Logistics IT support in Hong Kong has to keep pace with operations that never close: freight forwarders filing declarations before cut-off, warehouses running handheld scanners on every aisle, and shipping offices exchanging email with vessels in every time zone. Brocent supports shore offices, warehouses and depots from our Kwun Tong office in Hong Kong and our Singapore headquarters, with a service desk, warehouse Wi-Fi designed around racking, payment-fraud controls and engineers sent to the site. Managed IT plans start from HK$195 per user per month in Hong Kong and S$100 in Singapore on an annual commitment.
Hong Kong office since 2016: Workshop E, 3/F, Capital Trade Centre, No.62 Tsun Yip Street, Kwun Tong
EssentialsBusiness hours, 8×5 (09:00–18:00 local time), unlimited requests1 hour response / 4 hours remote resolutionOn-site visits bought separately as a token package (2 hours minimum per visit)
BusinessBusiness hours, 8×5, unlimited requests30 minutes response / 2 hours remote resolution1 visit a month included, 2 hours per visit (does not roll over)
Premium24×7, unlimited requests15 minutes response / 1 hour remote resolution2 visits a month included, 2 hours per visit (do not roll over)
P1 and P2 incidents: on-site within 4 business hours, or at a planned time. Project-level SLAs can be agreed separately. Full SLA and priority definitions →
Talk to us
Singapore (headquarters) Brocent Asia Cloud Service Pte. Ltd. 151 Chin Swee Road #14-05, Manhattan House, Singapore 169876 Email: accounts@brocent.com
Hong Kong (since 2016) Brocent Cloud Service (Hong Kong) Workshop E, 3/F, Capital Trade Centre, No.62 Tsun Yip Street, Kwun Tong Phone: (+852) 6741 7227 Email: accounts@brocent.com
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What IT support for logistics companies covers
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Service desk on your operating hours
Offices, warehouses and depots raise tickets to one desk against one asset list, with the plan matched to each team's hours.
A Microsoft 365 security audit of forwarding and inbox rules, multi-factor sign-in policy, DMARC on Premium, and a call-back routine your finance team runs for changed bank details.
Shore-side mail, the accounts that reach vessels and the PCs used for remote access are patched and covered by MFA policy. On-board OT stays with its maker.
Spare scanners, printers and laptops can be held in our Warehouse as a Service facility, labelled with an asset ID and shipped out against a service request.
A forwarder's day is shaped by deadlines it does not set: the shipping line's documentation cut-off, the airline's cargo acceptance time, the customs declaration window. When the TMS will not open, a user is locked out of the carrier portal or a printer will not produce the delivery order at 6 a.m., the cost is a missed vessel or a shipment rolled to the next sailing, not an annoyed user. Many IT providers staff their desk on office hours only, which leaves the early shift, the night team in the warehouse and the overseas branch on the far side of the time zones waiting until morning.
What we do
A desk matched to your shifts, not to office hours
We map which teams work when: warehouse night shifts, the documentation team before cut-off, branches in other time zones. Each group goes on the plan that fits. Essentials covers business days 8x5 with 1-hour response and 4-hour remote resolution; Business adds 30-minute response, 2-hour remote resolution and one on-site visit a month; Premium covers 7x24 with 15-minute response and 1-hour remote resolution. Plans start from HK$195 per user per month in Hong Kong and S$100 in Singapore; the full terms are on the SLA page.
Warehouse Wi-Fi is usually designed once, when the building is empty. Then the steel racking fills, stock heights change from week to week, reach trucks carry metal through the aisles and a new mezzanine goes in. Scanners and vehicle-mounted terminals start dropping their session between aisles, pickers rescan, the WMS records partial moves, and the stock count stops matching the shelf. Adding another access point where the complaint came from rarely fixes it and often makes roaming worse, because the problem is the design, not the number of radios.
What we do
Warehouse Wi-Fi designed with the racks full
We survey when stock is on the racks, at the heights you actually store, and test with the scanner and terminal models your pickers use. The design sets access-point positions, channels and power so devices roam cleanly from aisle to aisle, and covers the dock doors, cold rooms and yard where coverage usually fails. After installation, a verification survey checks coverage against your requirements, and we monitor and maintain the access points so changes in layout do not quietly break coverage.
