on-site IT support

September 14, 2026 | 16 min

What Happens to the Incumbent's On-Site Staff? A Rebadging Story

A composite scenario: a vendor transition planned around systems and contracts, with no thought given to the four on-site engineers until six weeks before cutover. What rebadging is, the four engagement models it sits inside, the five-phase framework behind it, and the cases where a fresh hire is the more honest answer.