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Field IT Support — Dispatch Mode
On-demand field engineer dispatch to satellite offices, retail sites, and branch locations across 100+ countries.
Not every location justifies a full-time on-site engineer — but every location still needs fast, reliable IT support when hardware fails, networks go down, or a new device needs provisioning. Brocent's Field Dispatch service provides on-demand engineers who reach your satellite office, retail site, or branch location within agreed SLA windows — from major cities across Asia to emerging market locations — without requiring you to maintain local IT staff.
Why Brocent
100+
Countries covered
4 hr
Emergency dispatch SLA
NBD
Standard dispatch SLA
2,500+
Registered field engineers globally
What's included
Dispatch Service Coverage
On-Demand Engineer Dispatch (4-hr / NBD)
Submit a dispatch request through Brocent's helpdesk or ITSM platform. Engineers are dispatched to your location within a 4-hour emergency window (P1/P2) or next-business-day (NBD) for standard requests — arrival time SLA is contractual.
100+ Country Coverage
Brocent's field dispatch network covers major and secondary cities across Asia (HK, CN, JP, SG, TW, IN, TH, VN, ID), EMEA (UK, DE, PL, FR), and USCA (US, MX, CA) — giving multi-national operations a single dispatch partner.
Hardware Break-Fix On-Site
On-site hardware replacement, diagnostics, and repair for servers, workstations, printers, network switches, and AV equipment at branch locations — covering all major manufacturers under a single engagement.
Network & Connectivity Troubleshooting
Field engineers diagnose and resolve LAN, WAN, Wi-Fi, and ISP connectivity issues on-site — including physical cabling, switch/router configuration, and ISP liaison on behalf of the client.
Device Provisioning & Configuration
New device unboxing, imaging, configuration, and handover to end users at remote locations — ensuring new joiners at satellite offices are productive from day one without requiring a local IT resource.
Scheduled Preventive Maintenance Visits
Pre-planned monthly or quarterly engineer visits for routine IT health checks at smaller offices — covering hardware inspection, cabling dress, firmware review, and documentation updates — preventing issues before they become incidents.
Engineer Reference
Standard Toolkit by Engineer Level
All dispatch engineers carry a 24-item standard toolkit before attending any site. Requirements vary by role (EUC or Network) and level (L1 / L2). View the full toolkit reference including EUC L1, EUC L2, NTWK L1, and NTWK L2 requirements.
Ready to get started?
Speak with a Brocent engineer about your requirements. We'll put together a proposal that fits your business and budget.
Contact us