What you receive
RF coverage heat maps
Recommended access-point model, count and placement
Freight payments are a prime target for invoice fraud
Logistics finance teams pay many overseas agents, carriers, truckers and warehouses, often in several currencies and often on short notice to release cargo. Fraudsters know this. They take over a mailbox at an agent or inside your own team, watch the thread about a shipment, then send an invoice or a 'new bank details' notice that looks exactly like the real one. Fake bill of lading release requests and spoofed freight invoices follow the same pattern. Spam filtering alone will not catch a message sent from a genuine but compromised account.
What we do
Fraud-resistant email for freight finance
Business plans set a multi-factor sign-in policy and conditional access for every mailbox. A Microsoft 365 security audit checks SPF, DKIM and DMARC, external auto-forwarding and the inbox rules attackers leave behind to watch shipment threads. Premium adds DMARC and managed email security, so your domain is harder to impersonate. Your finance team runs a call-back routine for any change of bank details on carrier, agent or trucker invoices, using a number already on file. Simulated phishing and awareness training can be added. Business and Premium include managed EDR; Premium adds managed detection and response.
What you receive
MFA policy and conditional access (Business)
Microsoft 365 security audit findings on forwarding and inbox rules
A typical regional logistics business runs a head office in a commercial building, one or two warehouses in an industrial district, an airport or port-side office with restricted entry, and branches in neighbouring countries. Each site has its own internet line, switches, printers and a handful of PCs, and often nobody on site who understands them. When a switch fails in the warehouse or a branch moves premises, the question is who can physically get there, with the right part, and how much the trip costs.
What we do
Engineers sent to warehouses, depots and port-side offices
When the job needs hands on site, such as a failed core switch, new label printers, a depot opening or a branch move, we dispatch an engineer to the address. For restricted areas inside a port or air cargo terminal, we confirm the entry arrangements with you before booking. Business includes one visit a month and Premium two, each of two hours; extra visits are bought as tokens, and dispatch rates outside your plan are published, so the cost of a trip is known before it happens.
What you receive
1 on-site visit a month on Business, 2 on Premium (2 hours each)
Ships, crews and the shore office share one network edge
Ship managers and operators exchange orders, noon reports, crew documents and certificates with vessels by email and satellite links, and technical staff connect remotely to on-board systems. Each of those connections starts or ends in the shore office. A phishing email opened in a crew manning office, or a remote-access tool left open on a superintendent's laptop, can become a path towards a vessel. That is why IMO guidance treats shore-side IT as part of the ship's cyber risk, and why charterers and P&I insurers ask about it.
What we do
Shore-side controls for ship-to-shore links
We keep the shore-side asset, access and remote-connection records for every path into the fleet: vessel mailboxes, remote-access tools and the accounts that use them. The PCs and accounts involved are patched, covered by multi-factor sign-in policy and logged, and access is removed through the joiner and leaver process when a superintendent or crew manager leaves. We stop at the ship's network boundary: navigation, engine and other operational technology stay with the maker, the yard and the class society, and that boundary can be written into the quote.
What you receive
Shore-side access and remote-connection records
MFA policy and conditional access on shore accounts
Customers and auditors want records, not assurances
Cargo owners, global forwarding networks, insurers and operators of critical infrastructure send security questionnaires before they award or renew a contract. They ask for a current device list, patch status, multi-factor coverage, backup test dates and an incident contact. Without a managed asset list and monthly reports, someone spends days assembling answers by hand, and the answers are out of date before they are submitted. A failed or slow questionnaire can cost a tender that the operations team had already won on price and service.
What we do
Asset, patch and backup records ready for questionnaires
Every laptop, warehouse PC, server and network device goes on the asset register with its owner and site. Patching runs on a schedule, shared drives and servers holding shipping documents, rate sheets and finance files are backed up to the cloud and restore-tested, and the monthly report covers tickets, assets and patches. When a customer, insurer or global network sends a security questionnaire, the answers come from current records rather than memory, and the same records back up any claim you make to a cargo owner or freight network about how your systems are run.
