Bilingual managed IT support from Tokyo
5 CCNP-certified bilingual (Japanese/English) engineers, based in Tokyo since 2019, deliver managed IT, network & server management, and Microsoft 365 support with APPI-aligned data handling — for FSI, retail, and manufacturing clients.
- 5
- CCNP-certified engineers
- 2019
- Tokyo office established
- 4-hr
- Onsite response SLA
- JP & EN
- Bilingual helpdesk
Why Brocent in Japan
A bilingual team that understands Japanese enterprise IT
Brocent Japan K.K. has run a Tokyo-based, bilingual team since 2019 — built for the procurement cycles and operational expectations of Japanese enterprise IT, not a translated version of an offshore playbook.
Truly bilingual, not translated
5 CCNP-certified engineers work fluently in both Japanese and English, serving FSI, retail, and manufacturing clients since 2019.
APPI-aligned data handling
Data handling and access governance practices are aligned with Japan's Act on Protection of Personal Information (APPI) and the My Number Act.
Tokyo anchor, wider coverage
Tokyo is the direct-office anchor, with Osaka, Nagoya, and Fukuoka covered through Brocent's partner network for nationwide reach.
Tokyo office
Brocent Japan K.K.
Established in 2019, Brocent's Tokyo office runs a bilingual (Japanese/English) team from Akihabara.
Legal entity
Brocent Japan K.K.
Languages
Japanese · English
Response time
4-hour onsite SLA
Compliance
APPI · My Number Act
5 CCNP-certified bilingual engineers based in Tokyo, serving FSI, retail, and manufacturing clients since 2019. Osaka, Nagoya, and Fukuoka are covered through Brocent's partner network.
Established 2019. 5 CCNP-certified bilingual engineers serving FSI, retail, and manufacturing clients. Deep knowledge of Japanese enterprise IT culture and procurement cycles.
Services in Japan
What Brocent runs in Japan
Bilingual delivery across the same managed IT, cloud, and network capability Brocent runs in every direct-entity market.
Managed IT Services
Bilingual helpdesk and ongoing managed IT support for Tokyo and nationwide clients.
Learn more →Cloud Solutions
Microsoft 365 rollout and cloud infrastructure support, delivered in Japanese and English.
Learn more →Cybersecurity
Security hardening and APPI-aligned data handling for regulated and enterprise clients.
Learn more →Proven in the field
Bilingual managed IT for a Japan-headquartered manufacturer
A Japanese precision-manufacturing group with plants and sales offices in Tokyo and Osaka engaged Brocent's Japan Regional Office for bilingual managed IT — combining a local service desk with on-site dispatch engineers and APPI-aligned data handling.
- ✓ Bilingual (Japanese/English) service desk with 8×5 coverage
- ✓ On-site deskside engineers for Tokyo HQ and Osaka plant
- ✓ APPI-compliant data handling and access governance
- ✓ Ongoing engagement since 2021
Real pricing
See real pricing before you talk to sales
Every number below is the same live data our sales team quotes from — no separate "website price."
Managed IT Support pricing
Real per-market monthly plans, from Startup to Enterprise, with live pricing by market.
Token Service
Prepaid support hours for on-site, remote, cloud and project work — no monthly contract.
Per-visit / per-seatDispatch & On-site Rates
On-site engineer visits billed per country, plus dedicated engineer placement rates.
SecuritySecurity Services
Free M365 security check, vulnerability scanning, patch management and more.
Software & hardwareThird-Party Tools
Microsoft 365, backup, endpoint security, networking hardware and more — resold and managed.
Compliance
APPI and My Number Act-aligned delivery
Japan engagements align data handling and access governance with the Act on Protection of Personal Information (APPI) and the My Number Act. Managed IT plan pricing, add-ons, and token packages below are the same real numbers Brocent's sales team quotes from — see the source-of-truth pricing pages for exact figures.
FAQ
Frequently asked questions about IT support in Japan
Is the Japan support team truly bilingual? +
Which Japanese cities does Brocent cover? +
Does Brocent handle APPI compliance? +
What's the on-site response SLA in Japan? +
More questions? Visit our full FAQ →
Other Brocent markets
Get bilingual IT support running in Japan
Tell us about your Tokyo or nationwide requirements — we'll confirm coverage and connect you with the Japan team.