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Managed IT services by industry

Each sector buys IT support for a different reason: confidentiality for law firms, patient data for clinics, 24-hour trading for hotels. Pick your industry to see the risks we plan for, the regulation we design around, signed contracts in that sector and what it costs, from HK$195 per user per month in Hong Kong and S$100 in Singapore.

2007founded in Beijing
11local legal entities
100+countries and regions
10+ yrslongest client relationships
Find your industry Filter by market and by what matters most.

Showing all 10 industries.

01

IT support for ten industries

Every page lists the problems, the controls, the regulation and the price for that sector.

The quiet main lobby of an office tower in Central, Hong Kong, with security gates, timber-panelled lift doors and a landscape painting on the wall — IT support for law firms Hong Kong Sector guide
IT support for law firms in Hong Kong

Client confidentiality, matter data and deadline-driven days for law firms.

Hong KongSingapore
A staff member in a green uniform walks past the consultation room doors and queue-number screens at a public clinic in Sai Kung, Hong Kong — healthcare and life sciences IT support Hong Kong 3 contracts
Healthcare and life sciences IT support in Hong Kong

Clinics, medical groups, pharmaceutical and device companies: patient data, clinical systems, regional offices.

Hong KongSingapore
A chef in whites ladles soup over a steaming counter in a Hong Kong restaurant kitchen, with stacks of blue-and-white bowls in front — hospitality IT support Hong Kong 1 contract
Hospitality IT support in Hong Kong

Hotels and restaurant groups: 24-hour operations, guest Wi-Fi, payments and point of sale.

Hong KongSingapore
Looking up at a dark granite column marked with floor numbers in the glass-walled lift lobby of an office tower in Central, Hong Kong — IT support for financial services Hong Kong 5 contracts
IT support for financial services in Hong Kong

Funds, family offices, banks and insurers: uptime, regulator expectations and cyber risk.

Hong KongSingapore
Rows of empty desks and mesh chairs in a bright open-plan shared office in Admiralty, Hong Kong — IT support for accounting firms Hong Kong 3 contracts
IT support for accounting firms in Hong Kong

Accounting, consulting and design firms: client data, busy seasons, small IT teams.

Hong KongSingapore
Students work at rows of computers during a lesson in a training institute computer room in Hong Kong — IT support for international schools Hong Kong Sector guide
IT support for international schools in Hong Kong

International schools and training providers: student data, term-time peaks, shared devices.

Hong KongSingapore
Volunteers and visitors browse racks of donated clothing in a charity shop in Tsuen Wan, Hong Kong — NGO IT support Hong Kong Sector guide
NGO IT support in Hong Kong

NGOs and charities: tight budgets, donor data and staff working across offices and the field.

Hong Kong
Low-angle view along a line of parked goods lorries on a Hong Kong street, with more trucks waiting in the distance — logistics IT support Hong Kong Sector guide
Logistics IT support in Hong Kong

Shipping, freight and warehousing: round-the-clock operations, many sites, handheld devices.

SingaporeHong Kong
Seen from behind, a craftsman hand-paints porcelain at a workbench crowded with paint-stained bowls in a Hong Kong porcelain workshop — manufacturing IT support Hong Kong 5 contracts
Manufacturing IT support in Hong Kong

Multi-site factories: production-line uptime, OT/IT security and local engineers.

Hong KongSingapore
Shoppers stroll past rows of boutiques beneath the vaulted glass roof of a luxury shopping mall at Marina Bay, Singapore — retail IT support Hong Kong 6 contracts
Retail IT support in Hong Kong

Stores and chains: POS and payments, new-store openings and peak-season cover.

Hong KongSingapore
02

Which services each industry uses most

Microsoft 365 security audit

A scored baseline before anything changes; the usual first step for confidential-data sectors.

Law firmsProfessional servicesFinancial servicesHealthcare and life sciences

Audit scope and price →

24×7 cover (Premium)

15-minute response around the clock for sites that never close.

