B BROCENT

Claude

Cover image for Brocent IT blog post: How to Integrate Claude Into Microsoft 365: Automating Email Triage and Drafting

August 03, 2026 | 12 min

How to Integrate Claude Into Microsoft 365: Automating Email Triage and Drafting

How to actually connect Claude to Microsoft 365 for email triage and drafting - the real integration mechanisms, Graph API permissions, and the data governance questions to get right.

Cover image for Brocent IT blog post: How to Build an Internal IT Helpdesk Triage Bot for Slack With Claude

August 03, 2026 | 12 min

How to Build an Internal IT Helpdesk Triage Bot for Slack With Claude

A practical guide to building an internal IT helpdesk triage bot for Slack with Claude — the official Slack app, a custom Bolt-based build, permissions, and where the AI's real limits are.