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Cover image for Brocent IT blog post: How to Turn an IT Ticket Backlog Into an Engineer Dispatch Plan with Gemini

August 14, 2026 | 11 min

How to Turn an IT Ticket Backlog Into an Engineer Dispatch Plan with Gemini

How to classify a ServiceDesk Plus backlog into remote versus on-site work and cluster the visits into routed runs — plus the coverage problem no amount of planning solves.