B BROCENT

software vendor

Cover image for Brocent IT blog post: IT Support in China for a Software Vendor's Two Offices

September 03, 2026 | 18 min

IT Support in China for a Software Vendor's Two Offices

A European software vendor's only Asia presence is a Shanghai head office and a Beijing sales office - what full-scope IT support in China actually has to cover beyond a global ticket queue, and where a one-standard-fits-all approach quietly breaks down.