it-service@brocent.com
IT Asset Management
Hardware and software inventory, ownership, lifecycle position and licence coverage across the managed estate for the August 2026 reporting period.
The estate is accurately recorded; ownership and hardware refresh need a decision
Sixty-seven assets were under management at the end of August across nine asset classes — 35 user computers, 12 corporate mobiles, 12 network devices, two servers, one storage system and five cloud infrastructure items. The estate grew by two following the replacement of two Hong Kong laptops. Inventory accuracy — the share of asset records that reconcile against both a live check-in and a named owner — rose from 94.0% to 97.0% after the reconciliation exercise agreed in last month's report.
Two items remain open and both require a client decision. Five devices still carry no named custodian, which excludes them from leaver checks; and seven devices have passed four years of service, six of which lose hardware warranty within ninety days. A refresh decision is needed this quarter to keep unsupported hardware out of the next financial year. Software inventory is otherwise clean: 412 titles discovered across the estate, of which three are unapproved consumer tools already queued for removal.
Estate at a glance
Deltas compare against the July 2026 period. A downward arrow marks a metric that moved in the wrong direction, regardless of the sign of the number.
Four items require action
Evidence. Six workstations purchased in Q4 2022 reach end of warranty between 2026-09-14 and 2026-11-30; a seventh is already out of cover. All six are in daily use by front-office staff.
Impact. A hardware failure after expiry moves from a next-business-day exchange to a self-funded repair with no committed turnaround, exposing trading-hours availability.
Recommendation. Approve either a six-unit refresh in Q4 or a twelve-month warranty extension. BCS Support Center will supply both quotations with the September report.
Evidence. Five of 38 asset records have an empty custodian field, down from nine in July. Three of the five checked in during the last thirty days; two are spare units held in the HK office.
Impact. Unowned devices cannot be included in leaver reconciliation, which is a standard operational due-diligence question and a likely audit finding.
Recommendation. Complete the reconciliation against the HR roster and make custodian a mandatory field at enrolment so the gap cannot reappear.
Evidence. A consumer file-sync client, a personal password manager and a screen-recording utility were found on four endpoints, none of them on the approved software list.
Impact. Unsanctioned sync and recording tools create an uncontrolled data-egress path outside the tenant's retention and eDiscovery scope.
Recommendation. Remove the three titles and add them to the Intune blocklist; confirm with the affected users whether a sanctioned equivalent is required.
Evidence. Two spare units in the Hong Kong office appear in the RMM inventory but have no physical asset label, so a floor-walk count cannot reconcile them.
Recommendation. Label both units at the next site visit and record the tag against the existing records. No risk while the devices remain unissued.
All four records raised in the July report were completed from the procurement register on 2026-08-12 and verified against the device BIOS. Retained here for the audit trail.
Five of five service levels met
| Committed service level | Target | Actual | Status | Note |
|---|---|---|---|---|
| Asset record created on enrolment | ≤ 1 business day | 0.4 days avg | MET | 2 of 2 new assets |
| Inventory accuracy | ≥ 95% | 97.0% | MET | 65 of 67 records reconciled |
| Monitoring coverage | ≥ 98% | 100% | MET | All 67 assets seen within 7 days |
| Decommission with wipe certificate | 100% | 100% | MET | 2 devices retired, both certified |
| Monthly report issued | By 5th working day | 3rd working day | MET | Issued 2026-09-03 |
Three-period movement
| Metric | Jun 2026 | Jul 2026 | Aug 2026 | Direction of travel |
|---|---|---|---|---|
| Managed assets | 65 | 65 | 67 | Growing with headcount; two replacements onboarded. |
| Inventory accuracy | 90.8% | 94.0% | 97.0% | Improving for a third period; above the 95% commitment. |
| Records without custodian | 11 | 9 | 5 | Halved since June; on track to clear in September. |
| Assets over 4 years old | 4 | 5 | 7 | Rising steadily — the refresh decision is the binding constraint. |
| Unapproved software titles | 6 | 5 | 3 | Falling as the blocklist is enforced. |
| Assets under warranty | 33 | 32 | 31 | Declining as the 2022 cohort ages out of cover. |
Refresh policy is four years for laptops and five for desktops. The amber band is the population eligible for refresh in the current financial year.
