Capital region
Jakarta, Tangerang, Bekasi
Head offices, banks and regional offices of foreign firms; Tangerang and Bekasi around the city have plants and logistics parks.
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IT support in Indonesia: managed IT and a remote service desk, with engineers on site at factories and offices
From industrial estates in West Java to head offices in Jakarta and ports across the islands: daily problems go to the remote service desk on a monthly plan, and local engineers handle what needs hands on site.
190+ contract service sites in Indonesia Jakarta already has several customers 2,400+ registered engineers (worldwide) US$45 per on-site hour, prepaid, excl. tax
Which kind of site do you have in Indonesia?
Pick one to see where it usually is, what IT work it needs, and how you can buy in Indonesia today.
Factories and industrial estates
Usually found
The industrial estates east of Jakarta around Cikarang and Karawang, the Surabaya and Gresik area in East Java, and the Batam free-trade zone near Singapore.
Common IT jobs
- Wi-Fi in workshops and warehouses
- Replacing line PCs, industrial terminals and scanners
- Label printers and barcode systems
- Office PCs, mail and accounts
Entering a plant often needs a safety briefing and safety shoes; note it when you order and the engineer prepares.
How to buy in Indonesia today
Business plan for the office area plus a 30- or 50-hour token package for shop-floor visits
The remote desk handles daily office problems, with 1 visit a month included; when shop-floor equipment fails, call someone from the package.
To get a quote, please send: Factory address, estate name, number of lines and devices
Get a quote for my factoryOffices and regional head offices
Usually found
Jakarta's central business districts such as Sudirman and Kuningan, plus offices and tech teams in Bandung and Surabaya.
Common IT jobs
- Preparing new laptops and collecting them from leavers
- Microsoft 365, mail and accounts
- Meeting rooms and printing
- Office network and Wi-Fi
Moves and new offices often need several days in a row; a package is easier than postpaid.
How to buy in Indonesia today
Choose Essentials if you only need remote; Business if you want someone on site each month
Essentials is priced per person per month, remote in working hours; Business adds security tools, an account manager and 1 visit a month.
To get a quote, please send: Office address, headcount, country of your head office
Get a quote for my officeWarehouses, ports and logistics parks
Usually found
The port areas of Tanjung Priok in Jakarta, Tanjung Perak in Surabaya and Belawan in Medan, the Soekarno-Hatta airport cargo area, and logistics parks around Jakarta.
Common IT jobs
- Handheld terminals and scanners
- Label printers
- Warehouse Wi-Fi coverage
- Storing and distributing spare parts and equipment
Port and bonded areas often need advance registration; give an on-site contact when you order.
How to buy in Indonesia today
Call visits by the hour with tokens, and hand spare parts to the warehousing service
Fix warehouse equipment by the hour; add the warehousing service if you need spares stored first and shipped per order.
To get a quote, please send: Warehouse address, device types and numbers, whether spares must be stored
Get a quote for my warehouseChain stores, hotels and branches
Usually found
Retail and food stores, bank branches and hotels spread across the islands, often dozens to cover at once.
Common IT jobs
- Cabling and equipment install for new stores
- POS PCs and store networks
- Bulk device replacement
- Equipment recovery when stores close
Stores are often worked on before opening or after closing; those hours follow the evening band of the deduction rules.
How to buy in Indonesia today
Buy one 50-hour token package and share it across stores
Every store visit draws from the same package at the same unit price; size the package by store count and work per store.
To get a quote, please send: Store list (city and address), what each store needs, time windows
Get a quote from my store listIndonesia's industrial areas: Greater Jakarta, West and East Java, and the islands
Offices and plants concentrate on Java, with ports and free-trade zones on other islands. These are the six most common areas; Bali, Kalimantan, Sulawesi and the rest are arranged once we confirm the address.
West Java industrial belt
Cikarang, Karawang
Large industrial estates east of Jakarta with auto, electronics and consumer-goods plants.
Highlands
Bandung
West Java's capital, with textile makers, universities and a growing tech and start-up scene.
East Java
Surabaya, Gresik
Indonesia's second-largest city and a major port; industrial estates around it host chemicals, food and heavy industry.
Free-trade zone
Batam
A free-trade island close to Singapore with electronics and shipbuilding plants.
Sumatra
Medan
North Sumatra's main city and Belawan port, serving palm oil, rubber and trading firms.
Services and prices in Indonesia
For fewer problems, choose the managed plan; for remote only, choose Essentials; for hands-on repairs and projects, use the token service. You can buy them separately or together.