HospitalityShipping & logisticsManufacturingRetail

How response times are measured →

On-site engineers

Token-based visits, resident engineers (FTE) or part-time cover (PTE).

ManufacturingRetailHealthcare and life sciencesEducation

Resident and part-time engineers →

Managed Wi-Fi and network

Separate guest, staff, payment and device networks.

HospitalityEducationRetailShipping & logistics

Managed wireless network →

03

Signed contracts by sector

Anonymised, from signed contracts: service, region and term only.

Healthcare and life sciences

A global pharmaceutical company: resident desk support across Asia

  • Client type: pharmaceutical company
  • Service: full-time and part-time resident engineers (FTE / PTE)
  • Region: Hong Kong, Taiwan, South Korea, mainland China; briefly two offices in Europe in 2025
Healthcare and life sciences →
Healthcare and life sciences

A multinational pharmaceutical company: resident engineers in Singapore

  • Client type: pharmaceutical company
  • Service: full-time resident engineers (3 people)
  • Region: Singapore
Healthcare and life sciences →
Healthcare and life sciences

A global medical device company: on-site support across mainland China

  • Client type: medical device company
  • Service: on-site L1 end-user support (FSE)
  • Region: mainland China, 30+ sites in 20+ cities
Healthcare and life sciences →
Hospitality

International F&B chain: managed IT and POS support across 40+ outlets, China and South-East Asia

  • Central service desk for HQ and 40+ store locations
  • POS, kitchen display and payment terminal support
  • In-store network and Wi-Fi monitoring
Hospitality →
Financial services

Global financial services firm, Beijing and Hong Kong

  • 24×7 system monitoring with an 8×5×4H end-user SLA
  • Bilingual Mandarin and English service desk
  • Windows 10 endpoint management
Financial services →
Financial services

Global investment bank, Beijing and Hong Kong

  • 8×5×4H end-user support SLA
  • Meeting room AV and Cisco equipment management
  • IT hardware supply chain and logistics
Financial services →
Financial services

Financial client at a Hong Kong Equinix data centre

  • Decommissioning of 37 HP DL380 units and switches
  • Rack and stack of new Cisco UCS, firewall and Nexus switches
  • IT asset disposal with data destruction certificates
Financial services →
Financial services

Hong Kong fintech, Microsoft 365 tenant consolidation

  • Managed IT for monitoring and Microsoft Purview governance, plus IT Token hours for migration work
  • Staged mailbox, SharePoint and Teams migration over a cutover weekend
  • PDPO-aware data-transfer mapping and audit logging
Financial services →
Financial services

Regional financial group, Singapore, Kuala Lumpur and Jakarta

  • Unified 8×5×4H service desk across three markets
  • Microsoft 365, Entra ID and endpoint standardisation
  • Consolidated monthly SLA and asset reporting
Financial services →
Professional services

An international market research and advisory firm: Hong Kong on-site support and IT storage

  • Service: on-demand on-site support (FSE) and IT equipment warehousing (WMS)
  • Region: Hong Kong, plus Australia and South Korea
  • Term: signed 2025, renewed 2026
Professional services →
Professional services

An international risk advisory firm: on-demand desk support in Hong Kong

  • Service: on-demand L1 desk-side backfill (PTE)
  • Region: Hong Kong
  • Term: 2025 to 2026, about one year
Professional services →
Professional services

An international executive search firm: resident support in three locations

  • Service: resident IT support (FTE), started with a one-off visit
  • Region: Hong Kong, Malaysia, mainland China, 3 sites
  • Term: end of 2022 to 2025
Professional services →
Manufacturing

Automotive components manufacturer: plant IT across three China plants

  • Suzhou, Guangzhou and Chongqing
  • 8x5 service desk with 24x7 P1 escalation
  • Shop-floor endpoint, barcode and scanner support; MES/ERP client support coordination
Manufacturing →
Manufacturing

