IT Services — vCIO Program

Stella Chao

Senior vCIO

"20+ years turning China-outbound expansion into locally-delivered IT — live in 9 countries and counting"

Global IT Service Supply ChainMulti-Country HR Compliance

20+

Years in Retail & Manufacturing IT Solutions

100+

Countries Covered for China-Outbound IT Delivery

Countries With Long-Term Live Support Today

ITIL · PMP

Service Management & Project Delivery Certified Practice

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Stella brings 20+ years of experience rooted in retail and manufacturing IT solutions, helping Chinese enterprises go global with localized IT service delivery across 100+ countries. She has a deep, practical understanding of what retail and manufacturing clients actually need on the ground — structured cabling and in-store IT setup, ongoing store equipment operations, and on-demand local support across multi-site global footprints — backed by ITIL-based service management and PMP-based end-to-end project delivery models. Stella has guided Chinese manufacturers through the real challenges of going global, whether that's IT due diligence and integration for an overseas acquisition or standing up IT from scratch for a brand-new overseas office. Her team currently runs long-term, live support engagements across China, Hong Kong, Japan, Brazil, the United States, France, Germany, the UAE, and India — covering endpoint security operations, global Microsoft 365 deployment and migration, localized 24×7 operations support, and Ekahau wireless site surveys, each backed by years of hands-on delivery experience.

What This Means For Your Business

IT that's actually built for retail and manufacturing floors

20+ years working directly with retail and manufacturing clients means Stella designs store IT cabling, equipment operations, and multi-site support models around how these businesses actually run — not generic office IT assumptions.

A proven playbook for going global from China

Stella has guided Chinese enterprises through overseas acquisitions and new-office builds alike, so your IT stands up correctly the first time — whether you're integrating an acquired site or launching from zero.

Localized support already live in 9 countries

Her team runs long-term, live support today across China, Hong Kong, Japan, Brazil, the US, France, Germany, the UAE, and India — meaning your global rollout isn't a first attempt, it's an extension of an operating track record.

ITIL and PMP discipline, not ad-hoc delivery

Every engagement runs on ITIL-based service management and a defined PMP end-to-end delivery model, so project quality and service consistency don't depend on which country you're rolling out in.

Multi-site on-demand support that scales with your footprint

From store-level equipment operations to global localized 24×7 support, Stella's team is built to flex across as many sites as your expansion requires — without re-negotiating a new support model each time.

Deep, hands-on experience across the technologies that matter

Endpoint security operations, global Microsoft 365 deployment and migration, and Ekahau wireless site surveys are all backed by years of delivered project experience — not theoretical capability.

Proven at this scale

200+

IT users

cities

24×7

SLA

markets

Dedicated Skills

Retail & Manufacturing IT SolutionsChina-Outbound Global Expansion DeliveryStore IT Cabling & Equipment OperationsITIL Service ManagementPMP End-to-End Project DeliveryM&A / New-Site IT Integration

Consultation Topics

Global IT Service Supply Chain

Turning a fragmented vendor landscape into one governed, cost-benchmarked delivery model.

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Multi-Country HR Compliance

Keeping multi-country IT and HR policy aligned as you hire and expand across borders.

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Successful Projects

Finance · Managed IT Services

Ongoing since 2015

Global insurance group — FTE, hardware MA, and Azure support across China

A top-tier global insurance group with 200+ users across Beijing, Shanghai, and Guangzhou required a full-service managed IT partner to handle daily EUC support, on-site FTE engineers, hardware maintenance, and Microsoft Azure infrastructure.

200+

IT users

cities

24×7

SLA

What we delivered

Hardware maintenance agreement (HMA) with 24×7 SLA
Full-time on-site engineers across three Chinese cities
NetApp, HP Server, and Intune management
Azure infrastructure operations and Windows 10 support

LOCATIONS

Beijing Shanghai Guangzhou

SCOPE

EUCServer & StorageAzureFTE

Finance · Managed IT Services

Ongoing since 2022

Regional financial group — managed service desk & onsite support across Singapore, Malaysia & Indonesia

A fast-growing regional financial group needed a single managed IT partner to standardise end-user support across offices in Singapore, Kuala Lumpur, and Jakarta — replacing three separate local vendors with one accountable SLA.

markets

8×5×4H

SLA

single partner

What we delivered

Unified 8×5×4H service desk across three SE Asia markets
Registered on-site dispatch engineers in each country
Microsoft 365, Entra ID, and endpoint standardisation
Local-language support and country-specific compliance
Consolidated monthly SLA and asset reporting

LOCATIONS

Singapore Kuala Lumpur Jakarta

SCOPE

EUCService DeskDispatchCloud

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