Old city · government and finance
Macau Peninsula
Government bodies, banks, insurers, company offices and shops in the old city.
Typical jobs: Office networks and moves, branch and shop equipment, meeting rooms.
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IT support in Macau: managed IT, remote service desk and local engineers on site
Laptops, accounts and networks for your staff are managed monthly by the remote service desk, and local engineers handle problems on site. Your sites in Macau join your existing contract.
Please include: building name and floor, venue (if any), headcount and what needs doing.
The answers you need first
Can you do it?Yes. There are 15+ contract service sites in Macau. Other areas are arranged once we confirm the address.
Who comes on site?We have no company in Macau. A local engineer we arrange by address does the visit (2,400+ registered engineers worldwide); contract, tickets and invoices stay with us.
How soon?Standard is the next business day. For urgent work, order before 15:00 local time for same-day arrival (later orders count as the next day), at the uplift for Macau.
How much?Prepaid on-site visits are US$60 per hour, 2 hours minimum, no travel charge within 30 km. Excl. tax, Level 1, working days.
On-site visits (token service)Available
Managed plan and remote supportAvailable
How Macau is laid out: the peninsula, Taipa and Cotai, Coloane and Hengqin
Macau is small: most sites are within a short drive of each other. Offices and venues sit in a few districts, and some entry rules are set by the venue.
Resorts and venues
Taipa and Cotai
Integrated resorts, convention venues and the airport, running around the clock.
Typical jobs: Back-of-house office and venue equipment, event and meeting-room set-up, handheld terminals.
South
Coloane
The southern island has few companies; sites are arranged by address.
Across the boundary
Hengqin, Zhuhai
The Guangdong-Macao cooperation zone in Hengqin is in mainland China, so visits there are arranged separately with the mainland team, by address.
Three things to know before a visit in Macau
1Typhoons can stop workWhen typhoon signal No. 8 or higher is raised, most companies close and visits are rescheduled. In the typhoon season (roughly June to October) leave a buffer when you book.
2Venues set their own entry rulesResorts and venues usually register visitors and may require a pass in advance or an escort by the on-site contact. Give the contact and the registration process when you order.
3Crossing the boundary takes timeVisits that start in Hong Kong or the mainland cross the boundary; allow extra time and quote them separately.
Services and prices in Macau
For fewer problems, choose the managed plan; for remote only, choose Essentials; for hands-on repairs and projects, use the token service. You can buy them separately or together.
Monthly plan · managed IT and remote support
Per person per month, three tiers
EssentialsRemote support in working hours. Choose it if you only need remote.MOP 235 / person / month (annual contract) · indicative price
BusinessAdds security tools, an account manager and 1 on-site visit a month.MOP 350 / person / month (annual contract) · indicative price
Premium7×24, a named service desk specialist and 2 on-site visits a month.MOP 520 / person / month (annual contract) · indicative price
Add-on · token service
Local engineers on site, by the hour
PrepaidUS$60per hour
PostpaidUS$63per hour
- 2 hours minimum per visit; no travel charge within 30 km
- Prepay a 20-, 30- or 50-hour package at the same unit price
- Tokens do not expire during the contract term, can be used across regions, and are deducted at the rate of the region where you signed
- Suits new offices, moves, venue equipment and one-off visits
Level 1, working days, next business day, excl. tax; prices updated 2026-11-08. For Levels 2 and 3 and same-day arrival see the price page for Macau; evenings, weekends and public holidays follow the deduction rules.
Book an on-site visitTravel, distance and local practice
Travel is in three bands by road distance from the engineer's starting point to your address. Please give street, number, postcode and an on-site contact.
| From | To | Distance | Travel |
|---|---|---|---|
| Macau Peninsula | Taipa | about 5 km | no travel charge |
| Macau Peninsula | Macau airport | about 8 km | no travel charge |
| Macau Peninsula | Coloane | about 12 km | no travel charge |
| Macau | Hong Kong urban area (across the bridge) | about 70 km | quoted separately |
| Macau | Guangzhou | about 150 km | quoted separately |
Time zoneUTC+8, no daylight saving; the same time zone as the Guangzhou and Hong Kong centre that serves Macau.
Working daysOffices Monday to Friday; hotels, resorts and shops operate all week, so evening and weekend visits follow the deduction rules.
Public holidaysThere are many public holidays, including Lunar New Year, Ching Ming, Tuen Ng, Mid-Autumn, Chung Yeung and the SAR Establishment Day (20 December); the calendar is published each year.
Service levelStandard: next business day. Urgent: order before 15:00 local time for same-day arrival (later orders count as the next day), at the uplift for Macau.
Currency and taxLocal currency is the pataca (MOP), pegged to the Hong Kong dollar. Prices are in US dollars excl. tax; invoice currency follows the contract. Macau generally has no VAT or sales tax; any other charges follow the contract and invoicing rules.
Language and site accessThe official languages are Chinese and Portuguese. Cantonese and Mandarin are used on site; the service desk language follows the operations centre.
The operations centre that serves Macau
Guangzhou and Hong Kong operations centre
Each centre's service desk runs 9:00–21:00 local time, then hands over by time zone: India, Warsaw, then New York take over in turn. Working days are covered around the clock; whether weekends are handed over follows your contract. Chinese, Cantonese and Hindi are available in the matching centre's hours.
See all operations centres- Time difference
- Same time zone as Guangzhou and Hong Kong
- Service desk hours
- 9:00–21:00 Macau time, answered by Guangzhou and Hong Kong
- Languages
- Chinese, Cantonese, English
IT support in Macau: frequently asked questions
Cannot find your answer? Send us the address and your question together.
Send address and questionDo you have a company in Macau? Who comes on site?
We have no company in Macau. A local engineer we arrange by address does the visit; contract, tickets and invoices are managed by us.
How is a visit to Hong Kong or Hengqin counted?
Crossing the boundary is not covered by the 30 km band; we quote it separately by address and allow for crossing time.
Can you visit offices inside resorts and venues?
Yes. They register visitors and may need a pass in advance; give us the registration process and the on-site contact.
Is a visit in Macau arranged from Macau or from Hong Kong?
We confirm the engineer's starting point from your address; where possible the engineer starts from Macau, which avoids the boundary crossing and its extra time.
How far from the city can an engineer come?
Within 30 km of the engineer's starting point there is no travel charge; 30–50 km adds 2 hours; beyond 50 km is quoted separately. Please give the full address so we can confirm where the engineer starts.
We only need remote support for our staff in Macau. How do we buy it?
Choose the Essentials monthly plan: remote support in working hours, priced per person per month.
Can an engineer arrive the same day for an urgent problem?
Order before 15:00 local time for same-day arrival; later orders count as the next day. The uplift for Macau is shown on its price page.
Do tokens expire? Can I use them in other places?
Tokens do not expire during the contract term. They can be used across regions and are deducted at the rate of the region where you signed. Details are in the deduction rules.
What is the difference between prepaid and postpaid?
Prepaid means buying a 20-, 30- or 50-hour package first, at the same unit price; postpaid is billed monthly on use and costs 5% more per hour. Postpaid monthly billing needs approval and is for selected customers. If your usage is uncertain, start with a 20-hour package; frequent users can apply for postpaid monthly billing.
Where is your office in Macau?
Send the building name, venue if any, an on-site contact and what needs doing. We confirm the local engineer and travel band, then quote.