Manufacturing & Industrial · IT & OT Security · Global
IT for manufacturers worldwide — from shop floor to cloud
Multi-site IT management, OT/IT convergence security, and greenfield factory deployments across Asia, Europe (Germany, Poland), the Americas (Brazil, Mexico), and beyond — one accountable partner across every plant, every country.
The Challenge
Manufacturing IT in Asia requires a different playbook
OT/IT convergence creates security blind spots
Legacy industrial control systems were never designed to be internet-connected. As factories adopt Industry 4.0 connectivity, the attack surface expands dramatically — and most IT teams lack the OT expertise to identify and address the risks before a ransomware operator does.
Multi-country factory networks are a management nightmare
A manufacturer with plants in China, Vietnam, Malaysia, Germany, and Brazil cannot rely on a different local IT vendor in each country. Inconsistent standards, language barriers, and variable SLA quality create operational risk that compounds with every new facility — especially when plants span multiple continents.
Production downtime costs are measured in minutes
A production line stoppage at a high-volume electronics factory can cost more per hour than an entire year of IT managed services fees. Manufacturers need IT partners who understand that a network outage is not just an IT problem — it's an operational emergency.
Green-field factory IT in new markets moves fast
Opening a new facility in Brazil, Germany, Vietnam, or Indonesia requires simultaneous buildout of networking, OT connectivity, endpoint management, security baseline, and ERP/MES integration — often in a country where your global IT team has no existing presence, vendor relationships, or knowledge of local regulations.
Our Solution
Designed for the realities of industrial IT
Factory cybersecurity from shop floor to cloud
We conduct OT network segmentation audits, deploy ICS-aware monitoring, and implement zero-trust access controls between corporate IT and production OT environments. Our incident response protocols are tuned for manufacturing — 11-minute ransomware containment is a benchmark we have achieved with real clients.
Cybersecurity Services →One SLA across all your Asia plants
We manage network infrastructure, endpoints, server rooms, and helpdesk functions across your full portfolio of Asia facilities — same standards, same escalation path, same documentation. Whether you have 3 plants or 30, your HQ IT team deals with a single accountable partner.
Managed IT Services →IT-ready factories from day one
Our project teams handle end-to-end factory IT buildouts: structured cabling, Wi-Fi and wired networking, CCTV, access control, server room setup, OT network design, endpoint provisioning, and MES/ERP connectivity. We coordinate local contractors and manage logistics for hardware in all covered markets.
IT Consulting & Projects →Scale IT capacity with your production ramp-up
Token Service lets manufacturing companies draw down IT services on demand — perfect for ramp-up phases, new-line commissioning, or temporary capacity needs during peak production seasons. No fixed headcount commitment. No 24-month MSP contract minimum.
Token Service Pricing →Client Results
Manufacturing IT delivered at scale
Challenge
A German automotive Tier-1 supplier expanding production into Brazil and Mexico needed to replicate its Germany IT and OT standards across new greenfield plants — including OT/IT network segmentation for robotic assembly lines, SAP S/4HANA connectivity, and compliance with both German BSI baseline and Brazilian LGPD data protection requirements. No local IT capability existed in either new country.
Solution
Brocent designed a global factory IT template from the Germany baseline, then adapted it for Brazil's NF-e fiscal system requirements, LGPD data handling rules, and Mexico's local telecom environment. Local engineers in São Paulo, Curitiba, and Monterrey executed the deployments in parallel with production commissioning, while Brocent's China team maintained the Suzhou plant under the same unified managed service.
Results
- ✓ Brazil and Mexico plants IT-ready on production commissioning schedule
- ✓ OT/IT segmentation validated across all 4 countries by the client's global security team
- ✓ Single managed service SLA spanning Germany, Brazil, Mexico, and China
"Having a partner who understood both BSI baseline requirements and Brazilian LGPD in the same conversation — and could execute in four countries simultaneously — was genuinely rare."
