Global Coverage
Asia headquarters. Global IT reach — 100+ countries served.
Brocent combines direct service centres across Asia, Europe, and the Americas with a global certified partner network — giving your business consistent, high-quality IT support in 100+ countries.
12
Countries — direct field delivery
89
Countries — remote infra support
160
Countries — multilingual helpdesk
2,500+
Registered dispatch engineers
Service Centres
Our global service centres
Singapore
Global Headquarters
Global HQ — group management, account operations, service delivery coordination, and APAC helpdesk. 12+ engineers, warehouse on-site.
Hong Kong
Greater China Hub
Regional delivery centre for Hong Kong and Greater China — 15+ engineers, helpdesk, on-site, and FSI project management. Established 2016.
Shanghai / Beijing / Guangzhou
China Operations Centres
Three major operations centres in mainland China with 50+ engineers, APAC 24×7 Service Command Center, and bilingual Mandarin/English support.
Tokyo
Japan Regional Office
5 CCNP-certified engineers serving FSI and retail clients. Bilingual English/Japanese. Additional coverage in Osaka, Hokkaido, and Okinawa.
Warsaw (Poland)
EMEA Service Centre
EMEA delivery hub coordinating field dispatch, remote support, and IT logistics across Europe, Middle East, and Africa. Opened April 2024.
United States
USCA Service Centre
North America delivery coordination — remote managed services, on-site dispatch, and cloud support across the US and Canada. Opened May 2024.
Thailand & Malaysia
APAC Service Centres
Southeast Asia delivery nodes — 6 engineers in Bangkok, KL satellite office. On-site support, hardware staging, Ekahau wireless survey.
Global Regions
Where we deliver
Greater China
Hong Kong, Macau, Shanghai, Beijing, Shenzhen, Guangzhou, Chengdu, Wuhan — with deep expertise in China's unique IT and compliance landscape.
- On-site IT support
- China cloud (Alibaba Cloud, Tencent Cloud)
- PIPL compliance support
- Bilingual IT helpdesk
- Managed IT services
Japan
Tokyo, Osaka, Nagoya and nationwide via our partner network — Japanese-language engineers with deep knowledge of Japanese enterprise IT culture.
- Japanese-language helpdesk
- APPI compliance
- Microsoft 365 in Japan
- On-site support
- IT infrastructure
Southeast Asia
Singapore, Malaysia, Thailand, Indonesia, Philippines, Vietnam — through our certified ASEAN partner network coordinated from Singapore.
- Managed IT support
- Cloud solutions
- Cybersecurity
- Office IT setup
- Hardware maintenance
EMEA
UK, Germany, France, UAE, Saudi Arabia, South Africa and across Europe and the Middle East — through Brocent's certified EMEA partner network.
- Remote IT support
- On-site dispatch
- Cloud services
- Cybersecurity
- IT relocation
Americas
USA, Canada, Brazil, Mexico and throughout North and South America — field engineers and remote support coordinated from Brocent's Asia delivery centres.
- Remote managed IT
- On-site dispatch
- Cloud and M365
- Security services
- IT projects
South Asia & Pacific
Australia, New Zealand, India, and the wider Asia-Pacific region — through our established partner network with centralised account management.
- Managed IT
- Cloud services
- On-site support
- Hardware maintenance
- IT consulting
Capability Tiers
What we can do in each country
Not every country has the same depth of coverage. Here's how our global capability is structured across four delivery tiers.
Tier 1 — Local Delivery
In-country registered teams with local engineers, project managers, and account operations. Full managed IT, on-site support, hardware logistics, and local language helpdesk.
Tier 2 — Remote Infra Support
Managed remote infrastructure support, 24/7 monitoring, cloud management, and dispatch coordination via certified partner engineers.
Tier 3 — Multilingual Helpdesk
Centralised multilingual helpdesk and compliant flexible staffing services. Remote incident management and first-line resolution.
Tier 4 — Product Supply
Localised IT product procurement, supply, and setup services including hardware configuration and spare parts logistics.
How It Works
Our global delivery model
Local on-the-ground engineers
In Singapore, Hong Kong, China, Japan, Poland, and the USA, Brocent employs in-country engineers who understand local IT, language, and business culture.
Certified global partner network
Beyond Asia, we work with pre-qualified field engineers and IT service partners in 100+ countries — vetted, trained to Brocent's standards, and centrally coordinated.
Centralised 24/7 remote support
All clients connect to Brocent's 24/7 multilingual helpdesk regardless of location — triaging, resolving remotely, or dispatching one of 2,500+ field engineers on-site as needed.
One contract, one account team
A dedicated Brocent account manager coordinates your entire global IT estate across all locations — one contract, one SLA, one point of escalation worldwide.
Browse IT Services by City
Select any of 80+ cities across Greater China, Japan, ASEAN, Europe, and the Americas to see local service capability, SLA commitments, compliance frameworks, and contact details.
Need IT support in a specific country or city?
Tell us where you operate and what you need. We'll confirm coverage and connect you with the right engineer or partner in your location.
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