German industrial manufacturer: campus data centres across China sites

  • Shanghai, Beijing, Guangzhou and Hong Kong; headquarters in Germany
  • High-level and low-level design, structured cabling, wireless simulation and power estimation
  • Security and SIEM implementation, hybrid cloud integration and ongoing maintenance
Manufacturing →
Manufacturing

Manufacturing group: Microsoft 365 tenant clean-up across Hong Kong and the Greater Bay Area

  • Hong Kong and the Greater Bay Area
  • Managed IT services for ongoing policy alignment
  • IT token hours funded the tenant clean-up project
Manufacturing →
Manufacturing

Japanese precision manufacturer: bilingual managed IT in Tokyo and Osaka

  • Japanese and English service desk, 8x5
  • Onsite deskside engineers for the Tokyo head office and the Osaka plant
  • Microsoft 365 and Intune endpoint management
Manufacturing →
Manufacturing

Textile certification organisation: lab IT across Shanghai and Hong Kong

  • Shanghai and Hong Kong
  • Server, storage and virtualisation build, network and firewall configuration
  • Decommissioning of legacy servers with certified data destruction
Manufacturing →
Retail

Retail enterprise: managed IT across Hong Kong, Singapore and mainland China stores

  • Hong Kong: 1 office and 25 stores; Singapore: 1 office and 8 stores; mainland China: 2 offices and 12 stores
  • Dedicated regional team of 34, including 25 on-site dispatch engineers
  • Transitioned 2022 to 2023, ongoing
Retail →
Retail

Global luxury fashion brand: Meraki rollout across 153 Asia-Pacific stores

  • 153 stores in 13 countries, including Shanghai, Hong Kong, Tokyo, Manila, Singapore and Jakarta
  • PMO coordinating all schedules
  • February 2020 to April 2021
Retail →
Retail

European lifestyle retailer: store IT rollout and follow-the-sun service desk

  • Store network and POS connectivity rollout
  • On-site break-fix dispatch for store hardware; go-live and hypercare for new stores
  • Germany, United Kingdom, Shanghai and Hong Kong; since June 2022
Retail →
Retail

Retail group: managed IT for 1,000+ users in four markets

  • Windows 10, Meraki and Aruba wireless environment under one SLA
  • 24×7 systems monitoring
  • Ongoing since 2022
Retail →
Retail

Hong Kong retail chain: Microsoft 365 tenant consolidation after a head office move

  • 78 IT Token hours used for training and SharePoint mapping
  • Audit-ready compliance reports delivered the week of cutover
  • Hong Kong, 2026
Retail →
04

Industry IT support: common questions

Do you price IT support differently by industry?
No. The per-user plans are the same for every sector: from HK$195 per user per month in Hong Kong and S$100 in Singapore on an annual commitment. What changes is which plan and add-ons fit, which each industry page explains.
Which industry pages have signed-contract examples?
Healthcare, hospitality and professional services show anonymised examples from signed contracts, and the financial services, manufacturing and retail pages link to published case studies. Other pages say plainly that no contract in that sector is public yet.
Can one provider cover offices in Hong Kong and Singapore?
Yes. We have offices in both cities and apply the same tenant, device and network standards in each, so staff moving between offices see the same setup.
Do you take responsibility for our regulatory compliance?
No. Obligations such as Hong Kong's PDPO or Singapore's PDPA stay with your organisation. We implement the technical controls, document them and keep the evidence your adviser needs.
What if my industry is not listed?
The plans and services are the same. Use the calculator for a price, and tell us about your systems when you send the enquiry; we will say which page is closest.
Can you support sites outside Hong Kong and Singapore?
Yes. We deliver in 100+ countries and regions through 11 local legal entities and local engineers; the locations pages list where.
How quickly can you take over from our current provider?
Each industry page sets out the first 30 days. A typical handover starts with an inventory and a security baseline before the service desk goes live.
Who writes these pages?
The Brocent staff named on each page write and review it, and every page is reviewed again each quarter.

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