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Ajay Soni

IT Services — vCIO Program

Ajay Soni

Senior vCIO

"12+ years turning fragmented global vendor relationships into one accountable, cost-efficient IT supply chain"

Global IT Service Supply ChainOn-Demand Token Support

12+

Years in Global IT Procurement & Sourcing

150+

Countries Covered in Service Delivery Design

MSA · SOW · SLA

Complex Commercial Contracts Negotiated

FTE · PTE · Token

Global Pricing Models Designed

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Ajay brings 12+ years of experience in global IT procurement, managed IT services, strategic sourcing, and vendor management — designing IT service delivery models across 150+ countries and multiple operating entities. As Brocent's Senior vCIO for global sourcing and vendor strategy, he takes the fragmented, multi-vendor reality most growing businesses inherit — different suppliers, different contracts, different pricing logic in every market — and consolidates it into one governed, cost-benchmarked service catalog with standardized SKUs, rate cards, and pricebooks. Ajay has led supplier discovery, qualification, onboarding, and commercial negotiation (MSAs, SOWs, SLAs) across dozens of markets, so your vendor ecosystem is actively managed for performance and risk, not just signed and forgotten. His background in P&L tracking, margin governance, and multi-country FX-aware pricing means the commercial model behind your IT services stays predictable and defensible as you scale into new markets. And because he's built the standardized operating frameworks, calculators, and ERP-integrated workflows that make sourcing decisions faster and more consistent, your business gets enterprise-grade procurement discipline without having to build that function in-house.

What This Means For Your Business

01

One governed vendor ecosystem instead of dozens of disconnected contracts

Ajay has led supplier discovery, qualification, onboarding, and performance governance across multi-country service partner ecosystems — so your IT vendors are actively managed for cost and risk, not just signed once and left unmonitored.

02

A standardized service catalog that keeps pricing honest

His work in service taxonomy, SKU design, rate cards, and cost benchmarking means your IT services are priced on a consistent, auditable structure — not ad-hoc quotes that vary by market or vendor.

03

Commercial contracts that protect you, not just the vendor

Deep experience negotiating MSAs, SOWs, SLAs, liability, indemnity, and data-protection terms across cross-border deals means your contracts are structured to manage real business risk, not boilerplate paperwork.

04

Pricing models built to survive multi-country scale

From FTE and token-based models to project-based and dispatch pricing, Ajay designs commercial frameworks with built-in FX and margin governance — so costs stay predictable as you expand into new markets.

05

Faster, more consistent sourcing decisions

Ajay builds the standardized operating frameworks, calculators, approval matrices, and ERP-integrated workflows that remove guesswork from vendor and pricing decisions — so your team moves faster without sacrificing governance.

06

Delivery models proven across 150+ countries

Having designed IT service delivery models across 150+ countries and multiple operating entities, Ajay brings a proven operational playbook for scaling consistent service quality into new geographies — not theory, but a track record.

Proven at this scale

24×7

SLA

3

markets

ITIL

platform

3

sites

Dedicated Skills

Global Managed IT ServicesStrategic Sourcing & Vendor ManagementIT Services Catalog DesignCommercial Contract Negotiation (MSA/SOW/SLA)Global Pricing & Margin GovernanceMulti-Country Business Operations

Consultation Topics

Global IT Service Supply Chain

Turning a fragmented vendor landscape into one governed, cost-benchmarked delivery model.

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On-Demand Token Support

Flexible, usage-based IT support that scales with demand instead of a fixed headcount.

Full guide →

Successful Projects

Telecom · Managed IT Services

Ongoing since 2021

Regional telecom & media operator — managed service desk and NOC support

A regional telecom and media operator engaged Brocent to run a managed service desk and augment its NOC — providing tiered support, incident triage, and field coordination across its operating markets.

24×7

SLA

3

markets

ITIL

platform

What we delivered

  • Tier 1/2 managed service desk with multi-language support
  • NOC monitoring and incident-triage augmentation
  • Field engineer coordination and dispatch
  • ITIL-aligned change and problem management
  • Monthly service reporting and CSAT tracking

LOCATIONS

Hong Kong Shenzhen Singapore

SCOPE

Service DeskNOCNetworkDispatch
Manufacturing · Managed IT Services

Ongoing since 2019

Automotive components manufacturer — plant IT managed services across 3 China plants

A tier-1 automotive components manufacturer engaged Brocent for managed IT across three China plants — supporting office IT, shop-floor endpoints, and production-line connectivity with minimal downtime.

3

sites

24×7

SLA

99.9%

uptime

What we delivered

  • 8×5 service desk with 24×7 P1 escalation
  • Shop-floor endpoint, barcode, and scanner support
  • Production-line network and Wi-Fi coverage
  • MES/ERP client support coordination
  • Preventive maintenance and IT asset tracking

LOCATIONS

Suzhou Guangzhou Chongqing

SCOPE

EUCShop-floor ITNetworkFTE
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