Ajay Soni

Head of Business Operation — scaling IT support to match exactly what you need

On-Demand Token Support

Ajay heads business operations at Brocent, driving operational excellence, process improvement, and cross-functional efficiency across the organisation. He brings a wealth of experience in IT service management and enterprise technology, ensuring Brocent's operations scale effectively with business growth. As Brocent's vCIO for On-Demand Token Support, Ajay helps clients design flexible, usage-based IT support models — applying the same process-excellence approach he uses to scale Brocent's own operations.

Dedicated Skills

Business OperationsProcess ExcellenceIT Service ManagementOn-Demand Token Service DesignUsage-Based IT Support ModellingITSM Process Automation

Supported Languages

EnglishHindi

Consultation Topics

On-Demand Token Support

Full guide →

Successful Projects

Telecom · Managed IT Services

Ongoing since 2021

Regional telecom & media operator — managed service desk and NOC support

A regional telecom and media operator engaged Brocent to run a managed service desk and augment its NOC — providing tiered support, incident triage, and field coordination across its operating markets.

24×7

SLA

markets

ITIL

platform

What we delivered

Tier 1/2 managed service desk with multi-language support
NOC monitoring and incident-triage augmentation
Field engineer coordination and dispatch
ITIL-aligned change and problem management
Monthly service reporting and CSAT tracking

LOCATIONS

Hong Kong Shenzhen Singapore

SCOPE

Service DeskNOCNetworkDispatch

Manufacturing · Managed IT Services

Ongoing since 2019

Automotive components manufacturer — plant IT managed services across 3 China plants

A tier-1 automotive components manufacturer engaged Brocent for managed IT across three China plants — supporting office IT, shop-floor endpoints, and production-line connectivity with minimal downtime.

sites

24×7

SLA

99.9%

uptime

What we delivered