B BROCENT

ChatGPT

Cover image for Brocent IT blog post: How to Use ChatGPT to Draft ERP UAT Scripts and Cutover Runbooks

August 13, 2026 | 11 min

How to Use ChatGPT to Draft ERP UAT Scripts and Cutover Runbooks

How to turn a plain-language process description into UAT scripts and a cutover runbook in a day — including the edge cases teams skip, and the three things AI cannot do for a go-live.

Cover image for Brocent IT blog post: How to Use ChatGPT to Summarise and Triage Microsoft Sentinel Alerts

August 13, 2026 | 12 min

How to Use ChatGPT to Summarise and Triage Microsoft Sentinel Alerts

A read-only triage layer between Sentinel and your morning — what to export, how to prompt for a ranked briefing, why nothing may be auto-closed, and where a 24/7 SOC is still the answer.

Cover image for Brocent IT blog post: How to Automate Invoice Processing with OCR and ChatGPT

August 11, 2026 | 12 min

How to Automate Invoice Processing with OCR and ChatGPT

A practical guide to automating accounts payable with OCR and ChatGPT — how the extraction pipeline actually works, where confidence thresholds and approval gates belong, and the bank-detail fraud check no model can do for you.

Cover image for Brocent IT blog post: How to Build No-Code AI Workflows with ChatGPT and Power Automate

August 09, 2026 | 12 min

How to Build No-Code AI Workflows with ChatGPT and Power Automate

A practical guide to no-code AI automation for SMEs: connector routes and where the API key really lives, three safe starter flows, and the governance that keeps them running after the builder leaves.

Cover image for Brocent IT blog post: How to Auto-Draft Jira Bug Reports from Support Tickets with ChatGPT

August 08, 2026 | 11 min

How to Auto-Draft Jira Bug Reports from Support Tickets with ChatGPT

A practical guide to AI-drafted bug reports — enforcing reproduction steps and environment detail through prompt structure, wiring helpdesk to Jira, and the guardrails that keep your backlog clean.

Cover image for Brocent IT blog post: How to Auto-Score and Route Marketing Leads with ChatGPT and HubSpot

August 08, 2026 | 10 min

How to Auto-Score and Route Marketing Leads with ChatGPT and HubSpot

A practical guide to AI-assisted lead scoring in HubSpot — where ChatGPT adds signal HubSpot's native scoring can't read, a worked routing example, and the feedback loop that keeps it accurate.

Cover image for Brocent IT blog post: How to Automate SME Expense Categorization with ChatGPT and QuickBooks or Xero

August 07, 2026 | 11 min

How to Automate SME Expense Categorization with ChatGPT and QuickBooks or Xero

A practical guide to AI-assisted expense categorisation for SMEs — why QuickBooks and Xero bank rules should do most of the work, where ChatGPT genuinely helps, and the financial data governance that has to sit around it.

Cover image for Brocent IT blog post: How to Use ChatGPT to Draft Zendesk Support Ticket Responses

August 05, 2026 | 11 min

How to Use ChatGPT to Draft Zendesk Support Ticket Responses

A practical guide to AI-assisted Zendesk ticket drafting — draft-then-review workflow, manual vs marketplace app vs API builds, prompting for tone and policy accuracy, and the governance side.

Cover image for Brocent IT blog post: How to Use ChatGPT and Notion to Auto-Generate SOPs and Onboarding Docs

August 04, 2026 | 12 min

How to Use ChatGPT and Notion to Auto-Generate SOPs and Onboarding Docs

A practical guide to drafting SOPs and onboarding documentation with ChatGPT and Notion — prompt structure, manual vs connector vs API workflows, common pitfalls, and the governance side.

Cover image for Brocent IT blog post: Using ChatGPT to Auto-Qualify Inbound Sales Leads in Salesforce

August 03, 2026 | 11 min

Using ChatGPT to Auto-Qualify Inbound Sales Leads in Salesforce

How to actually connect ChatGPT to Salesforce for lead qualification - the real integration mechanisms, OpenAI API security, and the data governance questions to get right.