What you receive
Asset register (Business and Premium)
Monthly report: tickets, assets, patches
Cloud backup, 50 GB per user (Business and Premium)
Essentials HK$195 · Business HK$295 · Premium HK$430
EssentialsRemote support in business hours · HK$195 / S$100 per user
Desk
Business hours, 8×5 (09:00–18:00 local time), unlimited requests
Response
1 hour response / 4 hours remote resolution
Devices
RMM monitoring, patching, antivirus status checks
Identity
Microsoft 365 / Google user management (joiners and leavers)
On-site
On-site visits bought separately as a token package (2 hours minimum per visit)
Reports
Monthly report: tickets, assets, patches
People
Shared service desk
BusinessSecurity tooling, an account manager and on-site visits · HK$295 / S$150 per user
Desk
Business hours, 8×5, unlimited requests
Response
30 minutes response / 2 hours remote resolution
Devices
Essentials, plus managed EDR and cloud backup (50 GB per user)
Identity
Essentials, plus MFA policy and conditional access
On-site
1 visit a month included, 2 hours per visit (does not roll over)
Reports
Essentials, plus quarterly review and asset register
People
Shared service desk, plus account manager
Premium24×7 cover and a named desk agent · HK$430 / S$220 per user
Desk
24×7, unlimited requests
Response
15 minutes response / 1 hour remote resolution
Devices
Business, plus MDR, managed firewall, DMARC and email security
Identity
Business, plus privileged account management
On-site
2 visits a month included, 2 hours per visit (do not roll over)
Reports
Business, plus multi-country head-office summary, compliance mapping (ISO 27001 / DPDP / APPI / GDPR) and vCIO annual roadmap
People
Account manager, plus named service desk agent
Wording is taken from the home-page plan table. Project-level SLAs can be agreed separately. SLA · Price assumptions
What a logistics company's IT environment looks like
Most freight forwarders, 3PLs and shipping offices we meet have a similar shape. The head office runs Microsoft 365 or Google Workspace, an accounting system and a freight or transport management system (TMS), often hosted by the software vendor. The warehouse runs a warehouse management system (WMS), handheld scanners, vehicle-mounted terminals on forklifts and reach trucks, thermal label printers, a few shared PCs at the dock and a CCTV recorder. Ship managers add vessel email accounts, crew management software and remote access to the fleet. Customs and trade declarations go through electronic channels: TradeNet in Singapore, and in Hong Kong the GETS service providers, with the government moving declarations to the Trade Single Window in phases.
The pressure points are where these systems meet. EDI messages between your TMS and carriers, customers or customs fail quietly when a certificate expires or a mapping changes, and somebody only notices when a booking is missing. Label printers depend on drivers and network settings that break after a Windows update. Scanners depend on Wi-Fi roaming, which depends on how the warehouse is stocked this month. Remote branches depend on a single internet line with no backup. None of this is exotic, but each failure lands on a deadline.
Good logistics IT support in Hong Kong or Singapore starts with writing this down: which system runs where, who supports the application, who supports the device, and which failures stop cargo moving. The takeover documentation is the natural place to record that map, and it is what lets priorities be set sensibly. A failed scanner cradle at the dock during a container unload is a higher priority than a slow laptop in accounts, and the desk needs to know that without being told each time.
This is also where we draw the line on scope. We support the devices, network, identities, email and security around your TMS, WMS and EDI links, and we coordinate with the software vendors when their system is the cause. Support for line-of-business applications beyond that coordination is outside our managed IT services agreement, so we do not rewrite your WMS or take over the vendor's application support.
How to choose an IT provider for a shipping or freight business
Start with hours. Ask the provider to show who answers at 5 a.m. on a Saturday, and whether that person can reset a password, unlock a carrier portal account or isolate an infected PC, or can only take a message. If your operations or branches work outside office hours, the plan has to cover those teams; there is no need to pay round-the-clock rates for staff who work nine to six. Mixing plans by team is normal.
Next, ask how they get someone to your warehouse. A provider with a strong remote desk but no field engineers in your districts will struggle with switches, printers and cabling. Ask for their dispatch rates in writing, how travel is charged, and how they handle entry to restricted port or airport cargo areas. Ask whether they hold spare devices, or whether a failed scanner waits for a purchase order.
Third, test their wireless knowledge. Ask how they would survey your warehouse. If the answer does not mention surveying with racks loaded, testing with your scanner models and planning for roaming between aisles, they are planning an office Wi-Fi network in a building that behaves nothing like an office.
Fourth, ask about payment fraud specifically. Logistics finance is a favourite target for business email compromise. A serious provider will talk about inbox-rule audits, blocking external auto-forwarding, DMARC, multi-factor sign-in and a call-back procedure for bank detail changes, not only about antivirus.
Fifth, if you manage or operate ships, ask how they handle the shore side of maritime cyber risk and where their scope ends. They should be able to describe the IMO requirement to address cyber risk in the Safety Management System, keep records of remote access to vessels, and be clear that on-board operational technology belongs to the maker and the class society. Finally, ask for a sample monthly report and a sample answer to a customer security questionnaire. Those two documents tell you more about day-to-day service than any proposal.
