IT support for international schools in Hong Kong has a calendar the rest of the economy does not: everything has to work on the first morning of term, change has to wait for the holidays, and the people whose data you hold are mostly children. Brocent runs the staff helpdesk, the iPad, Chromebook and laptop fleet, Google Workspace for Education or Microsoft 365, and the campus network for international schools, training centres and education groups, from our Kwun Tong office and our Singapore office. Managed IT plans start from HK$195 per user per month in Hong Kong and S$100 in Singapore.
P1 and P2 incidents: on-site within 4 business hours, or at a planned time. Project-level SLAs can be agreed separately. Full SLA and priority definitions →
Tickets from teachers, teaching assistants, the admissions office and the bursary, answered in English, Cantonese and Mandarin; how classroom problems are prioritised during lesson time can be agreed in the quote.
iPad carts, Chromebooks, loan laptops and staff MacBooks enrolled in a device management tool chosen for your platform mix, with apps and restrictions set by year group and remote wipe when a device is lost or handed back.
Coverage planned for full classrooms, the library and the exam hall, separate staff, student and guest networks, content filtering, and monitoring of the controller and firewall.
Joiners and leavers handled for staff and students, multi-factor sign-in and conditional access for staff, sharing rules that keep student work inside the school, and licences matched to the people who actually use them.
Mailboxes, shared drives, coursework and on-campus servers backed up outside the platform, and we run restore tests so you know a deleted folder or a lost term's work can come back.
Summer re-imaging, room fit-outs, network refreshes and moves into a new wing, bought as prepaid IT tokens on top of the monthly plan or on their own.
A school cannot postpone the first morning of August or September because a laptop image failed. New teachers arrive in the last week of the holidays and expect a working account, a laptop, a classroom display and a printer code. Returning staff come back to devices that missed two months of updates. Re-imaging carts, renewing certificates, rebuilding a network closet or replacing an aged firewall all have to fit into the same few weeks of the summer break, and anything left unfinished turns into a queue of teachers outside the IT office on day one, which is exactly when the leadership team is watching.
What we doCart refreshes, re-imaging, classroom display installs, network closet rebuilds and moves into a new building wing are planned with you in spring and delivered in the break. These can be bought as prepaid IT tokens, so you do not need a separate tender for each small project, and onsite visits follow the minimum booking rules on our token page. Acceptance checks before teachers return, such as a real login, a real display and a real print job in a rebuilt room, can be written into the project scope.
What you receiveAn international school holds personal data in the admissions portal, the student information system, the learning platform, the fee and payment system, the library, the cashless canteen card, the bus service, the medical room and email. Each has its own administrator logins, often shared between two or three people. Students graduate, transfer or leave mid-year, and teachers move schools in June. Unless someone closes the accounts in each system and removes access to shared drives and class groups, former staff and students keep working logins long after they leave, and old parent mailing lists keep growing.
What we doMany schools run both: Google Classroom for students and Microsoft 365 for the office, or the other way round. We handle joiners and leavers for staff and students, enforce multi-factor sign-in and conditional access for staff and administrators, restrict external sharing of student files, and close leavers each June and at mid-year exits. Whether account creation can be linked to your student information system depends on that system, and we confirm it in the quote. Licences are matched to the people who actually use them.
What you receivePrimary sections usually run iPad or Chromebook carts that a class picks up for one lesson and returns, with no single owner. Secondary sections often run a 1:1 programme where families buy or lease a MacBook or Windows laptop that the school still needs to configure. Every device must be enrolled, filtered and assigned to the right year group, and wiped when it is lost on the MTR or returned at the end of the year. Without device management this becomes a spreadsheet, a pile of unnamed chargers and a lot of manual setup in August.
What we doWe enrol school-owned iPads, Macs and Windows laptops in a device management tool chosen for your mix of platforms, handle enrolment, and configure apps, restrictions and Wi-Fi profiles by year group. Lost or returned devices are wiped remotely. How shared carts are reset between classes, how a school profile is applied to 1:1 laptops, and whether the chosen tool also covers your Chromebooks depend on the platforms and licences you already hold, so we confirm them in the written quote. Our device management pricing page compares cross-platform tools with Apple-only ones.
What you receiveA class of students opening a video at the same moment, a library full of laptops at lunch, and an exam hall running online assessments all hit the same access points. A weak access point, a full DHCP pool or a captive portal that times out stops a lesson, not just a ticket. Classroom displays, wireless casting, the assembly hall sound system and livestreamed concerts add audio-visual problems that land on the same small team, usually at the start of a lesson or five minutes before parents arrive.
What we doWe start with a Wi-Fi site survey of classrooms, the library, the hall and outdoor areas, then size access points for a full class rather than an empty room. Staff, student, guest and device networks are separated, the firewall carries the content-filtering policy, and the wireless controller is monitored with alerts turned into tickets, so failing access points and full address pools are found early. Guest Wi-Fi for parents and visiting teams gets its own guest portal, kept off the internal network.