Monthly plan · managed IT and remote support
Per person per month, three tiers
EssentialsRemote support in working hours. Choose it if you only need remote.Rp 381,000 / person / month (annual contract) · indicative price
BusinessAdds security tools, an account manager and 1 on-site visit a month.Rp 572,000 / person / month (annual contract) · indicative price
Premium7×24, a named service desk specialist and 2 on-site visits a month.Rp 838,000 / person / month (annual contract) · indicative price
Add-on · token service
Local engineers on site, by the hour
PrepaidUS$45per hour
PostpaidUS$47.25per hour
- 2 hours minimum per visit; no travel charge within 30 km
- Prepay a 20-, 30- or 50-hour package at the same unit price
- Tokens do not expire during the contract term, can be used across regions, and are deducted at the rate of the region where you signed
- Suits production-line equipment, new stores, warehouse equipment and one-off projects
Level 1, working days, next business day, excl. tax; prices updated 2026-11-08. For Levels 2 and 3 and same-day arrival see the price page for Indonesia; evenings, weekends and public holidays follow the deduction rules.
Book an on-site visitTravel and distance
Travel is in three bands by road distance from the engineer's starting point to your address. Industrial parks are often outside the city; please give the park name, street and number, postcode and an on-site contact.
| From | To | Distance | Travel |
|---|---|---|---|
| Jakarta city centre | Kuningan | about 8 km | no travel charge |
| Jakarta | Tangerang | about 25 km | no travel charge |
| Jakarta | Cikarang | about 40 km | add 2 hours |
| Jakarta | Bogor | about 60 km | quoted separately |
| Jakarta | Serang | about 85 km | quoted separately |
| Jakarta | Cirebon | about 250 km | quoted separately |
What to know before arranging a visit in Indonesia
Time zone
Three zones: Western Indonesia Time UTC+7 (Java, Sumatra), Central UTC+8 (Bali, Sulawesi) and Eastern UTC+9; no daylight saving. Kalimantan provinces are split between two zones.
Working days
Offices mostly Monday to Friday; some plants also run Saturday shifts, and Saturday visits follow the weekend band of the deduction rules.
Public holidays
There are many public holidays, and the government announces extra collective leave days; several days around Eid al-Fitr (Lebaran) are often off. Check the year's calendar with us before scheduling.
Service level
Standard: next business day. Urgent: order before 15:00 local time for same-day arrival (later orders count as the next day), at the uplift for Indonesia.
Currency and tax
Local currency is the Indonesian rupiah (IDR). Prices are in US dollars excl. tax; invoice currency follows the contract. VAT (PPN) follows the rate in force and is shown on the invoice.
Language and site access
Indonesian on site; English varies by company.
The operations centre that serves Indonesia
Malaysia operations centre
Each centre's service desk runs 9:00–21:00 local time, then hands over by time zone: India, Warsaw, then New York take over in turn. Working days are covered around the clock; whether weekends are handed over follows your contract. Chinese, Cantonese and Hindi are available in the matching centre's hours.
See all operations centres- Time difference
- Malaysia is 1 hour ahead of Jakarta (Western Indonesia Time)
- Service desk hours
- 8:00–20:00 Jakarta time, answered by Malaysia
- Languages
- Chinese, Cantonese, English
IT support in Indonesia: frequently asked questions
Cannot find your answer? Send us the address and your question together.
Do you have a company in Indonesia? Who comes on site?
We have no company in Indonesia. A local engineer we arrange by address does the visit; contract, tickets and invoices are managed by us.
Can you visit industrial estates in Cikarang and Karawang?
Yes. We confirm the engineer's starting point from the estate address: no travel charge within 30 km, the three bands beyond that. Please give the estate name and block.
Can you reach other islands such as Bali or Batam?
Yes, by address. Other islands depend on local engineers' bases, so send the address first and we confirm who can go and the travel band.
How do we price a batch of stores?
Buy one token package and let every store visit draw from it at the same unit price.
How far from the city can an engineer come?
Within 30 km of the engineer's starting point there is no travel charge; 30–50 km adds 2 hours; beyond 50 km is quoted separately. Please give the full address so we can confirm where the engineer starts.
We only need remote support for our staff in Indonesia. How do we buy it?
Choose the Essentials monthly plan: remote support in working hours, priced per person per month.
Can an engineer arrive the same day for an urgent problem?
Order before 15:00 local time for same-day arrival; later orders count as the next day. The uplift for Indonesia is shown on its price page.
Do tokens expire? Can I use them in other places?
Tokens do not expire during the contract term. They can be used across regions and are deducted at the rate of the region where you signed. Details are in the deduction rules.
What is the difference between prepaid and postpaid?
Prepaid means buying a 20-, 30- or 50-hour package first, at the same unit price; postpaid is billed monthly on use and costs 5% more per hour. Postpaid monthly billing needs approval and is for selected customers. If your usage is uncertain, start with a 20-hour package; frequent users can apply for postpaid monthly billing.
Where are your sites in Indonesia?
Send the park or office address, the site type and what needs doing. We confirm the local engineer and travel band, then quote. Sites in Indonesia are added to your existing contract.