What logistics IT support costs and what drives the price
Managed IT is priced per user per month. Our plans start from HK$195 per user per month in Hong Kong and S$100 in Singapore on an annual commitment, and the plan you choose for each group sets the hours, response targets and on-site visits included. The pricing page shows each plan, and the price assumptions page explains what is and is not in the per-user price.
Four things move the total for a logistics business. The first is the hours you need covered: round-the-clock cover for an operations team costs more than business-hours cover for back-office staff, which is why we price by group rather than forcing one plan on everyone. The second is the number of sites, because each warehouse, depot and branch adds network equipment to monitor and a location an engineer may need to reach. The third is shared devices that are not tied to a named user: scanners, vehicle terminals, dock PCs and label printers. How these are counted can be agreed in the quote, so there are no surprises at renewal.
The fourth is project work outside the monthly fee: a Wi-Fi survey and redesign, a warehouse opening, a branch relocation, a Microsoft 365 security audit or a migration. These are quoted separately, and on-site visits beyond the plan follow the published dispatch rates or are bought as tokens. Premium includes managed detection and response; where you need it for groups on another plan, it is quoted to your device count and coverage hours. Spare-device storage in our Warehouse as a Service facility is billed on its own storage plans.
When comparing quotes, put them on the same footing: same users, same sites, same hours, same on-site allowance. A low per-user price that excludes after-hours calls, charges every warehouse visit at an emergency rate or treats scanners as billable endpoints can cost more over a year than a plan that includes them.
Hong Kong and Singapore: what changes for logistics IT
Many regional logistics businesses run both cities, often with Singapore as the shipping and regional headquarters and Hong Kong as the gateway for South China cargo. The IT is usually shared, one Microsoft 365 tenant and one TMS, but the local detail differs, and support has to know both.
In Hong Kong, warehouses cluster in Kwai Chung, Tsing Yi, Tuen Mun and the airport area, and many offices sit in industrial buildings in Kwun Tong and Kowloon Bay where our own office is located. Trade declarations go through the GETS service providers while the government moves to the Trade Single Window. The Protection of Critical Infrastructures (Computer Systems) Ordinance, Cap. 653, came into operation on 1 January 2026 and covers sectors including maritime and transport, and personal data in shipping and delivery records falls under the Personal Data (Privacy) Ordinance, Cap. 486.
In Singapore, warehouses sit in Tuas, Jurong, Pasir Panjang and around Changi, and declarations go through TradeNet. The Maritime and Port Authority of Singapore requires companies operating Singapore-registered ships to address cyber risk in their Safety Management System, in line with IMO Resolution MSC.428(98). The Cybersecurity Act 2018 regulates critical information infrastructure in sectors including maritime and land transport, and the Personal Data Protection Act 2012 governs consignee, driver and crew data, including mandatory breach notification.
For a two-city operation, the practical answer is one service desk, one asset list and one set of security policies across both, with engineers in each city for on-site work and the compliance evidence tagged to the right jurisdiction. Brocent has an office in Hong Kong since 2016 and its headquarters in Singapore, operates through 11 local legal entities, and delivers IT services in 100+ countries and regions, so branches in Southeast Asia, mainland China and further afield can join the same desk.
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The first 30 days
Start: document sites, shifts and systems
The takeover documentation lists every office, warehouse, depot and branch, who works there and when, and which systems they use: TMS, WMS, EDI links, carrier portals, vessel email. Site access rules for port and airport areas are noted for dispatch.
Agents, portal and users
Monitoring and patching agents go onto PCs and servers, the support portal is set up, and users are onboarded so offices, warehouses and branches raise tickets to one desk. On Business, MFA policy and conditional access are applied to mailboxes.
Warehouse visit and fixes
On Business and Premium, the included monthly visit can be used to walk a warehouse with an engineer. Where Wi-Fi is the problem, a wireless site survey is quoted as a separate project and its findings become the fix list.
Monthly report and quarterly review
Each monthly report covers tickets, assets and patches. Business and Premium add a quarterly review, where the fix list is agreed with you and work is scheduled around peak shipping periods.
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Verifiable delivery: adjacent sectors
We have no signed contract in this sector that we can publish yet. The signed contracts below are from adjacent sectors; they show the same delivery methods (resident engineers, multi-site on-site visits, network installation). They are not case studies from this sector.
Adjacent sector
Adjacent sector: a global telecom infrastructure provider — country-based IT warehouses and 24×7 field support
A telecom company, not a logistics firm. It shows the parts that matter in logistics IT: spare-parts inventory held by country, hardware staged in the warehouse, and last-mile delivery with on-site installation.