Hardware register
Extract of 12 of 67 rows — the assets carrying an open finding, plus the two additions this period. The complete register is delivered as a separate machine-readable export.
| Asset tag | Hostname | Type | Model class | Site | Custodian | In service | Warranty end | Status |
|---|---|---|---|---|---|---|---|---|
| ACM-0114 | ACM-WS-014 | Laptop | 14″ ultrabook | HK | a.chan | 2022-10-04 | 2026-09-14 | WARRANTY |
| ACM-0115 | ACM-WS-015 | Laptop | 14″ ultrabook | HK | k.lam | 2022-10-04 | 2026-09-14 | WARRANTY |
| ACM-0117 | ACM-WS-017 | Laptop | 15″ notebook | HK | m.wong | 2022-11-21 | 2026-10-30 | WARRANTY |
| ACM-0118 | ACM-WS-018 | Laptop | 15″ notebook | HK | s.tse | 2022-11-21 | 2026-10-30 | WARRANTY |
| ACM-0121 | ACM-WS-021 | Desktop | SFF workstation | SZ | j.zhou | 2022-12-08 | 2026-11-30 | WARRANTY |
| ACM-0122 | ACM-WS-022 | Desktop | SFF workstation | SZ | l.chen | 2022-12-08 | 2026-11-30 | WARRANTY |
| ACM-0109 | ACM-WS-009 | Laptop | 13″ ultrabook | HK | — unassigned | 2022-06-30 | 2026-06-29 | OUT OF COVER |
| ACM-0126 | ACM-WS-026 | Laptop | 14″ ultrabook | HK | — unassigned | 2024-03-11 | 2027-03-10 | NO CUSTODIAN |
| ACM-0131 | ACM-WS-031 | Laptop | 14″ ultrabook | SZ | — unassigned | 2024-08-02 | 2027-08-01 | NO CUSTODIAN |
| ACM-0134 | ACM-WS-034 | Laptop | 14″ ultrabook | HK | spare pool | 2025-02-17 | 2028-02-16 | NO TAG |
| ACM-0137 | ACM-WS-037 | Laptop | 14″ ultrabook | HK | w.ho | 2026-08-11 | 2029-08-10 | NEW |
| ACM-0138 | ACM-WS-038 | Laptop | 14″ ultrabook | HK | p.ng | 2026-08-11 | 2029-08-10 | NEW |
Estate by asset class
All nine managed asset classes at period end. Classes are mutually exclusive; every asset in the register carries exactly one class, and the class determines which source system is authoritative for its record.
| Asset class | Count | Share | Managed via | Note |
|---|---|---|---|---|
| Windows Computer | 30 | 44.8% | RMM + Intune | 24 laptops, 6 desktops. All on the current supported build. |
| Mac PC | 5 | 7.5% | Intune | Research team; no local administrator rights. |
| Corporate Mobile | 12 | 17.9% | Intune / MDM | Company-owned handsets; 2 spare, 10 assigned. |
| Server | 2 | 3% | RMM + NMS | File server and application server, both in the HK office. |
| Storage | 1 | 1.5% | NMS | NAS, 48 TB usable; support contract to 2027-06. |
| Network Switch | 4 | 6.0% | NMS | 2 core, 2 access. One access switch out of support — see finding. |
| Firewall | 2 | 3.0% | NMS | HA pair, HK office perimeter. Firmware current. |
| WIFI AP | 6 | 9.0% | NMS | 4 HK, 2 SZ. Controller-managed, all reachable. |
| Infra Item in Cloud | 5 | 7.3% | Cloud portals | 2 cloud servers, 1 managed database, 1 object store, 1 site-to-site VPN gateway. |
| Total managed assets | 67 | 100% | — | Up 2 on July; no class added or retired this period. |
Distribution by site and lifecycle status
| Dimension | Count | Share | Note |
|---|---|---|---|
| Hong Kong site | 51 | 76% | Head office, including all network, storage and server assets. |
| Shenzhen site | 11 | 16% | Research team; 2 access points, no local server. |
| Cloud / no fixed site | 5 | 7% | Cloud infrastructure items, billed to the HK entity. |
| In service | 62 | 93% | Assigned and in daily use. |
| Spare pool | 4 | 6% | 2 laptops, 2 mobile handsets held in HK. |
| Pending disposal | 1 | 1% | Out-of-support access switch awaiting replacement. |
Software position
| Category | Titles | Installs | Licence position |
|---|---|---|---|
| Microsoft 365 apps | 9 | 38 | 38 of 40 Business Premium seats assigned; 2 spare. |
| Market data & research | 4 | 17 | Matches the 18-seat agreement; one seat free. |
| Security & management agents | 6 | 38 | Full coverage; supplied under the managed service. |
| Productivity & utilities | 61 | 204 | Free or per-device licensing; reviewed annually. |
| Drivers, runtimes, components | 329 | 1,486 | Not licence-relevant; recorded for patch scope. |
| Unapproved | 3 | 4 | Removal in progress — see finding ITAM-2026-08-03. |
Open items carried between periods
| Ref | Risk | Severity | Owner | Due | Status | Next action |
|---|---|---|---|---|---|---|
| ITAM-R01 | Ageing hardware without warranty cover — 7 assets past refresh policy | HIGH | Client COO | 2026-09-30 | Open | BCS to issue refresh and extension quotations by 2026-09-12. |
| ITAM-R02 | Asset ownership gaps — 5 records without custodian | HIGH | Client IT | 2026-09-30 | In progress | HR roster reconciliation session booked for 2026-09-09. |
| ITAM-R03 | Shadow IT on managed endpoints — unapproved titles recurring | MEDIUM | BCS Support Center | 2026-09-15 | In progress | Remove 3 titles; extend Intune blocklist and report recurrence monthly. |
