ERP go-live

October 05, 2026 | 22 min

Hypercare IT Support in Hong Kong: Who Fixes the Printers and Scanners When the ERP Goes Live

A ninety-person Hong Kong trading company cuts over to a new ERP over one weekend, and nobody owns the printers, scanners and permissions around it. This guide explains what hypercare IT support covers, how to size it, what the first 72 hours look like and how it ends. It is an illustrative composite scenario, not a named client.