IT Services — vCIO Program

Jie Zhang

Founder & CEO — setting the IT strategy behind Brocent's global reach

IT Solutions Strategy

Founder of Brocent. Since 2007, has led the company's growth from a regional China IT services firm to a globally recognised managed IT services provider operating in 100+ countries. Drives strategic direction, key partnerships, and Brocent's expansion into new markets. As Brocent's vCIO for IT Solutions Strategy, Jie works directly with client leadership teams to translate business goals into a practical, board-ready technology roadmap — the same playbook that grew Brocent from one Beijing office into a 100+ country network.

Dedicated Skills

Business StrategyGlobal ExpansionClient PartnershipsIT Strategy RoadmappingMulti-Country Expansion PlanningBoard-Level Advisory

Supported Languages

Mandarin ChineseEnglish

Consultation Topics

IT Solutions Strategy

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Successful Projects

Telecom · Data Centre Services

April 2021 – ongoing

Global telecom infrastructure provider — 24×7 global IT support across 68 countries

A global telecommunications company required a partner capable of delivering 24×7 on-site IT support, hardware break-fix, device staging, and warehouse services across 68 countries for their IP VPN and network device operations.

countries

24×7

SLA

single partner

What we delivered

Country-based IT warehouse and spare parts inventory management
In-warehouse hardware staging and configuration
24×7 global incident response for network hardware
Last-mile local delivery and onsite installation
Multi-language 24×7 service desk coordination

LOCATIONS

68 countries worldwide

SCOPE

Warehouse & LogisticsBreak-Fix24×7 NOCNetwork

Retail · Professional IT Service

Jun 2022 – ongoing

European lifestyle retailer — store IT rollout & 24×7 service desk across EMEA and APAC

An EMEA-headquartered lifestyle retailer expanding into Asia engaged Brocent to standardise store IT and provide a follow-the-sun service desk — bridging its European head office with new retail locations across Greater China.

EMEA+APAC

coverage

24×7

SLA

sites

What we delivered