token service

November 03, 2026 | 10 min

Pay-As-You-Go IT Support in Hong Kong: Prepaid Token Packs vs Hourly Dispatch vs a Managed IT Plan (2026)

For Hong Kong firms of 5-60 staff with no IT contract: the three ways to pay for IT support, how each is charged, the usage level at which a per-user Managed IT plan becomes cheaper, and how to use year-end budget sensibly.

September 22, 2026 | 15 min

The First Hour Costs the Most: Per-Visit IT Billing Against a Retainer

A method for the finance or procurement lead holding two IT quotes shaped differently — one per hour, one per user per month. Why they cannot be compared as written, how each model actually bills, a five-step conversion onto one axis, the three risks that appear in neither number, when per-visit is genuinely right and when it quietly stops being, and the hybrid almost every organisation lands on.