 15 min
Surcharges (flat, published)
- Heavy part transport (server, network chassis)
- +1 token
- Remote site travel
- <30 km: +1 token · 30–50 km: +2 tokens (max 2 per visit)
- Late cancellation (<24h before scheduled visit)
- 2 tokens
Full commercial terms are published on the Price Assumptions page. See the Token Service page for how requests are dispatched and tracked.
Your prepayment is protected
✓ 12 months + goodwill extension
Tokens are valid 12 months. If a balance is left over, ask your account manager — a one-time goodwill extension is available each contract year.
✓ A partner that gets cheaper
As your IT stabilises and consumption drops, ask your account manager for an annual review — token usage trends inform your next renewal quote, so a lighter-touch year is reflected back to you rather than locked in at the original volume.
✓ Always know your balance
A signed service report after every job, a weekly balance statement, and a low-balance alert before you run out.
Managed IT plan or token pack — which is right for us?
The most common question we get. The honest answer depends on how often things break.
Choose a Managed IT plan when…
- You raise issues weekly — above ~4 tickets/month, a fixed per-user fee beats token burn
- You want prevention, not just repair — 24/7 monitoring, patching and a security baseline come standard
- You need a predictable budget — one fixed monthly number per user (from HK$109/user/mo)
Choose a token pack when…
- Issues are occasional — a few tickets a month; you pay only when something happens
- You already have some IT — tokens cover overflow, site visits and after-hours
- You're not ready for a contract — no subscription, no per-user commitment
Not sure which fits? Real, per-market Managed IT pricing is on Homepage B — compare it directly against the token rates above.
Compare Managed IT pricing →Frequently asked questions
View all FAQs →How much does IT support cost per hour in Hong Kong?
Brocent's prepaid tokens work out to HK$38.78–HK$49.85 per hour of IT support in Hong Kong, depending on pack size — the 20-token Lite pack is HK$997 (HK$49.85/hour) and the 100-token Plus pack is HK$3,878 (HK$38.78/hour). Equivalent ranges apply in Singapore and Mainland China — see the pricing above.
Full answer in the FAQ centre →What exactly counts as one token?
One token equals one hour of on-site engineering time during business hours. Remote support is billed in 15-minute blocks (4 blocks = 1 token), so short remote fixes consume less than a full token. On-site visits carry a 2-token minimum in business hours; evenings, weekends and public holidays bill at published multipliers — see the deduction rules above.
Full answer in the FAQ centre →What is the difference between a Managed IT plan and a token pack?
A Managed IT plan is a fixed monthly fee per user (from HK$109/user/mo) that includes 24/7 monitoring, help desk, patching and a security baseline. A token pack is prepaid hours (from HK$38.78/hour) you spend only when something needs fixing — no subscription, no per-user fee. Rule of thumb: more than ~4 tickets a month, the plan is usually cheaper; fewer, tokens are.
Full answer in the FAQ centre →What happens to unused tokens after 12 months?
Tokens are valid for 12 months from purchase. If you have balance left over, contact your account manager — Brocent grants a one-time goodwill extension of the unused balance each contract year, per the token service agreement.
Full answer in the FAQ centre →Can I top up before running out?
Yes — you'll get a low-balance alert before you run out, and a top-up purchase lands the same day.
Full answer in the FAQ centre →Can multiple offices share one token balance?
Tokens are purchased per service zone (minimum 20 tokens per zone). Offices within the same zone share one balance; a group with offices in different markets holds one balance per market, each billed at local rates.
Full answer in the FAQ centre →Do you issue local tax invoices — fapiao, GST?
Yes. Mainland China purchases receive a fapiao (发票); Singapore invoices itemise GST; Hong Kong invoices are issued by our HK entity.
Full answer in the FAQ centre →Is there an SLA on token requests?
Yes — token requests follow Brocent's standard P1–P5 priority system: urgent issues get a 4-hour onsite response, available 24×7 on request, while lower-priority requests are handled next business day. See the full SLA & priority definitions for all five levels.
Full answer in the FAQ centre →Not sure which pack fits?
Tell a consultant your team size and what usually breaks — they'll size the right pack in one conversation. No pressure, no obligation.
