knowledge transfer

September 23, 2026 | 17 min

The Only Person Who Knew: Handing Over IT When a Hong Kong Firm's Sole IT Manager Resigns

A four-week plan for the managing partner or COO of a 30-80 person Hong Kong professional-services firm whose only IT person has just resigned. Why the risk is the undocumented estate rather than the vacancy, the four kinds of knowledge that leave and how differently they expire, what to capture in each week — access, inventory, the tacit layer, then verification by doing — and the decision that has to be made before the notice period ends: replace the person, or replace the model.