Challenge
A global manufacturer operating a 3,500-person campus in Shanghai experienced a ransomware attack that began encrypting production systems on a Tuesday morning at 6:47 AM. Legacy IT infrastructure had no OT/IT segmentation and no automated threat containment.
Solution
Brocent's incident response team was engaged following the attack and, during the subsequent 90-day remediation, deployed full OT/IT network segmentation, Microsoft Defender for Endpoint with EDR, 24/7 SOC monitoring, and backup systems with immutable snapshots. A new incident response playbook was delivered for the client's internal team.
Results
- ✓ Post-remediation: 11-minute mean time to contain in subsequent simulation
- ✓ Full OT/IT network segmentation implemented across campus
- ✓ Zero production disruption in 18 months post-remediation
"The 11-minute containment time in our drill was something we didn't think was achievable with our complexity. It is now our baseline expectation."
Challenge
A North American electronics contract manufacturer expanding from China into Vietnam, Malaysia, and Brazil needed to replicate China IT standards across three new countries simultaneously — including OT connectivity for SMT lines, ERP integration, and compliance with each country's local data and fiscal regulations.
Solution
Brocent deployed structured networks, OT-to-IT gateway segmentation, endpoint management, and MES integration across 6 facilities over a 12-month programme. Bilingual project managers in Ho Chi Minh City, Kuala Lumpur, and São Paulo served as primary contacts, while a central architecture team in Hong Kong maintained global standards.
Results
- ✓ 6 plants across 3 countries IT-ready within the 12-month target
- ✓ OT/IT segmentation certified by the client's global security team in all markets
- ✓ ERP connectivity to SAP S/4HANA live across all Vietnam, Malaysia, and Brazil plants
"Replicating China IT standards in three countries on different continents in parallel sounded ambitious. Brocent had the engineers on the ground to make it happen."
Global Coverage
On-ground engineers in the world's major manufacturing hubs
We maintain local engineering capacity across the primary manufacturing corridors of Asia, Europe, and the Americas — not remote support from a central hub, but engineers who know the industrial parks, logistics realities, local regulations, and supply chains in each market.
China
- Shanghai
- Shenzhen
- Guangzhou
- Beijing
- Suzhou
- Wuhan
- Dongguan
- Chengdu
- Tianjin
- Hangzhou
Vietnam
- Ho Chi Minh City
- Hanoi
- Binh Duong
- Dong Nai
- Hai Phong
- Da Nang
Malaysia
- Kuala Lumpur
- Penang
- Johor Bahru
- Selangor
- Cyberjaya
Thailand
- Bangkok
- Eastern Seaboard (Amata/HEMARAJ)
- Chonburi
- Rayong
Indonesia
- Jakarta
- Surabaya
- Karawang
- Bekasi
India
- Bangalore
- Chennai
- Pune
- Hyderabad
- Gurugram
Philippines
- Metro Manila
- Cebu
- Clark Freeport
Singapore
- Singapore (HQ coordination hub)
Germany
- Munich
- Stuttgart
- Hamburg
- Frankfurt
- Düsseldorf
- Wolfsburg
Poland
- Warsaw
- Wrocław
- Łódź
- Poznań
- Kraków
Czech Republic
- Prague
- Mladá Boleslav
- Ostrava
Hungary
- Budapest
- Győr
- Miskolc
Netherlands
- Amsterdam
- Eindhoven
- Rotterdam
United Kingdom
- London
- Birmingham
- Manchester
- Bristol
Brazil
- São Paulo
- Curitiba
- Manaus (Zona Franca)
- Porto Alegre
- Campinas
Mexico
- Monterrey
- Mexico City
- Guadalajara
- Juárez
- Tijuana
USA
- Detroit
- Houston
- Los Angeles
- Chicago
- Raleigh-Durham
Canada
- Toronto
- Windsor
- Oshawa
- Vancouver
Argentina
- Buenos Aires
- Córdoba
- Rosario
Colombia
- Bogotá
- Medellín
- Barranquilla
Technology
OT/IT tool stack for manufacturing environments
Our engineers are certified and experienced across the platforms that Asia's largest manufacturers depend on — from enterprise networking and endpoint security to OT-specific monitoring and ERP integration.
