Onsite IT support

October 05, 2026 | 17 min

IT Support for Chinese Companies Expanding to Southeast Asia: A Local-Delivery Guide for MSPs

A Chinese IT services company has won its clients' overseas IT scope but has no people outside China. This guide compares resident, fixed-weekly and per-visit delivery across Singapore, Malaysia, Indonesia and Thailand, with illustrative arithmetic on published rates. The MSP in it is an illustrative composite, not a named company.

October 05, 2026 | 19 min

On-Call Onsite IT Support in Asia: Taipei and Kuala Lumpur Rates, SLAs and Setup

A software group with a 22-person office in Taipei and a 16-person office in Kuala Lumpur has chosen reactive-only onsite IT support. This guide covers the pre-work that makes a cold dispatch succeed, what 4-hour and next-business-day mean per city, the arithmetic on published Taiwan and Malaysia rates, and the remote layer that fixes the stranger problem. It is an illustrative composite scenario, not a named client.

October 05, 2026 | 22 min

Hypercare IT Support in Hong Kong: Who Fixes the Printers and Scanners When the ERP Goes Live

A ninety-person Hong Kong trading company cuts over to a new ERP over one weekend, and nobody owns the printers, scanners and permissions around it. This guide explains what hypercare IT support covers, how to size it, what the first 72 hours look like and how it ends. It is an illustrative composite scenario, not a named client.