IT Support Packages in Singapore: Essentials, Business and Premium Compared (2026)

The short answer: Most Singapore offices need one of three monthly packages. Essentials (S$100 per user a month) is remote support in business hours. Business (S$150) adds security tools, backup, an account manager and one onsite visit a month. Premium (S$220) adds 24×7 cover and a named desk agent. Pick the lowest package that covers how your staff actually work, and buy anything rare as a one-off.

This guide is for the owner, finance lead or office manager of a Singapore company who wants to know which IT support package to buy and what it will cost, without a sales call first. Every price below is Brocent's published Singapore list price, per user per month on an annual commitment, excluding GST, valid to 31 December 2026. The same numbers sit on our IT support packages in Singapore page and in the price calculator.

We are not going to rank other providers or quote their prices. If you want the wider picture of how Singapore IT support is priced, including hourly and block-of-hours options, read how much IT support costs in Singapore. This article does one narrower job: it walks through the three packages line by line so you can match one to your office.

What IT support packages in Singapore cost in 2026

Three packages, priced by what they include, not by how many people you have:

• Essentials: S$100 per user a month. Remote support in business hours.
• Business: S$150 per user a month. Security tools, an account manager and onsite visits.
• Premium: S$220 per user a month. 24×7 cover and a named desk agent.

A few rules apply to all three. There is no minimum number of users. There is no discount for more users or more countries, so a 6-person office pays the same rate per person as a 60-person office. Remote support is included in every package. Prices exclude GST, and you are invoiced in SGD by the Singapore entity.

If you would rather not commit for a year, each package is available month to month at 1.2 times the list price: S$120, S$180 and S$265 per user a month.

Essentials: remote support in business hours

Essentials is the right starting point for a small office whose IT mostly runs in the cloud, where people need help with laptops, email, Microsoft 365 or Google accounts, printers and access requests, and where a problem can almost always be solved by an engineer connecting remotely.

What Essentials includes:

• Service desk hours: business hours, 8×5 (09:00–18:00 local time), unlimited requests.
• How staff reach us: portal tickets, email, phone, WeChat, WhatsApp or LINE.
• Speed: 1 hour response, 4 hours remote resolution.
• Device care: monitoring, patching and antivirus status checks on every managed device. Monitoring means a small agent on each laptop reports problems before your staff notice them.
• Accounts: Microsoft 365 or Google user management, including joiners and leavers.
• Reporting: a monthly report on tickets, assets and patches.
• Onboarding: free, 2 hours remote.

What Essentials does not include is onsite visits. If someone needs to come to your office, that visit is bought separately as a token package, with a minimum of 2 hours per visit. A token is simply a prepaid hour of engineer time. The rates and rules are on the dispatch rates page.

The fair-use guide on Essentials is around 0.5 hours of support per user a month on average. If you go over during the contract term, there is no extra charge.

Business: security tools, an account manager and a monthly visit

Business is the package most growing offices end up on, because it closes the two gaps that cause real damage in a small company: a laptop with no backup, and a stolen password with no second check.

What Business adds on top of Essentials:

• Speed: 30 minutes response, 2 hours remote resolution.
• Endpoint security: managed EDR and cloud backup (50 GB per user). EDR is security software that watches each laptop for suspicious behaviour and lets an engineer isolate a device remotely.
• Identity: MFA policy and conditional access. MFA is the second check, such as a code on a phone, at sign-in. Conditional access means rules such as "no sign-in from an unmanaged device".
• Onsite: 1 visit a month included, 2 hours per visit. Unused visits do not roll over.
• People: a shared service desk, plus an account manager who knows your setup.
• Reporting: a quarterly review and an asset register, on top of the monthly report.
• Onboarding: free, 5 hours remote.

The fair-use guide is an average of 0.8 hours per user a month, again with no extra charge for going over during the contract term.

A useful test: if losing one laptop, or one compromised mailbox, would cost you more than a few days of work, you are already a Business customer whether or not you have bought it yet.

Premium: 24×7 cover and a named desk agent

Premium is for offices where work does not stop at 18:00: a regional headquarters supporting teams in other time zones, a business with shift work, or a management team that needs help in the evening and at weekends.

What Premium adds on top of Business:

• Service desk hours: 24×7, unlimited requests, plus a dedicated line.
• Speed: 15 minutes response, 1 hour remote resolution.
• Security: MDR, a managed firewall, DMARC and email security. MDR means people, not just software, watch your security alerts and act on them. DMARC stops others sending email that pretends to come from your domain.
• Identity: privileged account management, which locks down the admin accounts that can change everything.
• Onsite: 2 visits a month included, 2 hours per visit, not rolled over.
• People: an account manager, plus a named service desk agent who handles your tickets.
• Reporting: a multi-country head-office summary, compliance mapping and a vCIO annual roadmap. A vCIO is a part-time IT director who plans the next year's spending with you.
• Onboarding: free, 10 hours remote plus 1 onsite visit.