Country-based IT warehouse and spare parts inventory management
In-warehouse hardware staging and configuration
Last-mile local delivery and onsite installation
April 2021 – ongoing
Adjacent sector
Adjacent sector: a global medical device company — field support across 20-plus cities
A medical device company, not a logistics firm. It shows L1 on-site support spread over 30-plus sites in more than 20 mainland China cities, the same pattern as depots and branch offices along a distribution network.
Client type: medical device company
Service: on-site L1 end-user support (FSE)
Region: mainland China, 30+ sites in 20+ cities
Term: since 2024, current contract runs to 2027
Adjacent sector
Adjacent sector: a multi-market enterprise — warehouse-as-a-service, Wi-Fi surveys and on-demand dispatch
A technology client, not a logistics firm. It combines IT warehousing and procurement for office rollouts, Wi-Fi site surveys and pay-as-you-go dispatch across seven markets, which maps onto warehouse wireless and regional branch support.
Warehouse-as-a-service and hardware procurement supporting regional office rollouts
Ekahau Wi-Fi site surveys and AV solution design & implementation
Token-based (pay-as-you-go) dispatch model layered on part-time on-site support across seven markets
Ongoing since 2023
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Regulation we design the controls around
We implement the controls and keep the evidence; legal interpretation stays with your own adviser.
IMO Resolution MSC.428(98)
IMO Resolution MSC.428(98) and MSC-FAL.1/Circ.3: cyber risk in the Safety Management System
The IMO requires shipowners and ship managers to address cyber risk in their Safety Management System under the ISM Code, no later than the first annual verification of the company's Document of Compliance after 1 January 2021, with guidance in MSC-FAL.1/Circ.3. Shore-side IT, including office networks, vessel email and remote access to ships, forms part of that risk. We implement the shore-side controls and keep the evidence; interpretation of your SMS obligations stays with your DPA and legal adviser.
MPA Shipping Circular No. 15 of 2020: maritime cyber risk management for Singapore-registered ships
The Maritime and Port Authority of Singapore applies the IMO requirement to companies operating Singapore-registered ships, and expects the SMS to cover five functional elements: identify, protect, detect, respond and recover. The shore-side records we keep, such as the asset register, access and remote-connection records, patching, backup restore tests and incident timelines, map onto those elements. We implement the controls and keep the evidence; legal interpretation stays with your adviser.
Hong Kong Cap. 653 and Singapore Cybersecurity Act 2018
Hong Kong's Protection of Critical Infrastructures (Computer Systems) Ordinance, Cap. 653, came into operation on 1 January 2026 and covers sectors including maritime and transport. Singapore's Cybersecurity Act 2018 regulates critical information infrastructure in sectors including maritime and land transport. Both bind designated operators, who often pass requirements to suppliers by contract. We implement the controls asked of you and keep the evidence; whether and how the law applies is for your adviser.
Personal Data (Privacy) Ordinance, Cap. 486, and Singapore PDPA 2012
Delivery records, bills of lading and booking files carry consignee names, addresses and phone numbers; driver and crew records carry more. Hong Kong's Cap. 486 and Singapore's Personal Data Protection Act 2012 both require reasonable security for personal data, and the PDPA requires a notifiable breach to be reported to the PDPC within three calendar days of assessing it. We implement access controls and logging and keep the incident timeline; legal interpretation stays with your adviser.
Trade declarations: TradeNet in Singapore, GETS and the Trade Single Window in Hong Kong
Declarations are filed electronically through TradeNet in Singapore and, in Hong Kong, through the GETS service providers while the government moves to the Trade Single Window. We do not file declarations. We keep the PCs, certificates, accounts and network links your declaration software depends on working and recorded, so a filing is not missed because of an IT fault; the regulatory obligations stay with you and your adviser.
Logistics IT support in Hong Kong: questions buyers ask
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Can you support a logistics company 24 hours a day?
Yes. The Premium plan covers 7x24; the service level agreement page sets out its response and resolution targets. Most logistics clients put operations, warehouse supervisors and duty staff on Premium and keep back-office teams on Essentials or Business, which cover business days. You can mix plans by team, so you pay round-the-clock rates only for the people who work round the clock.
How much does IT support for a logistics or shipping company cost?
Managed IT plans start from HK$195 per user per month in Hong Kong and S$100 in Singapore on an annual commitment. The total depends on the hours each team needs, the number of warehouses and branches, how shared devices such as scanners are counted, and project work such as a Wi-Fi redesign. Use the calculator on our home page for an estimate, and see the price assumptions page for what is included.
