Global Coverage

Asia headquarters. Global IT reach — 100+ countries served.

Brocent combines direct service centres across Asia, Europe, and the Americas with a global certified partner network — giving your business consistent, high-quality IT support in 100+ countries.

Enquire about your location Our services

Countries — direct field delivery

Countries — remote infra support

160

Countries — multilingual helpdesk

2,500+

Registered dispatch engineers

Service Centres

Our global service centres

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Singapore

Global Headquarters

Global HQ — group management, account operations, service delivery coordination, and APAC helpdesk. 12+ engineers, warehouse on-site.

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Hong Kong

Greater China Hub

Regional delivery centre for Hong Kong and Greater China — 15+ engineers, helpdesk, on-site, and FSI project management. Established 2016.

Shanghai Pudong skyline — Brocent China IT operations centres covering Beijing, Shanghai, and Guangzhou

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Shanghai / Beijing / Guangzhou

China Operations Centres

Three major operations centres in mainland China with 50+ engineers, APAC 24×7 Service Command Center, and bilingual Mandarin/English support.

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Taiwan

Direct Service Entity

Direct Brocent entity serving Taiwan — on-site support, bilingual Mandarin/English helpdesk, and hardware logistics coordinated with our Greater China delivery centres.

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Tokyo

Japan Regional Office

5 CCNP-certified engineers serving FSI and retail clients. Bilingual English/Japanese. Additional coverage in Osaka, Hokkaido, and Okinawa.

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Warsaw (Poland)

EMEA Service Centre

EMEA delivery hub coordinating field dispatch, remote support, and IT logistics across Europe, Middle East, and Africa. Opened April 2024.

New York USA city skyline — Brocent USCA Service Centre for managed IT support across North America

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United States

USCA Service Centre

North America delivery coordination — remote managed services, on-site dispatch, and cloud support across the US and Canada. Opened May 2024.

Bangkok Thailand skyline — Brocent Southeast Asia IT support hub serving Thailand, Malaysia, and Vietnam

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Thailand, Malaysia & Vietnam

APAC Service Centres

Southeast Asia delivery nodes — 6 engineers in Bangkok, KL satellite office, plus direct Vietnam coverage. On-site support, hardware staging, Ekahau wireless survey.

Global Regions

Where we deliver

Greater China

Hong Kong, Macau, Shanghai, Beijing, Shenzhen, Guangzhou, Chengdu, Wuhan, and Taiwan (direct entity) — with deep expertise in China's unique IT and compliance landscape.

On-site IT support
China cloud (Alibaba Cloud, Tencent Cloud)
PIPL compliance support
Bilingual IT helpdesk
Managed IT services

Japan

Tokyo, Osaka, Nagoya and nationwide via our partner network — Japanese-language engineers with deep knowledge of Japanese enterprise IT culture.

Japanese-language helpdesk
APPI compliance
Microsoft 365 in Japan
On-site support
IT infrastructure

Southeast Asia

Singapore, Malaysia, Thailand, and Vietnam through direct Brocent teams; Indonesia and the Philippines through our certified ASEAN partner network — all coordinated from Singapore.

Managed IT support
Cloud solutions
Cybersecurity
Office IT setup
Hardware maintenance

EMEA

UK, Germany, France, UAE, Saudi Arabia, South Africa and across Europe and the Middle East — through Brocent's certified EMEA partner network.

Remote IT support
On-site dispatch
Cloud services
Cybersecurity
IT relocation

Americas

USA, Canada, Brazil, Mexico and throughout North and South America — field engineers and remote support coordinated from Brocent's Asia delivery centres.

Remote managed IT
On-site dispatch
Cloud and M365
Security services
IT projects

South Asia & Pacific

Australia, New Zealand, India, and the wider Asia-Pacific region — through our established partner network with centralised account management.

Managed IT
Cloud services
On-site support
Hardware maintenance
IT consulting

Capability Tiers

What we can do in each country

Not every country has the same depth of coverage. Here's how our global capability is structured across four delivery tiers.

Tier 1 — Local Delivery

In-country registered teams with local engineers, project managers, and account operations. Full managed IT, on-site support, hardware logistics, and local language helpdesk.

Tier 2 — Remote Infra Support

Managed remote infrastructure support, 24/7 monitoring, cloud management, and dispatch coordination via certified partner engineers.

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Tier 3 — Multilingual Helpdesk

Centralised multilingual helpdesk and compliant flexible staffing services. Remote incident management and first-line resolution.

Tier 4 — Product Supply

Localised IT product procurement, supply, and setup services including hardware configuration and spare parts logistics.

How It Works

Our global delivery model

Local on-the-ground engineers

In Singapore, Hong Kong, China, Taiwan, Japan, Poland, the USA, Thailand, Malaysia, and Vietnam, Brocent employs in-country engineers who understand local IT, language, and business culture.

Certified global partner network

Beyond Asia, we work with pre-qualified field engineers and IT service partners in 100+ countries — vetted, trained to Brocent's standards, and centrally coordinated.

Centralised 24/7 remote support

All clients connect to Brocent's 24/7 multilingual helpdesk regardless of location — triaging, resolving remotely, or dispatching one of 2,500+ field engineers on-site as needed.

One contract, one account team

A dedicated Brocent account manager coordinates your entire global IT estate across all locations — one contract, one SLA, one point of escalation worldwide.

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Browse IT Services by City

Select any of 80+ cities across Greater China, Japan, ASEAN, Europe, and the Americas to see local service capability, SLA commitments, compliance frameworks, and contact details.

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Real pricing