我们的服务
为全球企业提供端到端 IT 服务
从日常服务台支持到完整的云迁移和网络安全，博迅凭借全球化专业知识与本地化服务能力，在 100+ 个国家保障您的业务持续运营。
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硬件与资产服务
IT 支持
快速可靠的 IT 支持 — P1 响应时间 15 分钟，覆盖 100+ 个国家
从服务台工单到现场紧急处理，博迅的全球 IT 支持团队以最短停机时间保障您的业务正常运营。博迅服务台每年处理约 15,000 个 IT 事件和服务请求，所有服务请求在 40 秒内应答（行业领先水平）。
查看 IT 支持详情多语言服务台
全天候服务台支持，使用中文（普通话、粤语）、英语、日语等多种语言，通过邮件、电话或您现有的 ITSM 平台（ServiceNow、SDP、Jira）处理工单。15,000 个工单/年，业界领先的首次通话解决率。
全球现场派遣
全球 100+ 个国家超过 2,500 名注册现场工程师。紧急情况 4 小时现场 SLA，标准请求次日响应。支持 56 个亚洲城市，涵盖网络、电脑、服务器、存储和云基础设施。
远程支持与监控
通过安全远程工具（ATERA、Zoho）快速诊断和解决问题，无需现场出勤。大多数终端用户计算（EUC）问题可在 2 小时内远程解决。支持 Windows、Mac、移动设备。
SLA 保障响应
明确的 P1–P5 优先级体系：P1/P2 首次响应 15 分钟，P3 响应 30 分钟。每月报告、服务评审及升级矩阵，确保全面问责。基于 ITIL 最佳实践。
网络
Cisco · Juniper · HP · Huawei
56 个亚洲城市
电脑
Lenovo · Dell · HP · Apple Mac · Fujitsu
安装、升级、安全加固、资产处置
云基础设施
Azure · Alicloud · 百度云 · AWS
部署、迁移、日常支持
服务器与存储
Synology · NetApp · EMC · Azure · Alicloud
Level 2/3 技术支持
全部服务
浏览我们完整的IT服务与解决方案目录。
支持计划
IT Managed Support Plan Full pricing and plan details are on the Brocent Pricing page. 24 × 7 Multi-Lingual Help Desk ~15,000 IT incidents handled annually — 90% of calls answered within 40 seconds, 24×7×365. APAC IT Support Solutions One partner, one contract — consistent IT support across all Asia-Pacific markets. Hypercare IT Support Intensive, on-site IT support for go-lives, major rollouts, and business-critical events. White Glove IT Support Concierge-level IT support for C-suite executives and VIP users — proactive, discreet, always available. SLA & Quality Framework Transparent, measurable service commitments — with monthly reporting and contractual service credits. Field IT Support — Dispatch Mode On-demand field engineer dispatch to satellite offices, retail sites, and branch locations across 100+ countries.
管理型服务
Managed IT Cloud Services Multi-cloud managed services — Microsoft Azure, AWS, Alicloud, Tencent Cloud — for Asia businesses. Cloud Managed Backup Business contingency cloud backup — USD 298 for basic preventive backup maintenance plan. Managed Wireless Network Cloud-managed enterprise Wi-Fi across your branch offices — no hardware investment, 24 × 7 support. Managed Cloud PBX Cloud phone system for Asia offices — pay as your business grows, no PBX hardware investment. Network & Hardware Maintenance 10+ years experience in network design, operation, and security hardening — remote and on-site. Full-Time Onsite IT Support Dedicated on-site IT engineers embedded in your office — your own IT department. MDM & BYOD Management Design, deploy, and manage mobile device and BYOD policy — securing corporate data on every device.
安全服务
Managed IT Security Services Modernise your managed IT security governance with Brocent's Security Operations Centre. Security Operations Center (SOC) 24/7 threat monitoring, detection, and incident response — Asia-based SOC staffed by certified analysts. Managed Email Security Multi-layer email protection — anti-phishing, ransomware blocking, encryption, and DLP — fully managed. Managed Endpoint Security Next-gen EDR across all devices — Windows, Mac, mobile — managed 24/7 by Brocent's security team. IT Risk Profiler A structured, framework-based assessment that maps your security posture and delivers a prioritised remediation roadmap. Penetration Testing Certified ethical hackers simulate real-world attacks to uncover exploitable vulnerabilities before adversaries do. MFA Solutions Deploy and manage multi-factor authentication across your entire user base — close the credential vulnerability. Dark Web Monitoring Continuous scanning of dark web forums, breach databases, and Telegram channels for your exposed credentials. SIEM Solutions Enterprise SIEM deployed, configured, and operated by Brocent's SOC — one platform for all security events.
专业服务
IT Professional Services Project-based IT delivery — from solution design and implementation to documentation and handover. IT Infrastructure Deployment APAC IT infrastructure deployment — rack & stack, network installation, cabling and A/V across Asia. Office IT Setup New office IT setup across Asia — Beijing, Shanghai, Singapore, Tokyo, and more. IT Relocation Services Seamless IT relocation planning and execution to minimise downtime. Microsoft Teams Solutions Microsoft Teams deployment — from premise PBX integration to full cloud collaboration. Wireless Site Survey Professional Wi-Fi site survey using AirMagnet, Chanalyzer Wi-Spy Dbx, and Ekahau Pro. IT Assessment & Audit A complete, vendor-neutral audit of your IT environment — infrastructure, security, cloud, licensing, and processes. IT Scope of Work (SOW) Clearly scoped IT project engagements — deliverables, exclusions, timelines, and acceptance criteria in writing.