B BROCENT

token service

Cover image for Brocent IT blog post: The First Hour Costs the Most: Per-Visit IT Billing Against a Retainer

September 22, 2026 | 15 min

The First Hour Costs the Most: Per-Visit IT Billing Against a Retainer

A method for the finance or procurement lead holding two IT quotes shaped differently — one per hour, one per user per month. Why they cannot be compared as written, how each model actually bills, a five-step conversion onto one axis, the three risks that appear in neither number, when per-visit is genuinely right and when it quietly stops being, and the hybrid almost every organisation lands on.