We do not sell specific vendor products. We recommend and implement the right tool for each environment — including legacy OT systems that pre-date modern security tooling and require compensating controls rather than direct deployment.
| Tool / Platform | Primary Use in Factory IT |
|---|---|
| Microsoft Defender for Endpoint | EDR / endpoint protection across IT assets |
| Claroty / Dragos | OT/ICS asset discovery and anomaly detection |
| Cisco / HPE Aruba | Industrial networking and OT-zone Wi-Fi |
| Fortinet FortiGate | OT/IT firewall segmentation |
| Veeam | Backup and disaster recovery for factory servers |
| Microsoft Intune | Endpoint management and compliance baseline |
| PRTG / Zabbix | Network and infrastructure monitoring |
| SAP S/4HANA / Oracle ERP | ERP integration and connectivity management |
Flexible Engagement Model
Token Service: IT capacity that scales with your production ramp-up
Manufacturing IT needs vary dramatically from month to month — a factory commissioning project requires far more IT capacity than steady-state operations. Token Service eliminates the mismatch between fixed IT contracts and variable manufacturing IT demand.
- · Network infrastructure deployment
- · OT/IT segmentation design
- · ERP/MES connectivity setup
- · Security baseline implementation
- · Staff IT onboarding
- · Hypercare support
- · Issue resolution and optimisation
- · Monitoring fine-tuning
- · Additional line commissioning
- · Compliance documentation
- · Managed helpdesk
- · Patch management
- · Security monitoring
- · Quarterly reviews
- · Carry-forward unused tokens
FAQ
Questions from manufacturing IT leaders
What's the difference between OT security and regular IT security in a factory?
Operational Technology (OT) refers to the hardware and software that controls physical processes — CNC machines, PLCs, SCADA systems, MES platforms. Unlike IT systems, OT systems prioritise availability and cannot be patched or restarted on a typical IT schedule. OT security requires specialised tools (like Claroty or Dragos) and architectures that monitor without disrupting production, plus network segmentation that isolates the shop floor from the corporate network.
Can you handle a multi-country factory IT rollout with tight timelines?
Yes. Our record includes a 13-country, 153-site APAC deployment over 14 months, and multi-continent rollouts spanning Asia, Germany, Brazil, and Mexico simultaneously. We maintain project management capability and local engineer networks across all major manufacturing corridors globally. For urgent greenfield deployments, Token Service allows us to mobilise resources quickly without a lengthy contract negotiation.
Our factory runs legacy industrial control systems. Can you support them?
We have experience with legacy ICS environments, including systems that cannot be patched or connected to the internet directly. Our approach focuses on network segmentation (creating 'air-gap adjacent' zones), monitoring at the network level without touching the ICS directly, and implementing compensating controls that don't require changes to the OT system itself.
How quickly can you respond to a production-impacting IT incident?
For clients on our Managed Services or Token Service plans, we guarantee 1-hour remote response for production-impacting incidents (P1). Onsite SLA varies by location — in major manufacturing hubs like Shanghai, Shenzhen, HCMC, and Penang, we maintain 4-hour onsite response capability. Our post-incident report for the Shanghai campus client documented an 11-minute mean containment time after implementing our security architecture.
We're diversifying production from China to other regions. Can you replicate our IT setup?
This is one of our most common engagement types. Whether you're expanding to Vietnam, relocating to Germany, or building new capacity in Brazil or Mexico, we document your existing IT baseline, identify what can be replicated directly and what needs adaptation for the target country's regulatory, fiscal, and infrastructure environment, and execute in parallel with your production transfer. We handle local vendor coordination, hardware sourcing, language requirements, and compliance documentation in every country.
Let's talk about your global manufacturing IT requirements
Whether you're commissioning a new factory in Brazil, securing an OT environment in Germany, expanding from China into Southeast Asia, or consolidating multi-site IT across three continents — our team can scope a solution within a week.