What you receiveMost students are minors, and parents expect the school to filter what children can reach on school devices and school Wi-Fi, to keep chat and file sharing within the school, and to notice when a student account is compromised or used to bully someone. Filtering that is too loose fails safeguarding; filtering that is too strict blocks a teacher's lesson resources and generates a stream of complaints. The settings sit across the firewall, the device management tool and the Google or Microsoft admin console, and they rarely match.
What we doWe start with a Wi-Fi site survey of classrooms, the library, the hall and outdoor areas, then size access points for a full class rather than an empty room. Staff, student, guest and device networks are separated, the firewall carries the content-filtering policy, and the wireless controller is monitored with alerts turned into tickets, so failing access points and full address pools are found early. Guest Wi-Fi for parents and visiting teams gets its own guest portal, kept off the internal network.
What you receiveMany international schools and training centres have a single IT coordinator, sometimes with a technician, who also runs AV for assemblies, supports the bursary's finance system and answers parent login questions. When that person is on leave, off sick or buried in a summer project, nobody covers the helpdesk, and admin passwords, warranty records and network diagrams often live only in their head or their personal notebook. Handing over to a new person, or to a provider, then starts with weeks of rediscovery, usually in the middle of term when nobody has time for it.
What we doTeachers and office staff raise tickets through the portal, email, phone, WhatsApp or WeChat, and our Hong Kong team answers in English, Cantonese and Mandarin. Requests are unlimited within your plan's service hours. Which problems count as classroom-critical, such as a display that will not cast or a teacher locked out before a lesson, and how they are prioritised, can be agreed in the quote. Your in-house IT coordinator stays in charge of priorities and local knowledge; we take the queue, the monitoring alerts and the cover when they are away. Plan response times are set out on our SLA page, and project-level targets can be agreed separately.
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Per user, per month, annual commitment. Figures read from the live price list.
HK$295 per user × 20 · List prices valid to 2026-12-31
Essentials HK$195 · Business HK$295 · Premium HK$430
Wording is taken from the home-page plan table. Project-level SLAs can be agreed separately. SLA · Price assumptions
School IT runs on the academic calendar, so the useful way to plan it is by term rather than by month. In Hong Kong most international schools break for summer from June to August, with shorter breaks around Chinese New Year and Easter; in Singapore the calendar depends on whether the school follows a northern-hemisphere year or the local one. Each break is a window for work that cannot happen while lessons run.
Spring is for planning. We agree with your IT coordinator which carts and staff laptops reach end of life, which classrooms get new displays, whether a network closet or the firewall needs replacing, and what the admissions office expects for new families. Hardware orders go in early because summer shipping into Hong Kong is slow and the same models are in demand from every school.
The summer break is for build and test. Devices are wiped and re-enrolled by year group, Wi-Fi changes are made and checked again, and new staff accounts are created from the HR list so they exist before teachers arrive. In the last week a walk through the timetable is worth doing: a classroom display in each building, printing from a new laptop, a student logging into a cart iPad, and the exam hall network under load. These checks can be written into the holiday project scope.
During term, change slows down. Updates go out in stages, outside lesson time, and anything that could affect a classroom is best scheduled for a weekend or a half-term. Many schools also freeze changes to the exam hall and the network that serves it during exam weeks. June closes the loop: leavers are closed, loan devices are collected and wiped, and the next year's plan starts from the asset register rather than from memory.
Schools usually buy IT support through a short tender run by the bursar or business manager with the head of digital learning. A useful buying list is shorter than most tenders and closer to how the school actually works.
First, ask how the provider handles the calendar: who is available in the last week of August, how changes are handled during exams, and how holiday projects are priced. A provider that only quotes a monthly fee and leaves summer work to a separate quotation will cost more than it looks. Second, ask which platforms they manage day to day. Apple, Google and Microsoft each bring their own management console for iPads, Chromebooks and staff laptops, and one tool for everything is rare, so ask which tool the provider proposes for each platform and put the answer in writing.
Third, ask how they treat student data. The answer should name specific controls, such as multi-factor sign-in for admin accounts, sharing limits on student drives, leaver closure dates and backup restore tests, and it should include a written data-processing clause that your adviser can review. Fourth, ask how they work with your own IT staff. Good arrangements spell out who owns which tasks, who holds admin passwords and how out-of-hours alerts are escalated.
Finally, ask for something concrete before signing: an inventory template, a sample monthly report and a draft handover plan. If a provider cannot show you what you will receive each month, you will not be able to tell whether you are getting it. You can compare our plans on the pricing page and read how response times are defined on our SLA page before you shortlist anyone.
Our managed IT plans are priced per user per month, starting from HK$195 in Hong Kong and S$100 in Singapore. For a school the main question is who counts as a user. Staff who receive helpdesk support, a managed laptop and a monitored account are users. Students on shared carts usually are not counted one by one; the carts are covered as managed devices, and student accounts are covered as part of the platform administration. We write down the basis in the quote, so the price does not change when enrolment rises by a class.
The second factor is the plan level. Essentials suits a small training centre that needs a weekday helpdesk and remote fixes. Business adds security tools, an account manager and one onsite visit a month, which most single-campus schools need. Premium adds round-the-clock cover and two onsite visits a month, which suits schools with boarding houses, weekend programmes or several campuses. The plan details are on our homepage and the price assumptions page explains what each figure includes.
