Managing IT across Hong Kong, China Mainland, Japan, Singapore, and beyond requires a partner who understands the region's diversity — different languages, compliance frameworks, infrastructure models, and business cultures. Brocent's APAC IT Support Solutions are purpose-built for multi-country operations, with a single account team coordinating delivery across every market under one SLA.
为什么选择博迅
- One SLA covering all APAC markets
- Multilingual support at every tier
- Local regulatory compliance built in
- Single invoice across all countries
- Parallel incident management across borders
服务内容
Single Contract, Pan-APAC Coverage
One contract, one account manager, one invoice — covering Hong Kong, China, Japan, Singapore, Taiwan, Thailand, Vietnam, India, and more. Brocent eliminates the complexity of managing multiple regional IT vendors.
Multi-Country Incident Coordination
When an incident hits multiple offices simultaneously, Brocent's APAC coordination desk manages cross-border triage — dispatching engineers in each affected country in parallel under a unified ticket.
Regulatory & Compliance Awareness
Our engineers understand PDPO (HK), PIPL (China), APPI (Japan), and PDPA (Singapore) — data handling, localisation requirements, and breach notification obligations are built into our service delivery.
Multi-Lingual Support Across All Tiers
English, Cantonese, Mandarin, Japanese, Bahasa Indonesia, and Thai support available across helpdesk and on-site tiers — no language barrier between your offices and IT support.
Business Hours Alignment per Time Zone
Coverage windows are aligned to local business hours in each market — HKT, CST, JST, SGT — ensuring engineers are available during your staff's working day, not just a generic UTC offset.
Monthly Cross-Market Reporting
Consolidated reporting across all APAC locations — ticket volumes, SLA adherence, open issues, and trend analysis per country — giving regional IT leaders a complete operational picture.
15+
APAC countries covered
5
Languages supported
1
Contract for all markets
99%+
SLA target