Do you support IT on board our vessels?
Our scope is shore-side: offices, warehouses, depots, and the email, remote access and network links between them and your fleet. Navigation, engine, cargo control and other operational technology, and anything class-approved, stays with the maker, the yard and the class society. That boundary can be written into the quote so there is no gap or overlap.
Can you send engineers to warehouses in Kwai Chung, Tsing Yi, Tuas or Jurong?
Yes. We dispatch engineers to the site address for work that needs hands on site; Business includes one visit a month and Premium two, each of two hours. Sites inside a port restricted area or an air cargo terminal need entry arrangements, which we confirm with you before booking. Visits beyond your plan follow the published dispatch rates or use prepaid tokens.
Our warehouse scanners keep dropping off the Wi-Fi. Where do you start?
With a site survey taken while the racking is full, using the scanner and terminal models your staff carry. Empty-warehouse readings miss the shadows that loaded steel racking creates. The survey shows where coverage and roaming fail and why, and the fix is designed around your devices, which is usually a change of access-point positions, channels and power rather than simply more access points.
Do you support our TMS, WMS or freight software?
We support everything around it: the PCs, scanners, printers, network, Wi-Fi, user accounts, email and security that the application depends on. The application itself stays with its vendor. When a fault could be either, we troubleshoot our side and coordinate with the vendor, so your team is not left between two support desks. Support beyond that coordination is outside the managed IT agreement.
How do logistics companies stop fake bank-detail changes on freight invoices?
Combine technical and procedural controls. Business sets a multi-factor sign-in policy and conditional access; a Microsoft 365 security audit checks external forwarding, inbox rules and SPF, DKIM and DMARC; Premium adds DMARC and managed email security. Your finance team then confirms any change of bank details for a carrier, agent or trucker by calling a number already on file, never one from the email. Simulated phishing and awareness training keep staff alert.
Does a shipping company have to include cyber risk in its Safety Management System?
Under IMO Resolution MSC.428(98), cyber risk had to be addressed in the Safety Management System no later than the first annual verification of the Document of Compliance after 1 January 2021, and Singapore's MPA applies this to Singapore-registered ships. We provide the shore-side controls and records that support your SMS; your DPA and legal adviser decide how the requirement applies.
Are we covered by Hong Kong's Cap. 653 or Singapore's Cybersecurity Act?
Only if a regulator has designated you as a critical infrastructure operator, which your legal adviser can confirm. If one of your customers, such as a terminal or an airline, is designated, expect its requirements to reach you through the contract. Either way, we implement the controls and keep the records you need to answer.
Can you help with customs declaration and EDI problems?
We do not file declarations or map EDI messages. We keep the PCs, digital certificates, user accounts and network links that TradeNet, GETS or Trade Single Window software and your EDI connections depend on working and recorded, so a filing is not missed because of an IT problem. When the fault lies in the application, we coordinate with the software provider.
We have branches in several countries. Can one provider cover them?
Yes. Brocent operates through 11 local legal entities and delivers IT services in 100+ countries and regions, so every site can share one service desk, one asset list and one set of security policies, while on-site work is carried out by engineers in each location. Brocent was founded in Beijing in 2007 and is headquartered in Singapore.
Can you store spare scanners and printers for our warehouses?
Yes, through our Warehouse as a Service facilities, which operate in Hong Kong, Singapore and other markets. Each spare gets an asset ID and barcode label, and it is picked and shipped out against a service request. Stock movements are recorded in BCS Warehouse & Stock Manager, which is included free with Brocent Managed IT; storage itself is billed on the Warehouse as a Service plans, and faulty units can go through RMA coordination.
How long does it take to take over IT from our current provider?
Taking over routine support is part of the plan, with no onboarding fee: documentation, agent roll-out, portal set-up and user onboarding, plus free remote onboarding hours that grow with the plan. The timetable is agreed with you and scheduled away from your peak shipping periods. New technology, such as a Microsoft 365 migration or a new warehouse network, is priced as a separate project.
Can you secure email between our office and our vessels?
Yes, on the shore side. We keep the shore mail system and the accounts used to reach vessels patched and covered by MFA policy where the platform supports it, Premium adds managed email security, and access is removed through the joiner and leaver process when crew managers or superintendents leave. Crew welfare email and on-board systems stay with the vessel's own provider unless the quote says otherwise.
