Ad-Hoc Token Support Services
Brocent's Pay-as-you-Grow IT support model. Purchase bulk-hours “tokens” and draw them down on demand to dispatch onsite Level 1 & Level 2 EUC and network engineers across 50+ countries — covering one-time deployments, IMAC moves, break-fix, firewall roll-outs and routine health checks. Backed by 24/7 GTAC support, a 15-minute major-incident response, country-based parts warehousing, and Cantonese / English / Hindi / Japanese / Mandarin field coverage. A single shared token package can serve 100+ branches worldwide, with monthly SLA reporting and governance.
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View the document online
Preview the PDF in your browser before requesting the downloadable copy.
Download PDF →Brocent-Adhoc-Token-Support-Services.pdf
Online preview
View the document online
Preview the PDF in your browser before requesting the downloadable copy.
What is Ad-Hoc Token Support?
Ad-Hoc Token Support is Brocent's Pay-as-you-Grow IT support model. You purchase pre-paid, bulk-hours credits (“tokens”) and draw them down on demand — a single shared token package can cover 100+ branches worldwide.
Typical use cases
One-time Windows deployments, routine network health checks, on-premise server power-recycle tests, new retail store IT relocations, pre-configured firewall (e.g. FortiGate) installs in remote offices, and instant remote support for everyday incidents.
Coverage & SLA
50+ countries of field onsite support across APAC, EMEA and beyond, delivered in Cantonese, English, Hindi, Japanese and Mandarin. SLA tiers range from 24x7x365 infrastructure cover with a 15-minute major-incident response, down to 8x5 EUC user support — all backed by monthly performance reporting and governance.
Request the full PDF download
This resource uses a hybrid access model: you can review it online here, and request the downloadable file through our team.
https://www.brocent.com/contact