The third factor is project work. Summer refreshes, Wi-Fi upgrades and new-building moves vary each year, so we price them as prepaid IT tokens rather than build them into the monthly fee. Licences for Google Workspace for Education, Microsoft 365 A plans, device management and backup are listed separately on their own pricing pages, so you can see what is software and what is service.
Use the calculator on our homepage for a first estimate, then we confirm it in a written quote after an inventory of your staff, devices and sites.
Hong Kong schools work under the Personal Data (Privacy) Ordinance, Cap. 486, and many follow the Education Bureau's guidance on information security in schools even when they are not in the public sector. Singapore schools work under the Personal Data Protection Act 2012 and the PDPC's advisory guidelines for the education sector and for children's data, which are more detailed about what schools are expected to do. Singapore also has a mandatory data breach notification duty under the PDPA; your adviser should confirm how it applies to you.
Day to day, the differences are smaller than the rules suggest. Both markets have families who expect a school app and instant replies, both use the same mix of Apple, Google and Microsoft platforms, and both have small IT teams. The practical differences are logistics: engineers come from our Kwun Tong office for Hong Kong campuses and from our Singapore office for Singapore campuses, and hardware lead times and holiday dates differ.
Training centres, tutoring groups and language schools look different again. They often run several small sites in shopping centres or office buildings, a shared front-desk computer at each, online classes over Zoom or Teams, and card payments at reception. Their risks are a shared password on the front-desk PC, parent contact lists in personal phones and Wi-Fi shared with the building. The same plans apply, usually at the Essentials or Business level, with one standard setup copied to each site.
Education groups with campuses in several countries can keep one helpdesk and one reporting format across Hong Kong, Singapore and other markets, because we operate through 11 local legal entities and deliver in 100+ countries and regions.
We list staff, devices, carts, network equipment, admin accounts and licences, collect documentation from your current provider or IT coordinator, and record everything in the configuration management database (CMDB) on our IT management platform.
An IT audit checks multi-factor sign-in, leaver accounts, backups, filtering and Wi-Fi coverage. The findings separate fixes for this term from work for the next holiday.
We agree a handover date away from term start and exam weeks and take over the helpdesk queue and monitoring. Our engineers can shadow your current provider or IT coordinator before taking over.
After the first month you receive the monthly report on tickets, assets and patches, and we agree the summer or next-break project list with your IT coordinator and bursar.
We have no signed contract in this sector that we can publish yet. The signed contracts below are from adjacent sectors; they show the same delivery methods (resident engineers, multi-site on-site visits, network installation). They are not case studies from this sector.
A medical device company, not a school. It shows multi-site field engineering: L1 end-user on-site support for 30-plus sites in more than 20 cities, the model a school group with several campuses would use.
A pharmaceutical company, not a school. It shows resident engineers placed full-time or part-time three days a week, which is how a school IT office can add hands on site without hiring another permanent post.
A manufacturer, not a school. It shows campus-scale network work: structured cabling, wireless simulation and multi-vendor deployment across several sites, the kind of build a school needs for classroom and boarding Wi-Fi.
We implement the controls and keep the evidence; legal interpretation stays with your own adviser.
Data Protection Principle 4 requires all practicable steps to protect personal data against unauthorised access, and DPP2(3) and DPP4(2) require a school that uses an IT contractor to adopt contractual or other means to prevent unauthorised access and over-retention. We put access control, encryption and leaver procedures in place and keep the records. We implement the controls and keep the evidence; legal interpretation stays with your adviser.
Official text ↗When schools resumed classes in September 2020 the Privacy Commissioner published guidance for schools on collecting and using personal data of teachers, staff and students. It asks schools to collect only what is necessary, to give a Personal Information Collection Statement and to use data only for its original purpose. On the IT side, access control and leaver procedures support this. We implement the controls and keep the evidence; legal interpretation stays with your adviser.
Official text ↗The EDB's recommended practice covers security management, incident handling, backup, network and communication security, websites, mobile devices and malware protection, and points schools to HKCERT for incident help. It is guidance, not law, and international schools are not obliged to adopt it, but it is a useful checklist. We map the controls we run to its chapters and keep the evidence for your review; legal interpretation stays with your adviser.
Official text ↗Section 24 of the PDPA requires reasonable security arrangements, and the Act includes a mandatory data breach notification duty. The PDPC's Advisory Guidelines for the Education Sector and its Advisory Guidelines on the PDPA for Children's Personal Data in the Digital Environment explain how these apply to schools and services used by children. We implement the technical controls and keep the evidence; legal interpretation stays with your adviser.
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Leads project operations across countries and service lines: governance, resource coordination and on-time delivery.
Updated · Reviewed every quarter; regulation links checked monthly.
Sector guide Client confidentiality, matter data and deadline-driven days for law firms.
3 contracts Clinics, medical groups, pharmaceutical and device companies: patient data, clinical systems, regional offices.
1 contract Hotels and restaurant groups: 24-hour operations, guest Wi-Fi, payments and point of sale.
5 contracts Funds, family offices, banks and insurers: uptime, regulator expectations and cyber risk.
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