The fair-use guide is an average of 1.2 hours per user a month, with no extra charge for going over during the term.

What every monthly IT support package in Singapore leaves out

A package price covers the work of running your IT. It does not cover the things you own or the one-off projects you choose to do. Knowing this list in advance is the easiest way to avoid a surprise invoice:

• Hardware. Laptops, screens, network equipment and servers are bought separately.
• Software licences and subscriptions. Microsoft 365, Google Workspace and other third-party subscriptions are priced separately.
• Onsite visits on Essentials, and extra visits beyond what Business and Premium include. These are bought as a token package.
• Projects. An office move, a new site, a server migration or a large rollout is quoted on its own.
• Add-ons. Managed network and Wi-Fi, servers and extra security services have their own prices on the pricing page.
• One-off security work. For example, a fixed-price Microsoft 365 security audit is a separate engagement, not part of the monthly fee.

Our guide to IT support services in Singapore covers what to look for in any provider's exclusions list. The point here is simpler: when you compare packages, compare them with the same list of exclusions, or the cheapest-looking one may end up costing the most.

Monthly package or ad-hoc IT support in Singapore?

Not every company needs a monthly package. Here is the honest comparison:

Monthly package versus paying per visit

• Monthly package: one fixed fee per user, unlimited remote requests, monitoring and patching running all the time, an agreed response time. Best when staff ask for help every week and downtime is felt the same day.
• Ad-hoc support (tokens or per-visit dispatch): you pay only when you call. Nothing watches your devices in between, so problems are found when someone complains. Best for a very small office, a branch that rarely needs help, or a one-off job such as setting up a new office.
• Both together: many offices take Essentials for remote help and keep a small token package for the occasional visit. That is usually cheaper than moving everyone to Business only to get one visit a month.

For a longer look at the cost of fixing things only when they break, see break-fix versus managed IT services.

How to pick the right package for your office

Four questions decide it in most cases:

• When do your people work? If nobody needs help outside 09:00–18:00 on weekdays, you do not need Premium.
• What would one lost laptop or hacked mailbox cost you? If the answer worries you, start at Business for the backup, EDR and MFA.
• How often does someone need to be physically in the office? Once a month or more points to Business; rarely points to Essentials plus tokens.
• Do you run other offices? Each office can be on a different package. A small branch can stay on Essentials while headquarters uses Premium.

A typical example (illustrative, not a quote)

Take a 15-person professional services office in the CBD that works office hours, keeps client files in Microsoft 365 and needs someone onsite about once a month for a new joiner or a meeting-room problem.

• On Business, annual: 15 × S$150 = S$2,250 a month, excluding GST. That includes backup, EDR, MFA, an account manager and one 2-hour visit a month.
• On Business, month to month: 15 × S$180 = S$2,700 a month. The S$450 difference is the price of being able to leave with 30 days' notice.
• On Essentials plus tokens: 15 × S$100 = S$1,500 a month, plus the visits you buy. This saves money only if you are comfortable without the security tools and backup.

The cheapest option that leaves your client files unprotected is not the cheapest option. For this office, Business on an annual term is usually the sensible choice.

Contract terms: annual or month to month

Two ways to sign, on every package:

• Annual contract: 12 months at list price, billed monthly. It renews unless you give 30 days' notice.
• Month to month: 1.2 times list price, with 30 days' notice to end.

On exit there is a structured handover, so your documentation and admin access come back to you. You usually contract with Brocent's Singapore entity; any of our 11 local legal entities can be the contracting party, and the proposal confirms which one. Response times are set out on the SLA page.

FAQ

How much are IT support packages in Singapore per user?

Brocent's published Singapore prices are S$100 (Essentials), S$150 (Business) and S$220 (Premium) per user a month on an annual commitment, excluding GST. Month to month costs 1.2 times list.

Is there a minimum number of users?

No. There is no minimum and no volume discount. A small office pays the same per-user rate as a large one.

Are onsite visits included?

Business includes one 2-hour visit a month and Premium includes two. On Essentials, visits are bought separately as a token package, with a 2-hour minimum per visit. Unused visits do not roll over.

What is the difference between a monthly package and ad-hoc IT support in Singapore?

A monthly package charges a fixed fee per user and includes unlimited remote requests, monitoring and patching. Ad-hoc support charges only when you call, with nothing watching your devices in between.

Can different offices be on different packages?

Yes. Each office can choose its own level, so a small branch can stay on Essentials while headquarters uses Premium.

What happens if we use more support than the fair-use guide?

Nothing extra is charged during the contract term. The fair-use figures are averages used to size the plan, not a cap.

Are hardware and Microsoft 365 licences included?

No. Hardware, software licences and third-party subscriptions are priced separately.

Pick your office size and package in the calculator on our Singapore IT support page to see your monthly fee and send yourself the quotation, or talk to a consultant first.