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Guides · Ordering and payment

From choosing a plan on the website to seeing your order in the portal

Follow six steps: pick a plan on the website, sign up in the customer portal, enter your company details, confirm the plan and payment method, then see your order in the portal.

Who it is forNew customers placing a first order
Have readyWork email, company name and address, a contact person
Time neededTo be timed
Last updated
Start step 1 简繁EN日
brocent.com
Customer portal
Order savedSee it under My Orders in the portal

Overview

See the whole route first, then jump to any step

Orange is the website, teal is the customer portal

Website
01
Choose a plan
Customer portal
02
Sign up 03
Company details 04
Plan 05
Payment 06
Orders

On a narrow screen, swipe sideways to see all 6 steps

01 Website

Choose a plan on the website

  1. In the calculator on the home page, pick the country, enter the number of users and choose a service level.
  2. The monthly fee appears on the right, in local currency.
  3. On the service-level card, click “Start …” (for example “Start Essentials”) to open the customer portal.
NoteHow prices are worked out, and how tokens and on-site visits are charged, is on the pricing page. This guide does not repeat the price rules.
brocent.com · Calculator
Calculator on the home page
brocent.com · Service levels
Service-level cards
  1. 1Country
  2. 2Users
  3. 3Service level
  4. 4Monthly estimate in local currency
  5. 5“Start …” button opens the portal
02 Customer portal

Sign up and verify your email

  1. Enter your work email and click “Send Verification Code”.
  2. Find the code in your inbox, enter it and click “Verify & Continue”.
  3. You can also continue with a Google or Microsoft account. WeChat sign-in is not available yet.
CarefulUse your work email. Order and billing notices are sent to it from now on.
TipIf no code arrives, check your spam folder. Once the countdown ends you can resend it. How long a code stays valid is set by the system.
2A · Enter your email
Customer portal · Get access
Enter your email
  1. 1Email
  2. 2Send Verification Code
  3. 3Continue with Google / Microsoft
  4. 4WeChat not yet available; greyed out in the portal
2B · Enter the code
Customer portal · Verify
Enter the verification code
  1. 1Verification code
  2. 2Verify & Continue
  3. 3Resend available when the countdown ends
03 Customer portal

Enter your company details

  1. Fill in the company name, country/region, contact person, phone and company address.
  2. If your invoice must carry specific details, turn on “I need a tax invoice with specific details”.
  3. Check the order summary on the right and click “Continue”.
CarefulEnter the company’s full name exactly as on the contract. Which entity issues the invoice is determined by the system.
NoteOnce you submit, you are the administrator of this company in the portal. The page states that no manual approval is needed.
Customer portal · Set up your account 1/3
Company and contact
  1. 1Company name
  2. 2Country/region
  3. 3Specific invoice details switch
  4. 4Order summary the plan you chose on the website
04 Customer portal

Confirm the plan

  1. The country/region, service level and seats you chose on the website are already filled in.
  2. If needed, change the service level, number of seats and billing method here; the summary on the right updates.
  3. When everything is right, click “Next”.
TipThe amount in the summary is an estimate. Tax and the final amount are settled at checkout, and the page says so too.
Customer portal · Set up your account 2/3
Choose a plan
  1. 1Service level
  2. 2Seats
  3. 3Billing method
  4. 4Monthly total estimate
05 Customer portal

Choose a payment method

  1. Select “Pay by card” and click “Pay now” to open the checkout.
  2. Or click “Pay later” to save the order first.
  3. To pay by invoice, first click “Request invoice payment”; once approved it becomes available.
CarefulThe plan does not start until it is paid. Paying later does not lose the order; you can pay from the orders page at any time.
Customer portal · Set up your account 3/3
Payment
  1. 1Pay by card
  2. 2Request invoice payment
  3. 3Pay now
  4. 4Pay later
06 Customer portal

Open the portal and find your order

  1. When you see “You are all set”, the order is saved. Click “Enter the portal”.
  2. Your order is listed under “Recent activity” on the portal home page.
  3. Click the order number to open the order list. If it is unpaid, click “Pay now”.
NoteWhether an amount includes tax, and which entity invoices you, is as shown on the order page.
Customer portal
Portal home page
  1. 1Order under Recent activity
  2. 2View bill
  3. 3Billing menu the order entry follows the portal
Customer portal
You are all set
  1. 1You are all set
  2. 2Enter the portal

You’re done!

Your order is now in the portal. Paying it and viewing invoices are done there too.

  • A portal account, and you are the company administrator
  • One order, its status shown under My Orders
  • The plan starts once it is paid
Customer portal · My Orders
My Orders
  1. 1Order number
  2. 2Status
  3. 3Pay now

Questions on this guide

Stuck? Look here first

What if I don’t receive the verification code?

Check your spam folder first. When the countdown ends, click “Resend”. If you typed the wrong email, click “Wrong email?” to go back and correct it. How long a code stays valid is set by the system.

I chose “Pay later”. Is my order still there?

Yes. The order is saved, and you can click “Pay now” under My Orders at any time. The plan does not start until it is paid.

Which entity issues the invoice?

It is determined by the system and shown on the order page. If the invoice must carry specific details, turn on the matching switch in step 3.

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