IT Insights
Managed IT & Infrastructure
Managed services, IT support, helpdesk, and infrastructure management across Asia.
October 06, 2026 | 21 min
Active Wireless Site Survey for Hong Kong Offices: What It Measures and Fixes
A coverage survey said green everywhere, yet video calls dropped after 2 p.m. This guide explains what an active wireless site survey measures under load, what it found in an illustrative composite Hong Kong office (not a named client), and how to keep the fix true.
October 06, 2026 | 21 min
First Contact Resolution for an IT Service Desk: What 90% Really Measures
A guide to first contact resolution in an outsourced IT service desk tender: three definitions, how the number gets gamed, what raises it, and how to write it into a contract. The tender scenario is an illustrative composite, not a named client.
October 06, 2026 | 26 min
Meeting Room AV Support in Hong Kong: How to Keep Every Room Working
A guide to meeting room AV support in Hong Kong, told through an illustrative composite office, not a named client, with ten rooms and a boardroom that fails before board calls. It covers the five boring causes of failure, standardising, remote monitoring, pre-meeting checks, onsite response and who should own the rooms.
October 05, 2026 | 17 min
IT Support for Chinese Companies Expanding to Southeast Asia: A Local-Delivery Guide for MSPs
A Chinese IT services company has won its clients' overseas IT scope but has no people outside China. This guide compares resident, fixed-weekly and per-visit delivery across Singapore, Malaysia, Indonesia and Thailand, with illustrative arithmetic on published rates. The MSP in it is an illustrative composite, not a named company.
October 05, 2026 | 19 min
On-Call Onsite IT Support in Asia: Taipei and Kuala Lumpur Rates, SLAs and Setup
A software group with a 22-person office in Taipei and a 16-person office in Kuala Lumpur has chosen reactive-only onsite IT support. This guide covers the pre-work that makes a cold dispatch succeed, what 4-hour and next-business-day mean per city, the arithmetic on published Taiwan and Malaysia rates, and the remote layer that fixes the stranger problem. It is an illustrative composite scenario, not a named client.
October 05, 2026 | 22 min
Hypercare IT Support in Hong Kong: Who Fixes the Printers and Scanners When the ERP Goes Live
A ninety-person Hong Kong trading company cuts over to a new ERP over one weekend, and nobody owns the printers, scanners and permissions around it. This guide explains what hypercare IT support covers, how to size it, what the first 72 hours look like and how it ends. It is an illustrative composite scenario, not a named client.
October 05, 2026 | 25 min
Managed IT Services Lesson: Our Cross-Border IT Infrastructure Deployment Succeeded, Yet We Paid in Full Over One Customs Document
Our cross-border IT infrastructure deployment and onsite install succeeded, but unclear customs terms in this IT outsourcing deal meant a RMB 300,000+ payout
September 30, 2026 | 19 min
Twelve People and a Thirteen-Hour Gap: IT Support for a US Software Company's Singapore Sales Office
A twelve-person Singapore sales office of a US software company has no IT staff and a headquarters help desk asleep during its working day. This article shows how to split the work: HQ keeps identity, policy and tooling, while a local partner covers Singapore hours and physical visits. It is an illustrative composite scenario, not a named client.
September 30, 2026 | 24 min
Everything a New 100-Desk Office Actually Needs: A Hong Kong IT Build-Out Checklist
Circuits and cabling decide the move-in date, hardware decides the budget, and almost everything else can be recovered. This article walks a 100-desk Hong Kong fit-out through the IT build in order, from lead-time items to day-one support. It is an illustrative composite scenario, not a named client.
September 29, 2026 | 16 min
One ITAD Policy, Three Countries: The Certificate an Auditor Will Actually Accept
For the regional IT asset owner or facilities lead retiring three or four years of devices across Singapore, Taiwan and Vietnam in one programme — usually triggered by an audit or a lease event. What an erasure or destruction certificate actually has to show before an auditor will accept it, where chain of custody breaks between three countries, what genuinely differs by jurisdiction versus what should never be assumed, and how to write one group ITAD policy that survives three different sets of local logistics.