About Brocent
Your global IT partner — founded in Asia in 2007, trusted in 100+ countries
Brocent was founded in Beijing in 2007 with a simple belief: every business deserves enterprise-quality IT support, delivered by engineers who genuinely understand local markets. Headquartered in Singapore since 2021, we now serve clients across 100+ countries.
2007
Founded
2,500+
Registered dispatch engineers
420+
Vetted global partners
100+
Countries served
50+
Warehouse locations
1,000+
Projects delivered
Our mission is to make technology a business advantage, not a burden.
We function as a virtual IT department for businesses from SMEs to global enterprise — across Singapore, Hong Kong, China, Japan, EMEA, the Americas, and 100+ countries worldwide. We handle everything from day-to-day helpdesk to strategic IT planning, full cloud migrations, and security hardening.
Our multilingual team of engineers, project managers, and virtual CIOs brings deep technical knowledge and genuine regional expertise. With 420+ vetted global partners and 12 countries offering localised field delivery, we combine the reliability of a large provider with the agility of a local team.
Whether you're setting up a new office, managing IT across ten countries, migrating to the cloud, or need compliance-grade security — Brocent has the people, processes, and partnerships to support you at every stage of your growth.
What we stand for
Reliability first
We measure success by uptime, SLA adherence, and client retention — not sales metrics. Our engineers are accountable for every ticket.
Local expertise, global reach
Our engineers live and work in the markets they serve. We combine deep local knowledge — from China's cloud regulations to Japan's enterprise IT culture — with a worldwide support network.
Transparent partnerships
No hidden fees, no lock-in. We communicate clearly, publish our SLAs publicly, and stand behind every commitment we make.
Long-term growth focus
Our average client relationship exceeds 5 years. We don't just keep the lights on — we help businesses scale through better technology strategy.
Technology partners
Our journey
Founded in Beijing, China — providing IT support, hardware logistics, and managed IT services to enterprises across Greater China.
Shanghai office established — extending managed IT operations to the Yangtze River Delta region.
Guangzhou office opened for South China operations; reached 1,000+ completed IT projects milestone.
Hong Kong office established — supporting multinationals and financial institutions with bilingual IT services.
Singapore office opened as the Asia-Pacific hub for regional coordination and international business development.
Headquarters relocated to Singapore. Tokyo team established. Surpassed 50+ global warehouse and logistics locations.
India and Taiwan teams established. 100+ countries covered through certified global field engineer network.
EMEA Service Centre (Poland, Apr) and USCA Service Centre (USA, May) opened. APAC service centres added in Thailand and Malaysia. 2,500+ registered dispatch engineers worldwide.
Compliance & Certifications
Security and compliance you can trust
Information Security Management
Brocent is ISO/IEC 27001 certified — the international gold standard for information security management systems, ensuring your data is handled with the highest controls.
Service Organisation Controls
SOC 2 Type II compliant, verified by independent auditors against AICPA Trust Services Principles for security, availability, and confidentiality — annually renewed.
Data Protection Compliant
GDPR compliant across all European operations. 128/256-bit SSL encryption, distributed grid data protection, and vulnerability scanning every week.
Penetration testing
Every 6 months by our internal security team
Vulnerability scanning
Every week, automated across all systems
Security audit
Annual industry-standard independent audit
Data backup
Distributed grid architecture, 24×7×365
Ready to work with a trusted global IT partner?
Get in touch with our team — we'll learn about your business and show you exactly how Brocent can support your IT operations worldwide.