| ITAM-R04 | Physical count cannot reconcile — untagged spare units | LOW | BCS onsite | 2026-10-31 | Open | Label at next scheduled site visit. |
| ITAM-R05 | No formal asset disposal policy document — practice is sound but unwritten | MEDIUM | Client IT + BCS | 2026-11-30 | Open | BCS to draft a one-page disposal and wipe policy for client approval. |
Next period commitments
| BCS Support Center will | Client is asked to |
|---|---|
| Clear the remaining custodian gaps and report inventory accuracy above 99%. | Confirm the refresh or extension decision for the six warranty-expiring devices. |
| Remove the three unapproved titles and enforce the extended blocklist. | Nominate custodians for the two Shenzhen laptops and one HK spare. |
| Deliver refresh and warranty-extension quotations with commercial comparison. | Approve the draft asset disposal policy when circulated. |
| Label and record the untagged spare units at the September site visit. | Provide the updated HR roster before 2026-09-09. |
How this report was produced
| Source | Extracted | Records | Used for |
|---|---|---|---|
| RMM inventory export | 2026-09-01 02:15 HKT | 35 computers | Hardware attributes, agent check-in, installed software. |
| Network management system | 2026-09-01 02:30 HKT | 12 devices | Switches, firewalls, access points, storage — model, firmware, support end. |
| Cloud subscription portals | 2026-09-01 04:00 HKT | 5 items | Cloud servers, managed database, object storage — sizing and owner tags. |
| Mobile device management | 2026-09-01 02:20 HKT | 12 handsets | Corporate mobile enrolment, OS version, assigned user. |
| Intune device report | 2026-09-01 02:20 HKT | 31 devices | Enrolment state, ownership, compliance policy assignment. |
| HR roster | 2026-08-29 | 41 staff | Custodian reconciliation and leaver checks. |
| Procurement register | 2026-08-31 | 52 line items | Purchase dates, warranty terms, serial verification. |
| Licence entitlement report | 2026-09-01 | 6 agreements | Seat counts against installs. |
Method and definitions
Inventory accuracy is the share of asset records that satisfy all four conditions: an agent check-in within the last seven days, a populated serial number, a named custodian, and a matching procurement record. A record failing any one condition counts as inaccurate.
Asset class is assigned once and never shared: Windows Computer, Mac PC, Corporate Mobile, Server, Storage, Network Switch, Firewall, WIFI AP and Infra Item in Cloud. The class determines the authoritative source system, the refresh policy and whether the asset also appears in the Availability Monitoring report.
Asset age runs from the in-service date, not the purchase date. Refresh eligibility is four years for laptops and five years for desktops, per the agreed lifecycle policy.
Severity reflects operational and due-diligence risk, not CVSS or any vendor score. Critical is 24 hours, High five business days, Medium the next cycle, Low backlog. Findings are ordered by severity then by age, and a repeated finding keeps its original reference.
Exclusions. Personal unmanaged devices, handsets outside the corporate enrolment, and network hardware owned by the landlord are out of scope. Cloud infrastructure items are recorded as assets but their internal workloads are not. Server, storage and network availability is reported separately in the Availability Monitoring report.
This copy is an anonymised sample prepared for illustration. The client name, hostnames, asset tags, custodian identifiers and serial numbers have been replaced with fictitious values; counts, ratios, dates and findings reflect a representative managed estate. No real client data appears in this document.
BCS Support Center · it-service@brocent.com
Questions clients ask about this report
A complete inventory of every managed device and cloud item by category, its owner, warranty and support state, plus the findings that follow from it: assets nearing end of support, items with no owner, and warranty renewals due. The sample on this page is the full report we issue to clients each month.
Every asset is counted once, in one category, from a single source of record reconciled against endpoint management, network discovery and the cloud subscription. Corporate mobiles and cloud infrastructure items are included; personal devices are not.
An asset register with named owners, lifecycle dates and a documented reconciliation method is the evidence most ODD questionnaires ask for. We issue it monthly so the answer is always current rather than assembled under time pressure.
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