Senior executives, board members, and VIP staff require a fundamentally different class of IT support — not a ticket queue, but a named engineer who knows their devices, anticipates their needs, and is available around the clock. Brocent's White Glove service provides this concierge-level IT support in the office, at home, and when travelling internationally.
為什麼選擇博迅
- Named engineer who knows each VIP user personally
- 15-minute response guaranteed, 24/7/365
- Covers home, office, and international travel
- Proactive — issues resolved before users notice
- Full discretion and confidentiality protocols
服務內容
Named Dedicated Engineer
Each VIP user is assigned a named Brocent engineer who knows their devices, software preferences, working patterns, and travel schedule — providing genuinely personal service rather than a shared helpdesk.
15-Minute Priority Response, 24/7
Guaranteed 15-minute first response for any VIP IT issue, around the clock, 7 days a week — including evenings, weekends, and public holidays. VIP users never wait in a queue.
Proactive Device Health Management
VIP devices are monitored, patched, and maintained proactively — firmware updates, OS patches, antivirus updates, and storage health checks are handled before the user is aware of any issue.
Travel IT Support Package
Pre-travel device check 48 hours before departure: connectivity test, VPN validation, battery health, and international adapter confirmation. Remote support is available in any time zone during travel.
Home & Executive Residence Support
White Glove coverage extends to the executive's home office — including home Wi-Fi, smart displays, personal devices used for business, and home meeting room AV systems.
Discretion & Confidentiality Protocol
All White Glove engineers operate under enhanced NDA and discretion protocols. Device access, incident history, and support interactions are treated with board-level confidentiality.
How many VIP users can be covered under White Glove?
Brocent's White Glove service is designed for C-suite, board, and key VIP users — typically 3–20 individuals per organisation. Each user receives a named dedicated engineer.
Is White Glove available outside of business hours?
Yes. White Glove provides 24/7/365 guaranteed response — including evenings, weekends, and public holidays. This is a key differentiator from standard managed IT support.
Can White Glove cover support during overseas travel?
Yes. The travel IT support package includes pre-travel device checks and remote support in any time zone. For executive roadshows in multiple countries, Brocent can coordinate local on-site engineers at destination cities.
How is confidentiality maintained?
All White Glove engineers sign enhanced NDAs and operate under strict confidentiality protocols. Device access, support logs, and incident details are handled with board-level discretion.